Manjula Jeribandi
Summary
Experienced IT professional with 3 years in Quality Assurance (QA) and 9 years in BAU Operations, specializing in incident management, system monitoring, and process optimization. Skilled in manual testing, API testing, test case design, and defect management for software and AI projects. Adept at collaborating with cross-functional teams, ensuring smooth service continuity, and driving operational excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manual Test Engineer – Software & AI Projects
Tata Consultancy Services
02.2022 - Current
- Test Planning & Design: Understood product requirements (AI/ML use cases), created test cases, scenarios, checklists, and test plans.
- Manual Testing: Executed manual test cases on web, mobile, and AI platforms; identified and reported bugs; performed functional, UI, regression, and integration testing.
- API Testing: Designed and executed API test cases using Postman to validate request/response payloads, error handling, and integration points.
- AI-Specific Testing: Validated chatbots behavior, recommendation systems, NLP models, and model outputs for accuracy, fairness, and consistency.
- Collaboration & Reporting: Worked closely with QA team, developers, and AI engineers; maintained test suites and shared execution results during production go-live activities.
- Environment & Tools: Jira, Postman, YourGPT, QA Touch, WhatsApp, Confluence, CMS Kentico, SIT & UAT Environments, CRM Stage/Prod
Assistant Consultant / BAU Engineer
Tata Consultancy Services
05.2016 - Current
- Project: Astro Self-Service Project
- Customer: ASTRO Malaysia Holdings
- Period: 2024-02-01 – 2024-09-01
- Role: Senior Support Engineer, BAU Engineer, Incident Management
- Description: Platform engineering products provide a seamless user experience that allows customers to purchase available content easily through ACM, MyAstro, MyNJOI mobile applications, and enjoy it immediately.
- Responsibilities:
- Handled and analyzed KPI metrics across 3 products
- Analyzed API response metrics and worked with the Dev team to improve performance
- Coordinated with the Product Team on impact/value of deliverables
- Worked with internal and external stakeholders to follow up on SLAs and deliverables
- Performed security code scans before production releases
- Manual testing for 6 months during sprint deliverables
- Worked as a BAU developer for AWS CloudWatch logs cost optimization
- Solution Environment: SSMS, SQL Workbench, DynamoDB, CloudWatch, EC2, S3, POSTMAN, OpenSearch Dashboards, AWS Kibana, New Relic, CRM
- Tools: Jira, Bitbucket, Freshservice, FileZilla, Audit Workbench
Operational Support Engineer (BAU) Lead, Incident Management
ASTRO Malaysia Holdings
06.2021 - 01.2024
- Project: Platform Engineer Products
- Customer: ASTRO Malaysia Holdings
- Period: 2021-06-23 – 2024-01-31
- Role: Operational Support Engineer (BAU) Lead, Incident Management
- Description: Products designed for seamless content access via STB, SMS, WhatsApp, MyNJOI mobile apps.
- Responsibilities:
- Managed BAU operations and updated TV channel content per business requirements
- Handled Jira tickets in sprints
- Addressed ASD tickets raised by customer service
- Verified API logs in CloudWatch and made DB changes where necessary
- Set downtime schedules for production deployments
- Worked with the Business team to validate content descriptions
- Collaborated with Dev team on production issues
- Led War Room calls and coordinated cross-functional issue resolution
- Created and shared RCA reports with TCS and client stakeholders
- Solution Environment: SSMS, SQL Workbench, DynamoDB, CloudWatch, EC2, S3, POSTMAN, OpenSearch Dashboards, AWS Kibana, New Relic, CRM
- Tools: SQL Server Management Studio, MySQL Workbench, Jira, Bitbucket, Confluence
Salesforce Admin Support Engineer
Discovery Limited
01.2019 - 12.2020
- Project: Discovery Limited
- Customer: Vitality Health Insurance
- Period: 2019-01-22 – 2020-12-03
- Role: Salesforce Admin Support Engineer
- Responsibilities:
- Worked on ServiceNow tickets
- Managed client user profiles in Salesforce
- Shared reports on new policyholders
- Collaborated with project managers and developers
- Supported application configuration
- Tools: Salesforce Developer and Testing Environment, ServiceNow, SQL Server, Excel, Dataloader
Senior Support Engineer
US Target Retail Stores
05.2016 - 12.2018
- Project: US Target Retail Stores
- Customer: Target
- Period: 2016-05-04 – 2018-12-23
- Role: Senior Support Engineer
- Responsibilities:
- Handled ServiceNow tickets from store employees
- Resolved hardware/software issues on POS registers remotely
- Configured IP cameras using networking tools
- Worked on SCO register issues
- Coordinated with NCR engineers for physical troubleshooting
- Tools: ServiceNow, SCCM, VDI, Putty, Bastion Server, RDP
System Engineer
Quantum Leap Consulting Pvt Ltd
05.2015 - 05.2016
- Project: Target (TCS)
- Period: 2015-05-14 – 2016-05-03
- Role: System Engineer
- Responsibilities: Same as above Target project and in addition to it below are other responsibilities
- Completed software updates and assessed security patches for optimized computer use.
