Manisha Sree A/P N. Ravichandran
Penang
Summary
I aim to utilize my superior interpersonal and communication skills to effectively resolve customer issues while promoting a positive rapport between customers and the company.
Overview
10
10
years of professional experience
Work History
Branch Manager
Hannan Medispa Georgetown / Relau
11.2024 - 02.2025
- Oversee the daily operations and success of a Hannan Medispa branch
- This includes managing staff, consulting with clients, delivering treatments, achieving sales goals, and implementing marketing strategies
- Ensure high hygiene standards and client satisfaction while following Hannan Medispa's focus on natural beauty treatments such as facials, acne care, pigmentation therapy, and slimming services
- Hire, train, and lead a team of therapists, including estheticians and laser technicians, to provide excellent treatments and reach sales targets
- Conduct performance reviews and offer continuous coaching and development
- Organize staff schedules to enhance efficiency and meet client needs
Beauty Consultant
Hannan Medispa Georgetown / Relau
09.2024 - 11.2024
- Provide personalized skincare advice, suggesting beauty treatments that fit each person's needs, while boosting sales of products and services and ensuring excellent customer service in a medical spa setting
- Perform detailed skin assessments with specialized equipment to pinpoint issues such as wrinkles, pigmentation, acne, and skin type
- Talk with clients about their goals and create personalized treatment plans that may include facials, laser treatments, injectables, and other services available at Hannan Medispa
- Clearly explain the treatment choices, expected outcomes, and costs involved
Passenger Service Associate
SATS (GTRSG) Changi Airport, Singapore
06.2022 - 08.2022
- Ensure that passengers receive outstanding customer service throughout the various stages of their journey, including departures, arrivals, check-in, boarding gates, transfer desks, and special handling
- Adhere to Standard Operating Procedures (SOP) in processing passengers, particularly concerning travel, immigration, and safety regulations
Product Operator
Modus Link Sdn Bhd, Penang
07.2019 - 02.2020
- The responsibilities of an operator include overseeing the production process, inspecting the final product prior to packaging, and managing the packing operations
Trainee in Reception/ customer service
Hospital Lam Wah Ee, Penang
11.2016 - 01.2017
- Engage the patient in a discussion to evaluate the services offered by the hospital
- Solicit their opinions on the hospital's fees, the duration of the wait to see a doctor, and their experiences with nursing care and the friendliness of the hospital personnel
- Furthermore, facilitate the patient's registration with the relevant clinics
Sales Promoter (Part Timer)
Bread King, Penang
12.2015 - 02.2016
- Upon the arrival of customers, extend a warm greeting and facilitate payment transactions using cash, credit cards, vouchers, or automatic debits
- Ensure the issuance of receipts, refunds, credits, or change as required
- At the beginning of each shift, count the cash in the drawers to confirm accuracy and ensure adequate change is available
- Keep the checkout areas clean and orderly, address any customer complaints, answer questions, and provide relevant procedural information
- Furthermore, compute the total payments received during a designated timeframe and reconcile this with the overall sales figures
Customer Service Representative (Part timer)
Hospital Lam Wah Ee, Penang
01.2015 - 03.2015
- Engage the patient in a discussion to evaluate the services received during their hospital stay
- Solicit their opinions on the costs incurred, inquire about the waiting period for a consultation with the doctor, and assess their perceptions of the nursing care they received, along with the friendliness of the hospital staff
Education
Irish Diploma - Airport Ground Staff and Cabin Crew
