Mansoor Syah
Singapore
Summary
To work in a multinational environment and grow with the organization. To fully utilize and explore my capabilities to the benefits of the company. Results-driven and technically-savvy Operations Director with a progressive career in manufacturing, production and fabrication. Proven track record of turning around under-performing units by delivering continuous process improvements to drive quality and efficiency. Motivating and respectful leader known for building and managing loyal, high-performance teams. Offering excellent communication, interpersonal and decision-making skills. Thriving in high-pressure environments.
Goal-oriented Operations Director with 8-years history streamlining procedures to optimize productivity and revenue from HSE Manager position in based in Myanmar. Well-organized and proactive with hands-on and resourceful style. Knowledgeable about recruitment, regulatory compliance and inventory management.
After years of being grounded. I had missed my opportunities being back to the offshore industry being back at sea. Which Bergesen Worldwide Offshore had given me my 1st opportunity being into the Offshore industry.
Overview
26
26
years of professional experience
Work History
Operations Director
Frontier MEDEX Ambulance Services
Singapore
10.2023 - Current
- Developed strategic plans for business growth, enabling the company to expand its market share and increase revenue.
- Reviewed financial and operational reports on regular basis to make effective decisions.
- Initiated change management strategies that effectively addressed employee concerns while driving forward organizational transformation efforts.
- Led, supervised and provided strategic direction for workforce of 20 employees.
- Conducted performance evaluations and provided constructive feedback to team members, promoting professional growth and development.
- Negotiated contracts, pricing structures and delivery schedules.
- Mentored and supervised diverse workforce, managing scheduling, supervision and performance management.
- Negotiated contracts with vendors, ensuring competitive pricing and favorable terms for the organization.
- Strengthened product branding initiatives by coordinating marketing strategies to optimize outreach.
- Assisted new partners with program planning by presenting profitable goals and forward-thinking objectives.
- Led cross-functional teams to successfully execute complex projects on time and within budget constraints.
- Maintained excellent customer relationships through consistent delivery on commitments.
- Managed and reported organizational finances.
- Determined and initiated strategic business for quality control purposes, to boost delivery times and achieve cost-effectiveness.
- Collaborated within sales team to brainstorm business development strategies and identify customer product needs and preferences.
- Managed budgets with accuracy, consistently staying within allocated funds without sacrificing operational goals or objectives.
- Built strong relationships with stakeholders at all organizational levels, fostering collaboration between departments for optimal results.
- Recruited and hired top talent by selecting qualified individuals to maximize profitability.
- Managed financial resources with a focus on cost control, leading to significant savings without compromising service quality.
- Mentored staff members, providing guidance and support that led to enhanced professional development and increased job satisfaction.
- Established a culture of continuous improvement, empowering employees to identify areas for optimization and implement innovative solutions.
- Cultivated a high-performance work environment by setting clear expectations and fostering open communication among employees.
- Coordinated logistics planning efforts to ensure timely delivery of products while minimizing transportation expenses.
- Established quality customer relationships through consistent delivery on commitments.
- Analyzed performance metrics and identified key areas for improvement, leading to optimized processes across the organization.
- Implemented equipment to eliminate production bottlenecks, boosting productivity and ensuring earlier completion date.
- Monitored expenditures to mitigate risk of overages.
- Collaborated with executives to develop and execute strategic business plans.
- Designed training programs for employees that resulted in increased skills proficiency and higher workplace morale.
Operations Manager
Emergencies First Aid And Rescue
Singapore
10.2022 - 10.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced operational risks while organizing data to forecast performance trends.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Senior Paramedic/Ops Executive/FLEET Manager
HOPE MEDICAL SERVICES
Singapore, Singapore
10.2016 - 10.2022
- Follow up & guide junior paramedics & preparation for Operations in Emergency 995 settings
- Conduct trainings PAM & pre-ambulance evaluation (handholding)
- Delivered high-quality pre-hospital care, effectively assessing, diagnosing, and treating patients in emergent situations.
