MANOJ NATARAJ
Summary
FinTech Professional | Trading Support Specialist With 14 years of experience in FinTech, I specialize in Client Services, Trade/Application/Product Support, Integration & Deployment, and Production support across multi-asset trading systems.
Career Snapshot:
- I currently serve as a Trading Support Specialist at the London Stock Exchange Group (LSEG) in Singapore, where I provide client support for the Buy-side EMS product (REDI) and AUTEX, a FIX Connectivity Hub, across the Asia-Pacific region and the Americas.
- Previously, I worked at JP Morgan India as an Integration Engineer, where I led Level 2 support, production releases, and deployments.
- At FlexTrade, India, I worked as a Senior Technical Analyst, gaining extensive experience in client support, implementation, and testing for a range of OMS (Order Management System) and EMS (Execution Management System) applications across buy-side, sell-side, and exchange-level platforms.
- Earlier in my career at the National Stock Exchange of India (NSE), I led a five-member team as the Head of the Execution Module. In this role, I oversaw order validation, managed the matching engine, and was responsible for production support and enhancements in the Futures and Options Trading segments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Trading Support Specialist
London Stock Exchange Group
03.2022 - Current
- Currently, a Trade Support specialist supporting two major products – Multi-Asset Buy-side EMS (REDI) and AUTEX - a FIX connectivity Platform between Buy-sides and Sell-sides.
- As a member of L1 support Team, we act as the First Point-of-Contact for every query and issue faced by clients related to their Trading application-REDI.
- Also, demonstrated REDI clients about the product and its new features.
- Liaise with different teams like L2, FIX Onboarding and Client Account Managers in getting the issues resolved faster and answers for client’s queries related to Billing, new features etc.
Senior Associate Vice President
J.P. Morgan Services Pvt. Ltd.
01.2019 - 03.2022
- Served as Senior Associate Vice president and was as part of L2 support for Exchange connectivity (JISU) of F&O segment of JPM’s trading stack and resolved the issues in a time-effective manner.
- Carried out the deployment of Production Releases (for Bug fixes & Binary upgrades) and perform weekend check-outs to ensure an incident-free week following the release.
- Performed manual testing of all releases in UAT following the standard testing procedures before the changes can be deployed in Production
- Liaise with different Vendors like Trading Technologies, Celoxica and CQG to ensure the Trading stack is connected to different exchanges and Traders can trade across the globe like ASX, HKFE, SGX, NSE, LSE, ICE, CME to name a few.
Senior Technical Support Analyst
FlexTrade India Pvt. Ltd.
08.2015 - 01.2019
- Worked as a Senior Technical Support Analyst and supported Buy-side OEMS clients like Balyasny Asset Management, Exodus Point Capital etc. and exchanges like Dhaka Stock Exchange (DSE) and Philippines Stock Exchange (PSE).
- Key-participant in rolling out the Mobile Trading Application of Dhaka Stock Exchange
- Travelled to client-site to demo and train the brokers before the launch of Mobile Trading Application
- Attended to queries and issues reported by Exchange’s L1 Team regarding the trading platform and resolved them in a timely manner.
- Travelled to client-site to get trading application (FlexTrader) installed in Traders’ machines and provide client-site training and support to help traders to get on with their trading using FlexTrader.
- As a team, handled traders’ queries and attended to all issues, either Product-related or technical, reported by clients and provide hot-fixes.
- Later, led a 4-member support team of Buy-side OEMS Clients
IT Analyst
Tata Consultancy Services Ltd
09.2009 - 07.2015
- Worked as an IT Analyst and supported one of major India client -National Stock Exchange of India.
- As a member of Production Support Team, resolved real-time issues related to matching engine and order validations and performed SOD check-out on daily basis.
- Involved in Mock runs for major production deployments and ensure the roll-out is smooth and system is error-free for next Trading Day.
- As a team, tested the Business Contingency Plan by switching the data-centres from Primary to BCP site and ensure trading
- Later, led a team of 5 of Execution Module- a module that deals with Matching Engine of the exchange.
Education
B.Tech - IT
Madras Institute of Technology, Anna University
Chennai01.2009
12th - Maths & Biology
Kurinji Higher Secondary School
Namakkal, TN01.2005
10th - undefined
B.V.B Matric. Higher Secondary School
Erode, TN01.2003
Skills
- Primary Markets (IPO) and Secondary Markets (Capital and Derivative markets)
- Products & Instruments traded across different exchanges like ASX, HKFE, SGX, NSE, LME, EUREX, CME, ICE etc
- Hands on experience in Buy-Side OMS System and Execution Management System (EMS)
Functional:
Technical:
- Operating Systems: UNIX and Windows
- Scripting: Python Scripting (basics)
- Protocols: FIX (Financial Information eXchange)
- Tools: GIT, ServiceCloud (Salesforce), JIRA, Confluence, ITSM, ServiceNow & IntelliJ (IDE)
- Database: MySQL
Certification
- CLF-C02: AWS Certified Cloud Practitioner
- Capital Market Dealers Module conducted by National Stock Exchange of India (NSE).
- Derivative Market Dealers Module conducted by National Stock Exchange of India (NSE).
- Financial Markets: A Beginners Module conducted by National Stock Exchange of India (NSE).
- Equity Derivatives: A Beginners Module conducted by National Stock Exchange of India (NSE).
Timeline
Trading Support Specialist
London Stock Exchange Group
03.2022 - Current
Senior Associate Vice President
J.P. Morgan Services Pvt. Ltd.
01.2019 - 03.2022
Senior Technical Support Analyst
FlexTrade India Pvt. Ltd.
08.2015 - 01.2019
IT Analyst
Tata Consultancy Services Ltd
09.2009 - 07.2015
B.Tech - IT
Madras Institute of Technology, Anna University
12th - Maths & Biology
Kurinji Higher Secondary School
10th - undefined
B.V.B Matric. Higher Secondary School
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