Microsoft office suites
Marco Lim
Specialising In Business And Environmental Sciences, Food And Beverage Industry
Summary
Undergraduate from Jame Cook University Singapore, specializing in Business and Environmental sciences, majoring in Aquaculture. Yielding long food and beverage experience and experience in running a small business. Equipped with essential IT, finance and microsoft office skills. Detail-oriented team player with strong organizational skills in operating business. Ability to handle multiple elements simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing principles with a positive attitude. Willingness to take on added responsibilities to meet team goals. Eager learner willing to shoulder new challenges with problem solving skills and interpersonal skills.
Overview
8
8
years of professional experience
11
11
years of post-secondary education
Work History
Firefighter
SCDF
08.2021 - 08.2022
- Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
- Trained new firefighters to comply with safety protocols and equipment usage.
- Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Collaborated with other emergency responders on scene to establish proper control and order.
- Featured on CNA for operational response in a fire incident.
Small Business Co-Owner, Head Chef
Soba Story
05.2021 - 11.2021
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Sourced fresh, local ingredients to lower grocery costs.
- Created recipes and menus including advanced fusion dishes.
- Collaborated with vendors and suppliers to obtain quality recipe ingredients while adhering to company budgets.
- Oversaw inventory management, and supply ordering to maintain fully stocked kitchen.
- Planned promotional menu additions based on seasonal pricing and product availability.
- Maintained well-organized mise en place to keep work consistent.
- Oversaw company marketing direction and worked with a small team to keep company operational.
Bar Manager
The White Rocket
08.2017 - 08.2020
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Closed out cash register and prepared cashier report at close of business.
- Crafted special drinks and cocktail offerings on monthly basis as part of seasonal offerings.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Telemarketing Sales Representative
User Basic Software
09.2019 - 01.2020
- Recorded contact information of customers and potential customers in internal database.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Completed daily cold calling and outreach to build sales pipeline.
- Answered calls, took messages, and transferred calls to correct individuals.
Bartender
Cable Car 1890's Saloon
07.2015 - 07.2016
- Obtained cash bank and stocked service bar to prepare for operation.
- Served high customer volumes during special events, nights, and weekends.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Kept bar presentable and well-stocked to meet customer needs.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
Private English Tutor
Self Employed
07.2014 - 12.2015
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Met with students and discussed educational goals and expectations.
- Taught students study techniques and strategies for succeeding on grammar and composition tests.
- Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.
Education
Bachelor of Business And Environmental Sciences - Business And Aquaculture
James Cook University
Singapore 03.2023 - Current
Diploma in Business Information Systems - Information Technology
Repulic Polytechnic
Singapore 05.2016 - 04.2020
Higher National ITE Certificate in Accounting - Accounting And Finance
Institute of Technical Eduction, West
Singapore 05.2014 - 04.2016
GCE NA Level & O Level Certificate - GCE
Bukit Batok Secondary School
Singapore 01.2009 - 09.2013
Skills
Effective prospecting
Product and service knowledge
Forecasting and planning
Performance assessments
Strategic planning
Budget development
Business growth
Liquor, beer and wine knowledge
Menu memorization
Conditions assessment
Business planning
Human Resource Management
Software
Knime analytics
HTML
SQL
Microsoft visual studios
Python
Bizagi Modeler
Timeline
Bachelor of Business And Environmental Sciences - Business And Aquaculture
James Cook University
03.2023 - Current
Firefighter
SCDF
08.2021 - 08.2022
Small Business Co-Owner, Head Chef
Soba Story
05.2021 - 11.2021
Telemarketing Sales Representative
User Basic Software
09.2019 - 01.2020
Bar Manager
The White Rocket
08.2017 - 08.2020
Diploma in Business Information Systems - Information Technology
Repulic Polytechnic
05.2016 - 04.2020
Bartender
Cable Car 1890's Saloon
07.2015 - 07.2016
Private English Tutor
Self Employed
07.2014 - 12.2015
Higher National ITE Certificate in Accounting - Accounting And Finance
Institute of Technical Eduction, West
05.2014 - 04.2016
GCE NA Level & O Level Certificate - GCE
Bukit Batok Secondary School
01.2009 - 09.2013