- Resolved issues and escalated problems with knowledgeable support and quality service.
Product Support Engineer / QA / SME
HCL Technologies Ltd
10.2013 - 05.2015
- Project: Telecom & Broadband
- Customer: British Telecom
- Period: 2013-10-09 – 2015-05-07
- Role: Product Support Engineer / QA / SME
- Responsibilities:
- Supported broadband and telecom customer queries
- Analyzed customer complaint tickets
- Performed quality audits and provided feedback
- Tools: SpeedTester, iAuditor, OneView
- Managed customer relationships by delivering prompt responses to questions.
- Resolved system and customer issues by troubleshooting and providing effective solutions.
- Maintained product development schedules and prioritized projects by coordinating with development team.
- Maintained quality and accuracy from project implementation to delivery.
- Monitored calls and communication of help desk team to provide constructive feedback and guidance, resulting in improved support experiences.
- Tested product components to identify root causes of issues.
Education
B.E. - Electronics & Communication Engineering
Ballari Institute of Technology & Management (VTU)
01.2013
Diploma - ECE
Govt. Polytechnic College
01.2010
SSLC - undefined
St. Joseph’s Girls High School (KSEEB)
01.2007
Skills
- Quality Assurance: Manual Testing, Test Case Design, Regression & Integration Testing, API Testing, Bug Reporting
- AI Testing: Chatbots, Recommendation Systems, Model Output Validation
- Cloud & Database: AWS (CloudWatch, EC2, S3, DynamoDB), SQL Server, MySQL, SSMS
- Tools & Platforms: Jira, Postman, QA Touch, ServiceNow, Freshservice, Confluence, Bitbucket
- Operations: Incident Management, KPI Analysis, RCA Reporting, Production Support
Accomplishments
Beyond Performance Awards,Special Initiative Award,Initiatives
23-Dec-2024
Beyond Performance Awards,Feedback Enabler Certificate,Career Management Awards
10-Jul-2023
Awards for Excellence,Star of the Quarter Award,Star Awards
15-Nov-2022
Beyond Performance Awards,(S)miles Award,Beyond Performance
07-Dec-2021
Awards for Excellence,On The Spot Award,On The Spot Awards
18-Jul-2019
Awards for Excellence,On The Spot Award,On The Spot Awards
01-Jan-2018
Awards for Excellence,On The Spot Award,On The Spot Awards
20-Nov-2017
Awards for Excellence,Star of the Month,Star Awards
24-Nov-2016
Certification
- AWS Certified Solutions Architect – Associate, Issuer: AWS, Valid Till: 2026-04-06
- AWS Certified Cloud Practitioner, Issuer: AWS, Valid Till: 2025-04-06
- PM E1 - TCS Processes and Tools, Issuer: TCS Internal
- Cyber Security Foundation, Issuer: TCS Internal
- Cybersecurity Awareness Curriculum, Issuer: TCS Internal
- Generative AI Foundation Curriculum, Issuer: TCS Internal, Valid Till: 2026-06-22
- Major Incident Management – Intermediate, Issuer: TCS Internal, Valid Till: 2026-03-24
- Delivery Management – RiO Intermediate, Issuer: TCS Internal, Valid Till: 2026-03-22
Languages
English
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)
Tamil
Intermediate (B1)
Telugu
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Competency Summary
- Cyber Security, Level: E0, Acquired Date: 2025-07-15
- Project Management, Level: E1, Acquired Date: 2025-07-14
- Generative AI, Level: E1, Acquired Date: 2025-06-21
- Transition Management, Level: E1, Acquired Date: 2025-03-25
- Incident Management, Level: E1, Acquired Date: 2025-03-24
- Rigor in Operations, Level: E2, Acquired Date: 2025-03-22
- Leadership, Level: E1, Acquired Date: 2025-05-20
- Result Orientation, Level: E2, Acquired Date: 2025-05-20
- Language Skills, Level: E2, Acquired Date: 2025-05-20
Timeline
Manual Test Engineer – Software & AI Projects
Tata Consultancy Services
02.2022 - Current
Operational Support Engineer (BAU) Lead, Incident Management
ASTRO Malaysia Holdings
06.2021 - 01.2024
Salesforce Admin Support Engineer
Discovery Limited
01.2019 - 12.2020
Senior Support Engineer
US Target Retail Stores
05.2016 - 12.2018
Assistant Consultant / BAU Engineer
Tata Consultancy Services
05.2016 - Current
System Engineer
Quantum Leap Consulting Pvt Ltd
05.2015 - 05.2016
Product Support Engineer / QA / SME
HCL Technologies Ltd
10.2013 - 05.2015
Diploma - ECE
Govt. Polytechnic College
SSLC - undefined
St. Joseph’s Girls High School (KSEEB)
B.E. - Electronics & Communication Engineering
Ballari Institute of Technology & Management (VTU)