Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Manisha Munwani

Summary

Dynamic professional with a proven track record in Fraud and Compliance operations. Experienced in detection, prevention, and mitigation of fraud risks and losses across the company's global operations. I worked with multiple teams and stakeholders to implement fraud prevention strategies, policies, and procedures, and to monitor and report on fraud trends and patterns. I also supported the resolution of fraud-related issues and disputes, and ensured compliance with relevant laws and regulations., I excel in driving efficiency and delivering results. I thrive in fast-paced environments and enjoy collaborating with cross-functional teams to achieve strategic objectives. Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues.

Overview

7
7
years of professional experience
1
1
Certification

Work History

FRAUD OPERATIONS SPECIALIST

Twilio
05.2021 - 03.2024
  • Enhanced operational efficiency by streamlining escalations process, reducing response time and increasing productivity.
  • Led cross-functional collaboration to ensure 95% of cases resolved within SLA, driving Escalations excellence.
  • Implemented proactive measures based on data analysis, resulting in improved efficiency and customer satisfaction, and decreased fraudulent losses.
  • Collaborated with a diverse 24/7 team to successfully manage on-call shifts, rotational weekends, and after-hours work, maintaining high levels of productivity and meeting all deadlines


COMPLIANCE SPECIALIST

Twilio
05.2021 - 10.2023
  • Reviewed onboarding of high-risk accounts to prevent any inappropriate content or users and prohibited activities on the platform.
  • Verified KYC information and documentation, facilitating the seamless onboarding of customers onto Twilio’s Sendgrid product.
  • Provided training to internal stakeholders in accordance to established policies and guidelines.
  • Collaborated with cross-functional teams to develop and implement new processes, resulting in a decrease in project completion time

COMPLIANCE OFFICER - AML/CFT (Name screening)

RHB
04.2020 - 04.2021
  • Optimized compliance processes, achieving 100% accuracy in screenings and enhancing fraud detection while ensuring timely compliance.
  • Managed disposition of high-risk name screening escalations, including conducting name searches and escalating true matches to relevant Business Units, RMs, and supervisors. Additionally, provided training and assistance to new team members, and conducted further investigations when necessary by engaging relevant stakeholders for proper closure.

COMPLIANCE OFFICER - AML/CFT (CDD & EDD)

RHB
04.2019 - 04.2020
  • Manage and update EDD investigation records and recommendations provided to the business, ensuring compliance with CDD/EDD procedures.
  • Assist teams in the investigative process, ensuring receipt and imaging of all required documentation for account opening, while also conducting data integrity reviews and multitasking on various reviews concurrently. Additionally, document and maintain records for conducted reviews and participate in general compliance activities and assigned projects as needed.

BANK OFFICER

CITIBANK
02.2018 - 02.2019
  • Pre-Processing: Maker for data entry, Check Pre-Processing, Warehousing and filing, Dispatch check to various banks
  • Account Opening: Receiving original documents dispatched from branches, Validate the number of documents received against lodgment, Validate the accuracy of the documents received, MA checking - given only enquiry to support their BAU responsibilities on SAO re-scanning, Warehousing and review of account opening documentations which does not require input maker functions
  • Account Maintenance: Assisting account holders in change of their personal information, Pre-screen and validate the information received
  • Post Processing: MIS (Daily compilation of data and analyze for monthly and quarterly.), Monthly Audit for MA Checking performed, Assist in weekly update through a huddle (meeting).

BANK EXECUTIVE

DBS Bank
08.2017 - 01.2018
  • Maintain a database to track and monitor the movement of security documents, ensuring compliance with specified service standards.
  • Perform imaging and indexing of documents, as well as filing and archiving of security documents, source reports, and media.
  • Promptly process all requests while ensuring accuracy, and promptly notify the Team Manager/Supervisor of any discrepancies or deviations. Additionally, handle ad hoc tasks or projects assigned by the supervisor.

Education

Bachelor in Business Management -

SIM - RMIT
08.2018

Diploma In Industrial and Operations Management -

Republic Polytechnic
04.2015

Skills

  • Microsoft
  • SQL
  • Refinitiv - World Check
  • SIFT
  • Zendesk
  • JIRA
  • E-hawk
  • Escalation Review
  • Stakeholder Collaboration
  • Effective Communication and Comprehension

Certification

Advanced Certificate in Regulatory Compliance (Advisory)

Languages

English (spoken and written)
Hindi (spoken and written)

Timeline

FRAUD OPERATIONS SPECIALIST

Twilio
05.2021 - 03.2024

COMPLIANCE SPECIALIST

Twilio
05.2021 - 10.2023

COMPLIANCE OFFICER - AML/CFT (Name screening)

RHB
04.2020 - 04.2021

COMPLIANCE OFFICER - AML/CFT (CDD & EDD)

RHB
04.2019 - 04.2020

BANK OFFICER

CITIBANK
02.2018 - 02.2019

BANK EXECUTIVE

DBS Bank
08.2017 - 01.2018

Bachelor in Business Management -

SIM - RMIT

Diploma In Industrial and Operations Management -

Republic Polytechnic

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Manisha Munwani