- Contributed to a culture of safety by consistently identifying, reporting, and addressing potential risks during both emergency response operations and daily station activities.
- Inspections and Audits on HOPE medical ambulances
- Run as a Paramedic in SCDF 995 Emergency calls
- Also standby for selected SAF Camps EMS ambulance.
Project HSE Manager
SMOE/Sembawang Marine Corp
Singapore, Singapore
10.2013 - 01.2016
- Follow up on Management accordingly thru ISO standards
- Set up HOPE medical Services 995 SCDF contract since start
- While in preparation for Safety Cases especially to New Zealand/Australian Waters for offshore experience.
HSE Advisor cum Offshore Paramedic
Frigstad Offshore
Singapore, Singapore
06.2012 - 08.2013
- Handling & implementation or any improvements required for JSA/HRA as to accordance & guideline from country of operation thru the guidance & advised from HSE Managers or QHSE Supervisor
- Permit to Work System
- Safety & Health Training as accordance to operational guideline to achieve Safety Awareness to all personals.
HSE Paramedic
Bluewater/crewing agent AIRENERGI
Singapore, Singapore
03.2012 - 06.2013
- Same as below
- Usually doing short trips as a covering HSE Paramedic Offshore during my vacation on 5 weeks off.
HSE Advisor, Offshore remote site Medic/Safety Assessor
Frontier Medical UK Services/Frontier MEDEX
Singapore, Singapore
06.2008 - 06.2012
- Participate in Work Observations, Risk Assessments, Hazard Hunts
- Produce Weekly HSE Statistics
- Manage report card system
- Report incidents
- Implement any improvements required as for safe working condition environment for Seismic Duties
- Also working with departments with Party Chief for Seismic Departments and Vessel Captain for Maritime Department as to established good communications & to observe that every seismic operations are being done safely.
HSE Assistance/Paramedic/Safety cum Secretary
BWBergesen Worldwide (Offshore)/Onboard FPSO Vessel BWPEACE
Singapore, Singapore
09.2006 - 06.2008
- Operate and maintain the Unit's Hospital, Medical and First Aid Facilities
- Initiate Medevac when required
- Check that all core crew members arriving on board have a valid medical certificate
- Responsible for inspection of Potable Water and maintaining records of analysis
- Send galley swabs for analysis on a monthly basis
- Perform weekly audits of food, hygiene and cleaning
- Carry out the Unit's introduction of new arrivals.
Paramedic Specialist (Level 3 Trained)
Singapore Civil Defence Force
Singapore, Singapore
08.1998 - 08.2006
- To attend to cases day to day basis, manning the ambulance as an Officer in charge
- Handles cases in emergency situation medical or accident
- Taking care of NSmen welfare/discipline & events while serving their 2 years dedication to Singapore's Government
- Conducting CPR lessons to members of public
- Emergency Childbirth Delivery
- Fast Response Paramedics (Paramedics on Motorcycle)
- Administration of cases & other secondary jobs to Captof Officer in Charge in Fire Stations (Cum Secretary)
- Fire Fighter/Paramedic
- Also in charge in Safety while on duty.
