Manoj Kumar
CUISINE OF INDIA PTE LTD
Singapore
2
Languages
22
years of professional experience
Food and Beverage professional, having more than 20 years of experience in Hospitality and management. Thorough knowledge and set-ups of policies and procedures universally made in hotel industry.
Work History
Operation Manager
3 Years- Staff Management: Hiring, training, scheduling, and supervising staff members. Setting performance standards and conducting regular evaluations. Ensuring compliance with company policies and regulations. Customer Service: Ensuring high-quality customer service standards are maintained. Handling customer complaints and resolving issues promptly. Operations Management: Overseeing daily restaurant operations and implementing efficient processes. Monitoring inventory and ordering supplies as needed. Implementing and maintaining health and safety protocols, including sanitation standards. Financial Management: Managing budgets, controlling costs, and maximizing profitability. Analyzing financial statements and reports to ensure proper financial management. Health and Safety Compliance: Ensuring compliance with health and safety regulations. Conducting regular inspections and addressing any health or safety incidents promptly and effectively. Marketing and Promotion: Developing and implementing marketing strategies to attract and retain customers. Utilizing social media, advertising, and promotions to increase brand awareness. Collaborating with marketing teams or agencies as needed. Community Engagement: Building and maintaining relationships with the community through outreach and events. Participating in local events and supporting community initiatives. Performance Analysis and Reporting: Analyzing performance metrics and generating reports for management on financial, operational, and customer service performance. Identifying trends and opportunities for improvement. Leadership and Team Development: Providing leadership and direction to all staff members, fostering a positive and productive work environment. Encouraging teamwork and collaboration among staff members. Providing training and mentorship to help employees grow and develop their skills. These responsibilities may vary depending on the size and type of the restaurant, but they cover the core aspects of managing restaurant operations effectively.
F&B Manager
11 Years 11 Months- Manage operations of food, beverage, and hospitality services. Responsible for ensuring high-quality service and customer satisfaction. Supervise and train staff members to ensure efficient service delivery. Monitor inventory levels and order supplies as needed. Develop and implement strategies to increase revenue and profitability. Collaborate with other departments to ensure seamless operations. Maintain compliance with health and safety regulations. Conduct regular inspections and address any issues promptly. Prepare and analyze financial reports to track performance and identify areas for improvement. Foster a positive work environment and promote teamwork among staff members. Ensure adherence to company policies and procedures. Develop and implement marketing strategies to attract and retain customers. Build and maintain relationships with vendors and suppliers. Participate in community events and support local initiatives. Provide exceptional customer service and resolve any issues or complaints. Ensure compliance with all legal and regulatory requirements. Conduct regular training sessions to enhance staff skills and knowledge. Monitor and evaluate staff performance and provide feedback. Develop and implement strategies to improve customer satisfaction and loyalty. Collaborate with management to develop and implement business plans. Ensure compliance with all health and safety regulations. Conduct regular inspections and address any issues promptly. Prepare and analyze financial reports to track performance and identify areas for improvement. Foster a positive work environment and promote teamwork among staff members. Ensure adherence to company policies and procedures. Develop and implement marketing strategies to attract and retain customers. Build and maintain relationships with vendors and suppliers. Participate in community events and support local initiatives. Provide exceptional customer service and resolve any issues or complaints. Ensure compliance with all legal and regulatory requirements. Conduct regular training sessions to enhance staff skills and knowledge. Monitor and evaluate staff performance and provide feedback. Develop and implement strategies to improve customer satisfaction and loyalty. Collaborate with management to develop and implement business plans.
Asst. Manager
2 Years- Exhibit thorough knowledge of food, beverage, supervisory duties service techniques and guest interactions. Carefully coordinates each service to ensure guest satisfaction. Responsible for the service standards executed by each team member. Responsible for increasing revenue and reducing costs by 30%. Ensure quality and consistency in food and beverage service. Deal with customer complaints and concerns. Work directly with vendors to ensure proper inventory levels. Maintain compliance with health and safety regulations. Conduct regular inspections and address any issues promptly. Prepare and analyze financial reports to track performance and identify areas for improvement. Foster a positive work environment and promote teamwork among staff members. Ensure adherence to company policies and procedures. Develop and implement marketing strategies to attract and retain customers. Build and maintain relationships with vendors and suppliers. Participate in community events and support local initiatives. Provide exceptional customer service and resolve any issues or complaints. Ensure compliance with all legal and regulatory requirements. Conduct regular training sessions to enhance staff skills and knowledge. Monitor and evaluate staff performance and provide feedback. Develop and implement strategies to improve customer satisfaction and loyalty. Collaborate with management to develop and implement business plans.
