Marco Wee
Cabin Crew
Please select
Summary
Enthusiastic, outspoken and confident team player with plans to pursue Mass Communications degree. With many leadership opportunities throughout my educational journey as well as job experiences, I am excited to learn as much as i can from a high-performing and successful team. I aim to be an optimistic employee who possess excellent communication, problem solving and teamwork abilities.
Overview
6
6
years of professional experience
2023
2023
years of post-secondary education
2
2
Languages
Work History
Cabin Crew
Singapore Airlines
01.2025 - 07.2025
- Assisted passengers with boarding procedures, ensuring a smooth and efficient process.
- Provided in-flight safety demonstrations, emphasizing compliance with regulations.
- Delivered exceptional customer service by addressing passenger inquiries and needs promptly.
- Collaborated with team members to maintain cabin cleanliness and organization throughout the flight.
- Managed in-flight beverage and meal service, enhancing passenger experience during travel.
- Monitored cabin environment, ensuring safety and comfort for all passengers onboard.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Adapted to changing circumstances and passenger requests with professionalism and poise.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
Digital Marketing Intern
Superpark
08.2021 - 02.2022
- Managed several Superpark's social media platforms; Instagram, Facebook, Tiktok.
- Created content pieces to engage our target audience.
- Prepared monthly updates and reports to track growth and leads on our social media presence.
- Designed and presented social media campaign ideas.
- Tracked social media trends and adapted to attract target follower demographic.
- Liaised with third party designers to come up with campaign posters.
- Utilized Adobe Photoshop as well as Illustrator for various campaign posters as well as several social media posts.
- Communicated as a team to ensure efficient work flow and optimal results.
Restaurant Waiter
Wildseed Cafe
06.2021 - 08.2021
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Ensured customers' needs were met.
- Worked as a team with the food runners as well as the table waiters/waitresses.
- Experienced long working hours and built up endurance.
Travel Agency Promoter
Nam Ho Travel Agency
08.2019 - 10.2019
- Provided informational brochures to persuade people to purchase travel packages.
- Boosted sales by being well informed on the various travel packages so to provide customers with the best suited package for them.
- Managed promotional booth setup, creating attractive displays to draw in potential customers.
- Cultivated a positive relationship with my senior colleagues as well as my supervisor.
- Sharpened my soft skills such as interpersonal skills, confidence and communication
Education
Media And Communication - Marketing And Advertising
Singapore Polytechnic
Singapore05.2022
Skills
Social Media Marketing
Interpersonal Communication Skills
Effective time management
Team player
Social media savvy
Employee interaction
Initiative-taking
Supply restocking
Timeline
Cabin Crew
Singapore Airlines
01.2025 - 07.2025
Digital Marketing Intern
Superpark
08.2021 - 02.2022
Restaurant Waiter
Wildseed Cafe
06.2021 - 08.2021
Travel Agency Promoter
Nam Ho Travel Agency
08.2019 - 10.2019
Media And Communication - Marketing And Advertising
Singapore Polytechnic
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