Summary
Overview
Work History
Education
Skills
Additional Information
Technical Professional Qualification
Training Courses Attended
Wife Name
Passport Expiry
Personal Information
Certification
Cooking, travelling
Timeline
CustomerServiceRepresentative
MANIVANNAPANDIAN MARIAPPAN

MANIVANNAPANDIAN MARIAPPAN

Lead Systems Engineer
Singapore

Summary

Experienced System Engineer with over 10 years of success in developing and maintaining long-term partnerships with vendors and clients. Skilled in installing, configuring, and monitoring complex systems and infrastructures. Seeking a full-time role that offers professional challenges and allows for the utilization of interpersonal skills, effective time management, and problem-solving expertise.

Overview

24
24
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Lead Systems Engineer

Micron Semiconductor Asia Pte Ltd
02.2011 - Current
  • Responsible for providing technical support services for Servers, desktop PCs, notebooks, printers, network, telephone, tool installation, office/manufacturing software applications and all other IT devices and systems.
  • Manage and monitor all installed systems and infrastructure.
  • Install, configure, test and maintain operating systems, application software and system management tools.
  • Proactively ensure the highest levels of systems and infrastructure availability.
  • Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes.
  • Maintain security, backup, and redundancy strategies.
  • Participate in the design of information and operational support systems.
  • Liaise with vendors and other IT personnel for problem resolution.
  • Embrace team participation and meet/exceed clearly defined SLA levels.
  • Meet timelines according to priorities /Escalations.
  • Create Knowledge based documents for future Support.
  • Support uptime targets, warranted by Security Operations, by properly classifying workstations by Managed Level, PC Type, Windows patch level, and up-to-date anti-virus system.
  • Provide high-level customer service Support.
  • Contributed towards continuous improvement initiatives aimed at streamlining internal processes and enhancing overall service delivery quality.
  • Designed high availability strategies to minimize downtime during critical systems outages or disasters recovery scenarios.
  • Coordinated with stakeholders throughout all stages of the project lifecycle from inception to completion.
  • Conducted end-user reviews for modified and new systems.
  • Evaluated new tools and technologies for possible integration into existing infrastructure environments.
  • Optimized networked software and operating systems by applying updates and patches.
  • Improved system performance by identifying and resolving technical issues in a timely manner.
  • Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
  • Analyzed system requirements, developing tailored solutions that met or exceeded client expectations.
  • Conducted regular system audits to ensure compliance with industry best practices and regulatory requirements.
  • Completed software updates and assessed security patches for optimized computer use.
  • Implemented networking and server changes to meet client budgets and needs.
  • Maintained up-to-date knowledge of emerging technologies, incorporating innovative solutions into existing systems when appropriate.
  • Optimized server efficiency through virtualization techniques and capacity planning.
  • Enhanced team collaboration by introducing agile project management tools and practices.
  • Reduced operational costs by automating repetitive tasks using scripting languages such as PowerShell or Python.
  • Enhanced network security by implementing encryption measures and conducting regular vulnerability assessments.
  • Reduced system downtime significantly with proactive maintenance and rapid response to issues.
  • Developed comprehensive documentation for system configurations and procedures, boosting efficiency in troubleshooting.
  • Trained team members on new technologies and best practices, elevating overall skill set of department.
  • Led cross-functional teams for major system upgrades, ensuring minimal disruption to operations.
  • Resolved issues related to operational components for LAN, WAN and voice systems.
  • Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.

Equipment Maintenance Engineer

United Test & Assembly Centre (UTAC)
09.2006 - 01.2011
  • Provide manufacturing and engineering support on Semiconductor test equipment’s, to repair /Preventive maintenance.
  • Fix SLA equipment operational issues to meet up production output and quality.
  • Work with Customer and Focus Engineers on in-depth engineering analysis and evaluation of low yields issues.
  • Utilized advanced diagnostic tools and software to monitor equipment performance, identifying potential issues before they escalated into costly repairs.
  • Prepare/generate daily downtime reports for test equipment and performance OEE index.
  • Support engineer to evaluate quality setups, maintain and calibrate test system for operation to meet customer needs, equipment specifications.
  • Organize, maintain and safe-keep equipment, spare parts and consumables.
  • Lead and ensure good housekeeping, plant work discipline, ESD and safety awareness always.
  • Assisted in the selection of replacement parts and vendors, ensuring high-quality components at competitive prices.
  • Trained junior engineers in proper equipment maintenance procedures, fostering a culture of knowledge-sharing and continuous learning among team members.
  • Reduced downtime by troubleshooting and repairing complex machinery issues swiftly and efficiently.
  • Conducted regular safety audits on equipment, identifying potential hazards and implementing corrective measures to maintain a safe working environment.
  • Drafted assemblies, models, and other technical drawings.


