Marcus Chan Jun Ren
Summary
An Engineering with Business student with a deep interest for digital marketing that requires me to think out of the box and use my creativity for innovation. I value the importance of teamwork, determination and handwork from being a vice captain in a team sport since a young age, bringing this mindset in everything i do in life. I have experience in F&B and customer relations through part time jobs and built several marketing campaigns for school activities. I am eager to work for a job that requires creativity and communication in order to gain real world experience.
Overview
1
1
year of professional experience
Work History
Banquet Server
TCC Hospitality Resources Pte Ltd
2019.06 - 2019.12
- Worked at Marina Bay Sands and Resort World Sentosa
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Checked identification to enforce age regulations for alcoholic beverages.
- Presented food and beverages on buffet tables and drink stations to meet contract specifications and level of event formality.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Fostered enjoyable event atmosphere through friendly guest interactions
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Moved and set up seating, prepared extra silverware and kitchen inventory prior to arrival of large groups.
Engineering Internship
APOL Singapore
2019.08 - 2019.11
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Ensuring of quality control in manufacturing of chair parts
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- repairing of faulty equipment specified by customers
Food and Beverage Server
4Fingers
2018.11 - 2019.01
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Answered customers' questions, recommended items and recorded order information.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
- Inspected kitchen equipment and appliances to verify proper working order, including commercial fryers, steamers, ovens and ranges.
Education
Diploma in Engineering With Business -
Singapore Polytechnic
Singapore04.2022
O-levels - Secondary Education
Saint Andrews Secondary School
Singapore11.2018
Skills
- Sales
- Health and Safety Standards
- Cash Register Operation
- Business communication
- Food Preparation and Safety
- Production line control
- Quality Assurance
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Upper intermediate
B2
Malay
Intermediate
B1
References
JOANNE YIOW
4Fingers Plaza Singapura
HP: 63380631
JoanneYiow0008@gmail.com
MICHAEL SIM
TCC Hospitality Resources (Banquet agency)
HP: 6499 5757
enquiry-recruit@tcchr.com.sg
interests
- Sports
- Gaming
Timeline
Engineering Internship
APOL Singapore
2019.08 - 2019.11
Banquet Server
TCC Hospitality Resources Pte Ltd
2019.06 - 2019.12
Food and Beverage Server
4Fingers
2018.11 - 2019.01
Diploma in Engineering With Business -
Singapore Polytechnic
O-levels - Secondary Education
Saint Andrews Secondary School
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