Manisha Dolly D/O Sanmugamany
Summary
Adept at queue management and enhancing customer engagement, I improved communication and working with guests at Resorts World Sentosa. My expertise in crowd control and emotional intelligence, worked well together for resolving ticketing issues swiftly, ensured a secure and welcoming environment. Demonstrated teamwork and professionalism across roles, always prioritizing guest experience.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Ticket Scanner and Ushering
Resorts World Sentosa
06.2023 - 11.2023
- Scan tickets
- Ushering
.
Check Tickets and Ushering
F1 Grand Prix
09.2022 - 10.2022
- Ushering
- Check tickets
- Team work.
Education
Nitec Fresh Graduate - Nitec in Travel And Tourism
ITE College West
Singapore 11-2023
GCE N Level Cert -
Woodlands Secondary School
Woodlands Singapore 10-2021
Skills
- Queue management
- Listening Skills
- Customer Engagement
- Team building
- Crowd Control
- Professionalism
- Polite
- Emotional Intelligence
- Communication
Hobby - Baking
Bake during festive seasons for my family and friends and hope to continue baking as a side business with my siblings
Languages
English
Intermediate (B1)
Tamil
Intermediate (B1)
Malay
Elementary (A2)
Certification
Entertaining Events Management - Certificate of completion 9th Nov-13th Nov 2020
FORUMLA 1 SINGAPORE AIRLINES GRAND PRIX - Certificate of completion 30th Sept-2nd Oct 2022
Young Engineer Award Singapore Polytechnic - Certificate of completion
National Youth Achievement Award (NYAA) Silver Level - Dec 2020
Timeline
Ticket Scanner and Ushering
Resorts World Sentosa
06.2023 - 11.2023
Check Tickets and Ushering
F1 Grand Prix
09.2022 - 10.2022
Entertaining Events Management - Certificate of completion 9th Nov-13th Nov 2020
FORUMLA 1 SINGAPORE AIRLINES GRAND PRIX - Certificate of completion 30th Sept-2nd Oct 2022
Young Engineer Award Singapore Polytechnic - Certificate of completion
National Youth Achievement Award (NYAA) Silver Level - Dec 2020
Nitec Fresh Graduate - Nitec in Travel And Tourism
ITE College West
GCE N Level Cert -
Woodlands Secondary School
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