Captain
5 Months- Supervised whole Food & Beverage operation. Correct calculated inventory and ordered appropriate supplies. Promoted special events and banquets. Assisted in training and development of staff members. Ensured compliance with company policies and procedures. Deal with customer complaints and concerns. Work directly with vendors to ensure proper inventory levels. Maintain compliance with health and safety regulations. Conduct regular inspections and address any issues promptly. Prepare and analyze financial reports to track performance and identify areas for improvement. Foster a positive work environment and promote teamwork among staff members. Ensure adherence to company policies and procedures. Develop and implement marketing strategies to attract and retain customers. Build and maintain relationships with vendors and suppliers. Participate in community events and support local initiatives. Provide exceptional customer service and resolve any issues or complaints. Ensure compliance with all legal and regulatory requirements. Conduct regular training sessions to enhance staff skills and knowledge. Monitor and evaluate staff performance and provide feedback. Develop and implement strategies to improve customer satisfaction and loyalty. Collaborate with management to develop and implement business plans.
Sr. Food & Beverage Associate
6 Months- Supervised whole Food & Beverage operation. Correct calculated inventory and ordered appropriate supplies. Promoted special events and banquets. Assisted in training and development of staff members. Ensured compliance with company policies and procedures. Deal with customer complaints and concerns. Work directly with vendors to ensure proper inventory levels. Maintain compliance with health and safety regulations. Conduct regular inspections and address any issues promptly. Prepare and analyze financial reports to track performance and identify areas for improvement. Foster a positive work environment and promote teamwork among staff members. Ensure adherence to company policies and procedures. Develop and implement marketing strategies to attract and retain customers. Build and maintain relationships with vendors and suppliers. Participate in community events and support local initiatives. Provide exceptional customer service and resolve any issues or complaints. Ensure compliance with all legal and regulatory requirements. Conduct regular training sessions to enhance staff skills and knowledge. Monitor and evaluate staff performance and provide feedback. Develop and implement strategies to improve customer satisfaction and loyalty. Collaborate with management to develop and implement business plans.
Internship
7 Months- Internship in all four major departments.
Internship
1 Month- Internship in all four major departments.
Education
Diploma - Tourism & Hotel Management
Bachelors Degree - Arts
Higher Secondary Education
Secondary Education
Skills
COMMUNICATION
CUSTOMER RELATION
HANDLING GUEST COMPLAINTS
LEADERSHIP
ORGANIZATION
TEAM MANAGEMENT
TIME MANAGEMENT
ADAPTABILITY
LANGUAGES
ENGLISH
HINDI
Timeline
Operation Manager
CUISINE OF INDIA PTE LTD
08.2023 - CurrentRead More
F&B Manager
KHANARA GROUP OF RESTAURANTS
08.2011 - 07.2023Read More
Asst. Manager
HERITAGE MANAGEMENT & CONSULTANCY SERVICES PTE LTD
06.2009 - 06.2011Read More
Captain
SVELTE HOTEL & PERSONAL SUITES
12.2008 - 05.2009Read More
Sr. Food & Beverage Associate
LE MERIDIEN NEW DELHI
01.2008 - 07.2008Read More
Internship
RADISSON HOTEL & RESORTS
05.2005 - 12.2005Read More
Internship
CLARKS AVAADH, LUCKNOW
06.2004 - 07.2004Read More
KENDRIYA VIDYALAYA JRC BAREILLY
Secondary Education
Read More
KENDRIYA VIDYALAYA JRC BAREILLY
Higher Secondary Education
Read More
MANAGEMENT NATIONAL INSTITUTE
Bachelors Degree from Arts
Read More
ROYALE COLLEGE OF TOURISM & MANAGEMENT
Diploma from Tourism & Hotel Management
Read More