Inter Excel Tourism Academy
01.2017
High school education -
Sekolah Menengah Kebangsaan Georgetown
01.2014
Skills
- I have developed proficient interpersonal communication skills, effective time management capabilities, a strong eagerness to learn, and exceptional customer service expertise from my prior role, enabling me to manage problems with professionalism
Extra-Curricular Activities
Involved in 'Kem Bina Insan 2012' organized by SMK Georgetown Involved in 'Program Senamrobik Serentak 2012' organized by SMK Georgetown
Personal Information
- Age: 27
- Place of Birth: Penang
- Ethnicity: Indian
- Date of Birth: 04/18/97
- Gender: Female
- Nationality: Malaysian
- Marital Status: Single
Awards
- I AM Model Search Malaysia 2023 - Grand Winner
- I AM Model Search International 2024
- Supermodel Search Malaysia 2024
- Face of Malaysia 2024 - Most Personality Award
- Participated in dancing competition, represented for Penang state and won RM 3000 organized by 'Digi Live Sekolahku Berbakat'
- Certified as basic first aider in ST John Ambulance Malaysia 2012
- Participated in long distance running (4×100, 4×400, 800, 1500, 5000 and 6 km)
- Represented in Majlis Sukan Sekolah- Sekolah Pulau Pinang (MSSPP)
- Participated in Kejohanan Merentas Desa 2008 (Bronze Medal)
- Participated in MSSPP Peringkat Zon Jelutong 2009 (4×100, 4×200, 2 Gold Medals)
- Participated in Kejohanan Merentas Desa, SMK Georgetown 2010 (Silver Medal)
- Participated in Long Jump organized by SMK Georgetown Kejohanan Olahraga 2010 (Silver Medal)
- Participated in High Jump organized by SMK Georgetown Kejohanan Olahraga 2010 (Silver Medal)
- Participated in 4×100 meters organized by SMK Georgetown Kejohanan Olahraga 2011 (Gold Medal)
- Participated in 1500 meters organized by SMK Georgetown Kejohanan Olahraga 2011 (Bronze Medal)
- Participated in 800 meters organized by SMK Georgetown Kejohanan Olahraga 2011 (Gold Medal)
- Participated in 4×400 meters organized by SMK Georgetown Kejohanan Olahraga 2011 (Gold Medal)
- Participated in High jump organized by SMK Georgetown Kejohanan Olahraga 2011 (Silver Medal)
- Participated in Kejohanan Merentas Desa SMK Ger Georgetown 2011 (Silver Medal)
- Participated in 4×400 meter organized by SMK Georgetown Kejohanan Olahraga 2013 (Gold Medal)
- Participated in 4×100 meter organized by SMK Georgetown Kejohanan Olahraga 2013 (Gold Medal)
- Participated in Kejohanan Merentas Desa SMK Ger Georgetown 2014 (Gold Medal)
- Participated in 800 meter organized by SMK Georgetown Kejohanan Olahraga 2014 (Gold Medal)
- Participated in 4×100 meter organized by SMK Georgetown Kejohanan Olahraga 2014 (Gold Medal)
- Participated in 4×400 meter organized by SMK Georgetown Kejohanan Olahraga 2014 (Gold Medal)
- Participated in 1500 meter organized by SMK Georgetown Kejohanan Olahraga 2014 (Silver Medal)
- Participated in Larian Perpaduan 6 km Distance 2014 (Bronze Medal - 23)
- Participated in 4×100 meter organized by SMK (P) ST George's Sukan Tahunan Ke - 60 2014 (Bronze Medal)
- Participated in MSSPP 4×100 meter (Bronze Medal)
- Participated in 4×400 meters organized by Union School 2014 (Silver Medal)
- Participated in Larian Serentak / Murid / Sukan / Malaysia 2011
- Participated in Kejohanan Merentas Desa Peringkat Negeri 2014
Timeline
Branch Manager
Hannan Medispa Georgetown / Relau
11.2024 - 02.2025
Beauty Consultant
Hannan Medispa Georgetown / Relau
09.2024 - 11.2024
Passenger Service Associate
SATS (GTRSG) Changi Airport, Singapore
06.2022 - 08.2022
Product Operator
Modus Link Sdn Bhd, Penang
07.2019 - 02.2020
Trainee in Reception/ customer service
Hospital Lam Wah Ee, Penang
11.2016 - 01.2017
Sales Promoter (Part Timer)
Bread King, Penang
12.2015 - 02.2016
Customer Service Representative (Part timer)
Hospital Lam Wah Ee, Penang
01.2015 - 03.2015
High school education -
Sekolah Menengah Kebangsaan Georgetown
Irish Diploma - Airport Ground Staff and Cabin Crew
Inter Excel Tourism Academy
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