Manimozhi Sekar
Dubai
Summary
With Total 5 years of working experience in IT Industry as support engineer. Young Energetic and Positive person who looks eager to open any opportunity to lead up my career goals and gain new experiences.
Overview
5
5
years of professional experience
Work History
Support Engineer
HCL Technologies
01.2014 - 01.2019
- Company Overview: MERCK
- Joined as a GET and worked in different teams across MERCK and promoted as Associate consultant with total experience around 5 years
- Handling Bridge calls for Escalated and SLA crossed requests, by which handling different teams across different time zones to align everyone on the same page
- Experience in P to P process, understanding workflow in procurement ARIBA
- Experience in social media, analytical tools and online research
- Responsible for Level 1 & Level 2 application support based on SOP
- Worked on Application support based on SAP, SQL and web based applications
- Worked on multiple ticketing tools like Jira, BMC Remedy and Service now to handle client requests and escalations
- Responsible as application support contact for SAP based applications like ARIBA, Success Factor
- Exceptional with MS Office Tools and Problem solving techniques
- Worked in Change Management, Problem Management, Audit Management and Crisis Management
- Handling Meetings for SLA breached issues and highly sensitive cases, preparing MOMs, documentations for high level cases
- Maintaining documentation for each management process and preparing PPTs and SOPs
- Co-Ordinator for PMO activities across different teams to drive and maintain work life balance for the employees
- Good in Handling Client, