Cooking
Marcus Lim
Summary
Dynamic and results-oriented professional with a proven track record at Carlton Hotel South Beach, enhancing guest satisfaction and streamlining operations. Skilled in guest relations and data entry proficiency, I excel in creating memorable experiences and improving service delivery. My leadership in implementing innovative solutions and dedication to team development have significantly contributed to achieving and surpassing business objectives.
Well-versed in building long-lasting relationships with typical and VIP guests. Remains calm and collected under pressure and works to develop and implement solutions. Proficient in handling administrative, staffing and inventory needs to keep services flowing smoothly.
Overview
6
6
years of professional experience
Work History
Guest Relations Executive
Carlton Hotel South Beach
11.2023 - 02.2024
- Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
- Coordinated with housekeeping staff to ensure timely room turnovers, minimizing wait times for incoming guests.
- Managed guest feedback effectively, implementing necessary changes for continuous improvement.
- Assisted in training new team members, contributing to a consistently high-performing staff.
- Implemented innovative communication strategies to keep guests informed about hotel services and promotions.
- Established a welcoming atmosphere at the front desk area through impeccable presentation and demeanor.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Proactively anticipated guest needs by maintaining up-to-date knowledge of local attractions and amenities.
- Streamlined check-in and check-out processes for improved efficiency and guest experience.
Trainee, Digitalisation & Analytics
AIA Group
04.2023 - 10.2023
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Supported departmental tasks to increase understanding of industry processes.
- Contributed ideas in brainstorming sessions, leading to innovative solutions for project challenges.
- Supported implementation of new technologies, leading to more efficient workflows.
Chef
Black Tap
09.2021 - 12.2021
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Implemented rigorous quality control measures to ensure consistent taste and presentation of dishes.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Managed food costs, sourcing ingredients from local suppliers to support community partnerships and sustainable practices.
Baker
Bread Talk
09.2020 - 10.2020
- Operated and maintained bakery equipment, including ovens and mixers.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Produced consistently high-quality baked goods for customers.
- Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.
- Developed creative seasonal recipes, attracting new customers and increasing bakery sales.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Adjusted recipes based on available ingredients or dietary restrictions,
- Complied with health and safety codes to protect staff and customers.
Retail Specialist
Istudio
01.2019 - 07.2019
- Developed strong product knowledge to provide accurate information and expert advice to customers.
- Exceeded personal sales goals consistently while contributing to overall store performance metrics achievement.
- Increased sales revenue by promoting store promotions and upselling products.
- Collaborated with team members to achieve monthly sales targets and maintain high performance standards.
- Ensured a clean, organized store environment to enhance the shopping experience.
- Assisted management with special projects such as inventory audits or promotional campaigns implementation when needed.
- Provided exceptional customer service, resulting in numerous positive reviews and repeat business.
- Participated in regular training sessions for continuous improvement in retail knowledge and skills.
- Built rapport with clientele through engaging conversations about their needs/preferences which ultimately led to increased loyaltysales.
Retail Assistant
Pet Lovers Centre
01.2018 - 05.2018
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Actively engaged customers to provide general assistance and information on store merchandise.
Education
N Levels -
St Andrews Secondary School
Singapore, Null, Singapore01-2017
PSLE - Primary School
Balestier Hill Primary School
Singapore, Null, Singapore01-2013
Skills
Strong empathy
Data entry proficiency
Guest relations
Language skills
Complaint handling
Administrative leadership
Exceptional communication
Customer relations
Reservation management
Activity coordination
Task delegation
Guest satisfaction focus
Documentation
Concierge services
Performance improvements
Service promotions
Loyalty promotion
VIP support management
Public relations expertise
Guest services
Guest complaint resolution
Client relationship management
Hospitality and service industry background
Team member development
Teamwork
Teamwork and leadership
Teamwork and collaboration
Food and beverage knowledge
Computer skills
Front desk operations
Problem-solving
MS office
Office and staff streamlining
Multitasking ability
Interests
Singing
Reading
Timeline
Guest Relations Executive
Carlton Hotel South Beach
11.2023 - 02.2024
Trainee, Digitalisation & Analytics
AIA Group
04.2023 - 10.2023
Chef
Black Tap
09.2021 - 12.2021
Baker
Bread Talk
09.2020 - 10.2020
Retail Specialist
Istudio
01.2019 - 07.2019
Retail Assistant
Pet Lovers Centre
01.2018 - 05.2018
N Levels -
St Andrews Secondary School
PSLE - Primary School
Balestier Hill Primary School