MANIVANNAPANDIAN MARIAPPAN
Lead Systems Engineer
Singapore
Summary
Experienced System Engineer with over 10 years of success in developing and maintaining long-term partnerships with vendors and clients. Skilled in installing, configuring, and monitoring complex systems and infrastructures. Seeking a full-time role that offers professional challenges and allows for the utilization of interpersonal skills, effective time management, and problem-solving expertise.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
1
1
Certificate
2
2
Languages
Work History
Lead Systems Engineer
Micron Semiconductor Asia Pte Ltd
02.2011 - Current
- Responsible for providing technical support services for Servers, desktop PCs, notebooks, printers, network, telephone, tool installation, office/manufacturing software applications and all other IT devices and systems.
- Manage and monitor all installed systems and infrastructure.
- Install, configure, test and maintain operating systems, application software and system management tools.
- Proactively ensure the highest levels of systems and infrastructure availability.
- Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes.
- Maintain security, backup, and redundancy strategies.
- Participate in the design of information and operational support systems.
- Liaise with vendors and other IT personnel for problem resolution.
- Embrace team participation and meet/exceed clearly defined SLA levels.
- Meet timelines according to priorities /Escalations.
- Create Knowledge based documents for future Support.
- Support uptime targets, warranted by Security Operations, by properly classifying workstations by Managed Level, PC Type, Windows patch level, and up-to-date anti-virus system.
- Provide high-level customer service Support.
- Contributed towards continuous improvement initiatives aimed at streamlining internal processes and enhancing overall service delivery quality.
- Designed high availability strategies to minimize downtime during critical systems outages or disasters recovery scenarios.
- Coordinated with stakeholders throughout all stages of the project lifecycle from inception to completion.
- Conducted end-user reviews for modified and new systems.
- Evaluated new tools and technologies for possible integration into existing infrastructure environments.
- Optimized networked software and operating systems by applying updates and patches.
- Improved system performance by identifying and resolving technical issues in a timely manner.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Analyzed system requirements, developing tailored solutions that met or exceeded client expectations.
- Conducted regular system audits to ensure compliance with industry best practices and regulatory requirements.
- Completed software updates and assessed security patches for optimized computer use.
- Implemented networking and server changes to meet client budgets and needs.
- Maintained up-to-date knowledge of emerging technologies, incorporating innovative solutions into existing systems when appropriate.
- Optimized server efficiency through virtualization techniques and capacity planning.
- Enhanced team collaboration by introducing agile project management tools and practices.
- Reduced operational costs by automating repetitive tasks using scripting languages such as PowerShell or Python.
- Enhanced network security by implementing encryption measures and conducting regular vulnerability assessments.
- Reduced system downtime significantly with proactive maintenance and rapid response to issues.
- Developed comprehensive documentation for system configurations and procedures, boosting efficiency in troubleshooting.
- Trained team members on new technologies and best practices, elevating overall skill set of department.
- Led cross-functional teams for major system upgrades, ensuring minimal disruption to operations.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
Equipment Maintenance Engineer
United Test & Assembly Centre (UTAC)
09.2006 - 01.2011
- Provide manufacturing and engineering support on Semiconductor test equipment’s, to repair /Preventive maintenance.
- Fix SLA equipment operational issues to meet up production output and quality.
- Work with Customer and Focus Engineers on in-depth engineering analysis and evaluation of low yields issues.
- Utilized advanced diagnostic tools and software to monitor equipment performance, identifying potential issues before they escalated into costly repairs.
- Prepare/generate daily downtime reports for test equipment and performance OEE index.
- Support engineer to evaluate quality setups, maintain and calibrate test system for operation to meet customer needs, equipment specifications.
- Organize, maintain and safe-keep equipment, spare parts and consumables.
- Lead and ensure good housekeeping, plant work discipline, ESD and safety awareness always.
- Assisted in the selection of replacement parts and vendors, ensuring high-quality components at competitive prices.
- Trained junior engineers in proper equipment maintenance procedures, fostering a culture of knowledge-sharing and continuous learning among team members.
- Reduced downtime by troubleshooting and repairing complex machinery issues swiftly and efficiently.
- Conducted regular safety audits on equipment, identifying potential hazards and implementing corrective measures to maintain a safe working environment.
- Drafted assemblies, models, and other technical drawings.
- Planned projects from beginning to end, focusing on timelines, budgets and mechanical feasibility.