Field Service Engineer

Airtel Broadband (Bharti Infotel Ltd)
01.2004 - 09.2006
  • Configuring ADSL Broadband PPPOA, PPPOE, IPOA, & BRIDGRE, MAPS & ATMPVC.
  • Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
  • Reduced repeat service calls, meticulously identifying root causes of complex issues and implementing long-term solutions.
  • Scheduled service calls according to customer location and urgency of need.
  • Configuring VPN connection in ADSL Routers with using Static IP’s (ATM, PPP).
  • Configuring Wireless Access point, Wireless LAN card & ADSL Routers.
  • Remote access Installation and Configuration in Windows.
  • Achieved high levels of customer satisfaction, resolving issues on first visit and exceeding service delivery expectations.
  • Worked with diverse types of weather and ground conditions.

Associate Service Engineer

Milkyway Mobile Services
12.2000 - 12.2003
  • Mobile phone Service, Analog and smart phones
  • Drafted failure analysis reports and prepared quotations for repair.
  • Resolved customer complaints in prompt, polite and professional approach.
  • Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
  • Engaged in first-level support for customers requiring routine support and troubleshooting.
  • Fault Identifying & Troubleshooting with using Multi meter & Oscilloscope.
  • Soldering of PCBs, Connectors & cables.
  • Replacing IC chip and Other Components

Education

Diploma in Electrical & Electronics Engineering -

Valivalam Desikar Polytechnic
01.1997 - 01.2000

Diploma in Hardware & Networking - undefined

Avaice computers
07.2000 - 01.2001

Skills

Windows-Client

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Additional Information

Honest, Sincere and Dedicated to what I do., Willingness to help others., Good team player., Remain cool and handle stressful situations with ease.

Technical Professional Qualification

Diploma in Electrical & Electronics Engineering, Valivalam Desikar Polytechnic, Nagapattinam, 1997-2000, First Class, 78%, Diploma in Hardware & Networking, Avaice computers, Chennai, 07/2000-01/2001, First Class, 70%, Cisco Certified Network Associate (CCNA), 640 – 801, 02/2006, CSCO10927716, 88.1%

Training Courses Attended

  • Catalyst BB/RF Tester Training @ Teradyne Singapore
  • HP93K & HPPS –RF maintenance Training @ Verigy Singapore
  • Teradyne Tiger Maintenance Training
  • Teradyne Uflex & Iflex Maintenance Training
  • Fire Fighting & Hazmat Course @ Sembcorp, Singapore

Wife Name

M.Bauya Anand

Passport Expiry

07/16/24

Personal Information

  • Passport Number: Z2366349
  • Date of Birth: 12/05/80
  • Nationality: Indian
  • Marital Status: Married

Certification

Cisco Certified Network Associate (CCNA) 640 – 801

Cooking, travelling

Cooking -> Cook south Indian styles, like Briyani/ Fish curry / Chicken curry 


Travelling -> so far visited countries, Singapore /Malaysia / Thailand /Indonesia /Philippines 

Timeline

Lead Systems Engineer

Micron Semiconductor Asia Pte Ltd
02.2011 - Current

Equipment Maintenance Engineer

United Test & Assembly Centre (UTAC)
09.2006 - 01.2011

Cisco Certified Network Associate (CCNA) 640 – 801

02-2006

Field Service Engineer

Airtel Broadband (Bharti Infotel Ltd)
01.2004 - 09.2006

Associate Service Engineer

Milkyway Mobile Services
12.2000 - 12.2003

Diploma in Hardware & Networking - undefined

Avaice computers
07.2000 - 01.2001

Diploma in Electrical & Electronics Engineering -

Valivalam Desikar Polytechnic
01.1997 - 01.2000

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MANIVANNAPANDIAN MARIAPPANLead Systems Engineer