Marcus Chay
Summary
Goal-oriented manager with distinguished experience in the Banking industry and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
21
21
years of professional experience
Work History
Premier Centre Manager
OCBC
10.2016 - Current
- Monitored client satisfaction and prioritized issue resolution for superior customer experiences.
- Determined revenue growth opportunities and enhanced service levels by closely monitoring developments in assigned accounts.
- Worked with channel and alliance partners on joint marketing and sales opportunities.
- Grew new customer relationships and revenue through sales of Wealth Management products and banking services.
- Built relationships with customers to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Branch Manager
OCBC
10.2007 - 09.2016
- Meeting financial and non financial objectives
- Operation risk management
- Service quality management
- Execution of strategic programs
- HR deliverables
Senior Personal Banker
UOB
08.2003 - 09.2007
- Cross-sold bank products and services to meet customer needs and provide options.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Followed up with customers to gather feedback and provide additional assistance.
- Promoted financial products by maintaining excellent service offering knowledge.
Personal Banker
OCBC
08.2002 - 07.2003
- Cross-sold bank products and services to meet customer needs and provide options.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
Education
Bachelor of Science - Banking & Finance
Singapore Institute Of Management
Singapore06.2002
Diploma - Electrical Engineering
Ngee Ann Polytechnic
06.1996
GCE O Level -
Gan Eng Seng Secondary School
Singapore12.1992
Skills
- Customer Networking
- Consultative Sales Approach
- Multitasking Abilities
- Staff Management
- Excellent Work Ethic
- Key Performance Indicators (KPI)
Accomplishments
- 2008, 2012, 2015, 2018, 2019, 2020
- 2018, 2019
- 2018
- 2018 - 3
- 2019 - 1
- 2021 - 3
Top Cluster Award
Top Premier Centre
Achievers Award
Client Advisor Upgrades
Timeline
Premier Centre Manager
OCBC
10.2016 - Current
Branch Manager
OCBC
10.2007 - 09.2016
Senior Personal Banker
UOB
08.2003 - 09.2007
Personal Banker
OCBC
08.2002 - 07.2003
Bachelor of Science - Banking & Finance
Singapore Institute Of Management
Diploma - Electrical Engineering
Ngee Ann Polytechnic
GCE O Level -
Gan Eng Seng Secondary School
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