Field Service Engineer
Airtel Broadband (Bharti Infotel Ltd)
01.2004 - 09.2006
- Configuring ADSL Broadband PPPOA, PPPOE, IPOA, & BRIDGRE, MAPS & ATMPVC.
- Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
- Reduced repeat service calls, meticulously identifying root causes of complex issues and implementing long-term solutions.
- Scheduled service calls according to customer location and urgency of need.
- Configuring VPN connection in ADSL Routers with using Static IP’s (ATM, PPP).
- Configuring Wireless Access point, Wireless LAN card & ADSL Routers.
- Remote access Installation and Configuration in Windows.
- Achieved high levels of customer satisfaction, resolving issues on first visit and exceeding service delivery expectations.
- Worked with diverse types of weather and ground conditions.
Associate Service Engineer
Milkyway Mobile Services
12.2000 - 12.2003
- Mobile phone Service, Analog and smart phones
- Drafted failure analysis reports and prepared quotations for repair.
- Resolved customer complaints in prompt, polite and professional approach.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Fault Identifying & Troubleshooting with using Multi meter & Oscilloscope.
- Soldering of PCBs, Connectors & cables.
- Replacing IC chip and Other Components
Education
High School Diploma -
Valivalam Desikar Polytechnic
Tamilnadu 01.1997 - 01.2000
Some College (No Degree) -
Avaice Computers
Nagapattinam, Tamilnadu 07.2000 - 01.2001
Skills
Windows-Client
Windows-Server
VM-ware
RH LINUX
UNIX
Sentinel-One
DLP
Citrix
INFOBLOX
CISCO devices
Tool VPN setup
Technical analysis
Technical support
Cloud services
Additional Information
Honest, Sincere and Dedicated to what I do., Willingness to help others., Good team player., Remain cool and handle stressful situations with ease.
Certification
Cisco Certified Network Associate (CCNA) 640 – 801
Timeline
Lead Systems Engineer
Micron Semiconductor Asia Pte Ltd
02.2011 - Current
Equipment Maintenance Engineer
United Test & Assembly Centre (UTAC)
09.2006 - 01.2011
Cisco Certified Network Associate (CCNA) 640 – 801
02-2006
Field Service Engineer
Airtel Broadband (Bharti Infotel Ltd)
01.2004 - 09.2006
Associate Service Engineer
Milkyway Mobile Services
12.2000 - 12.2003
Some College (No Degree) -
Avaice Computers
07.2000 - 01.2001
High School Diploma -
Valivalam Desikar Polytechnic
01.1997 - 01.2000
Languages
English
Advanced (C1)
Tamil
Bilingual or Proficient (C2)
Training Courses Attended
- Catalyst BB/RF Tester Training @ Teradyne Singapore
- HP93K & HPPS –RF maintenance Training @ Verigy Singapore
- Teradyne Tiger Maintenance Training
- Teradyne Uflex & Iflex Maintenance Training
- Fire Fighting & Hazmat Course @ Sembcorp, Singapore
Wife Name
M.Bauya Anand
Passport Expiry
07/16/24
Personal Information
- Passport Number: Z2366349
- Date of Birth: 12/05/80
- Nationality: Indian
- Marital Status: Married
Cooking, travelling
Cooking -> Cook south Indian styles, like Briyani/ Fish curry / Chicken curry
Travelling -> so far visited countries, Singapore /Malaysia / Thailand /Indonesia /Philippines
Technical Professional Qualification
Diploma in Electrical & Electronics Engineering, Valivalam Desikar Polytechnic, Nagapattinam, 1997-2000, First Class, 78%, Diploma in Hardware & Networking, Avaice computers, Chennai, 07/2000-01/2001, First Class, 70%, Cisco Certified Network Associate (CCNA), 640 – 801, 02/2006, CSCO10927716, 88.1%
Training Courses Attended
- Catalyst BB/RF Tester Training @ Teradyne Singapore
- HP93K & HPPS –RF maintenance Training @ Verigy Singapore
- Teradyne Tiger Maintenance Training
- Teradyne Uflex & Iflex Maintenance Training
- Fire Fighting & Hazmat Course @ Sembcorp, Singapore
Wife Name
M.Bauya Anand
Passport Expiry
07/16/24
Personal Information
- Passport Number: Z2366349
- Date of Birth: 12/05/80
- Nationality: Indian
- Marital Status: Married
Cooking, travelling
Cooking -> Cook south Indian styles, like Briyani/ Fish curry / Chicken curry
Travelling -> so far visited countries, Singapore /Malaysia / Thailand /Indonesia /Philippines