Marc Chan
Jun Lin
Summary
Dynamic General Manager with a proven track record at CLUB EVO PTE LTD, excelling in operations management and team leadership. Spearheaded strategic initiatives that boosted profitability and enhanced customer retention. Adept at financial oversight and staff development, fostering a culture of excellence and innovation within the organization.
Customer-oriented General Manager with [Number] years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
8
8
years of professional experience
3
3
Languages
Work History
General Manager
CLUB EVO PTE LTD
09.2023 - Current
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and implemented strategies to increase sales and profitability.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Operations Manager
CLUB FANTASY
01.2023 - 04.2023
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
Public Relations Manager
CLUB BLACK HORSE
01.2022 - 09.2022
- Managed internal, external, and crisis communications.
- Coordinated and managed sponsorships and sponsorship activation.
- Developed innovative marketing and PR strategies.
- Communicated with media weekly to build relationships and optimize press coverage.
- Streamlined processes within the PR department for improved efficiency and productivity.
- Increased awareness of company initiatives through targeted outreach to niche publications and influencers.
- Built professional relationships with distributors, customers and media staff by attending trade shows.
- Planned and executed successful PR events, ensuring positive exposure for the organization.
- Developed compelling press materials, including press releases, media alerts, and pitch letters to generate interest from journalists.
- Built strong relationships with key media contacts, resulting in increased press opportunities.
Server
CLUB AURA
01.2018 - 04.2020
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
No Degree - O LEVEL
WOODGROVE SECONDARY SCHOOL
SINGAPORE 04.2001 -
Skills
Operations management
Customer relationship management
Team leadership
Project management
Team building
Staff supervision
Customer retention
Operations oversight
Performance improvement
Business development
Leadership and team building
Quality management
Schedule management
Client relations
Training and development
Timeline
General Manager
CLUB EVO PTE LTD
09.2023 - Current
Operations Manager
CLUB FANTASY
01.2023 - 04.2023
Public Relations Manager
CLUB BLACK HORSE
01.2022 - 09.2022
Server
CLUB AURA
01.2018 - 04.2020
No Degree - O LEVEL
WOODGROVE SECONDARY SCHOOL
04.2001 -
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