Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Manjula Vignaharikarthik

Desktop Team Lead
Singapore

Summary

Mobile: 86966150 Visa Status: Dependent Pass

IT Support with over 7 years of successful experience as a Desktop Lead,Desktop Engineer. Recognized consistently for performance excellence and contributions to success. Strengths in Leadership and team management.

Overview

1
1
Certification
8
8
years of professional experience

Work History

Team Lead (Desktop Engineer)

JOB DESCRIPTION, PCCW Insys Pte Ltd, Singapore & Intersoftkk
12.2015 - Current
  • Led Desktop and Admin team.
  • Worked with HR on new hire onboarding process.
  • Managed weekly and monthly reports for customer review.
  • Maintained SLA according to customers RPO,RTO.
  • Conducted Weekly meeting with the team and suggest feedbacks for improvement in the service provided to the user.Developed team communications and information for meetings
  • Preparing IT Services Operation Meeting slides for customer presentation.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Managed User, Computer accounts in AD, hardware and software inventory and Group Policies in AD and Application Servers.
  • Successfully administered user accounts, Exchange mailboxes, and security and distribution.
  • Provisioning and De-provisioning of IP Phones/EVS Phones.
  • Manage VDI issues in VDI Admin portal.
  • On need basis, assisted tech refresh team in imaging/re-imaging the machines, installing the software from the Software Center and deployed the machines to the users.
  • In-House (Internet) machines patching from Azure cloud and other support related to SCCM.
  • Incident Management – Service Now,ITSM and CA.
  • Maintained queue of an average of 5-15 tickets per day, resolved tier 1-2 support issues.
  • Resolved complex technical issues that arose on client computer using troubleshooting.
  • Increased customer satisfaction by resolving complex issues.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.

Recruitment Consultant

RGBS
10.2015 - 12.2015

IT Security Engineer

Wipro Technologies
07.2012 - 07.2014
  • Boarding an application with ACL- Access Control List (Stakeholders List), UAR- User Access Recertification (Stakeholders Access along with the Roles and Entitlements along with the description).Once we receive the emails from the ACL and UAR provider, I would check whether they are provided in the standard format mentioned in the BTED (Business Technical Engagement Documents) provided by the Business Analyst.
  • They are tested in a testing environment (ELAB) by SQL queries before they are moved to the Live in an Access Governance tool (AVEKSA).
  • Recertification:Reviews are created. After Review Activation, we would check whether the Stakeholders are maintained the correct access (Mapped to the correct Entitlements and Roles).The owners of the Stakeholders have the necessary Access to maintain or revoke an access.
  • SLA is maintained to answer queries.
  • Remediation:Remediation is done to maintain a correct database of both the Movers and Leavers.The main goal of Remediation is Revoking Access of Unwanted Stakeholders.

Education

Bachelors of Computer Science -

Bharathiyar University

Skills

IAM Tools : Aveksaundefined

Certification

Microsoft Certified Azure Fundamentals and Microsoft Certified Azure Security Engineer.

Timeline

Team Lead (Desktop Engineer)

JOB DESCRIPTION, PCCW Insys Pte Ltd, Singapore & Intersoftkk
12.2015 - Current

Recruitment Consultant

RGBS
10.2015 - 12.2015

IT Security Engineer

Wipro Technologies
07.2012 - 07.2014

Bachelors of Computer Science -

Bharathiyar University

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Manjula VignaharikarthikDesktop Team Lead