Education
Higher Nitec. - Mechanical, Electrical & Drafting Design
Institute of Technical Education, Macpherson/Tampines ITC
Cambridge GCE-'O'-Levels -
Ping Yi Secondary School
PSLE -
Eunos Primary School
Skills
- Operational Excellence
- Staff Management
- Standard Operating Procedures
- Staff Training and Development
- Emergency planning
- Maintaining Compliance
- Safety Management
- Facilities Management
- Allocating resources
- Labor Relations
- Coordinating schedules
- Overseeing training
- Report Writing
- Continuous Improvement
- Workforce Planning
- Recruitment Strategies
- Total Quality Management
- Asset Management
- Recruiting employees
- Risk Mitigation
- Operations Oversight
- Operational Efficiency
- Quality Assurance
- Leadership training
- Cost Control
- Performance Analysis
- Process Improvement
- Schedule oversight
- Decision-Making
- Customer Service Management
- Operations Management
- Team Leadership
- Staff hiring
- Human Resources
- Delegation
Coursework
- Civil Service College - Problem Solving
- PC maintenance
- Singapore Civil Defense Force - BRTC (Basic Rescue Training, SCDF)
- BCLS/CPR (Cardio Pulmonary Resuscitation)
- Obstetrics & Pediatrics attended at Nanyang Polytechnic School Of Military Medicines
- Paramedic Level 3 Trained/Singapore Armed Forces
- Building Construction Safety Supervisor (BCSS)
- American Heart Association - BLS (American Heart Association)
- ACLS (American Heart Association)
- ECG & Pharmacology (American Heart Association)
- Nebosh & Safety Training
- IOSH Managing Safely (Institution of Occupational Safety & Health)
- Permit to Work System
- Personal Protection Equipment Awareness
- Kelvin TopSet/Incident Investigation Course
- Obstetrics & Pediatrics attended at Nanyang Polytechnic
- BOSIET with HUET, Safely travel by boat (OPITO)
- PHTLS/Naemt-Pre-Hospital Trauma Life Support
- Course Diploma/Fall Protection Equipment. KISKompetanse AS
- Crane course/still in practical for Offshore Crane
Skillsknowledgesets
- Proficient in Microsoft Windows 2000/XP, Windows Vista & Windows 7
- Proficient in Microsoft Software Programming
- Microsoft Office (Basic to Intermediate)
- Microsoft Words (Basic to Intermediate)
- Microsoft Excel, Excel 97 (Basic to Intermediate)
- Microsoft Access (Basic to Intermediate)
- Microsoft PowerPoint (Basic to Intermediate)
- Lotus Notes (Basic to Intermediate)
- Microsoft Outlook
Expectedremuneration
Commensurate with education level & experienced
Languagespokenwritten
English & Malay
Availability
Immediate/Negotiable
Nric
S7820739F
Personality
A disciplined, optimistic and highly motivated hardworking individual who strives to do his best in any responsibilities. Highly consistent, able to multitask, always eager to learn and has a sheer determination to succeed. A team player who looks to add value to the advantage of the organization.
Personal Information
Date of Birth: 07/17/78
Awards
Testimonial by Commissioner of SCDF, Comm. Mr. James Tan.
References
- Alan Edwards, Safety Speaker, Current Reference, +61407459954
- Capt/OIM Tommerbakke Rune, OIM/Captain FPSO BW Offshore Frigstad Offshore, Master/OIM, +6581272055/+6581280884
Hobbies and Interests
- Widening social circle
- Surfing the net
- Exploring and updating own self in medical advancement
- Cooking
- Listening to music
- Watching movies
- Going to the gym
- Adventurous hiking outdoors and to be with nature
- Fishing
Timeline
Operations Director
Frontier MEDEX Ambulance Services
10.2023 - Current
Operations Manager
Emergencies First Aid And Rescue
10.2022 - 10.2023
Senior Paramedic/Ops Executive/FLEET Manager
HOPE MEDICAL SERVICES
10.2016 - 10.2022
Project HSE Manager
SMOE/Sembawang Marine Corp
10.2013 - 01.2016
HSE Advisor cum Offshore Paramedic
Frigstad Offshore
06.2012 - 08.2013
HSE Paramedic
Bluewater/crewing agent AIRENERGI
03.2012 - 06.2013
HSE Advisor, Offshore remote site Medic/Safety Assessor
Frontier Medical UK Services/Frontier MEDEX
06.2008 - 06.2012
HSE Assistance/Paramedic/Safety cum Secretary
BWBergesen Worldwide (Offshore)/Onboard FPSO Vessel BWPEACE
09.2006 - 06.2008
Paramedic Specialist (Level 3 Trained)
Singapore Civil Defence Force
08.1998 - 08.2006
Higher Nitec. - Mechanical, Electrical & Drafting Design
Institute of Technical Education, Macpherson/Tampines ITC
Cambridge GCE-'O'-Levels -
Ping Yi Secondary School
PSLE -
Eunos Primary School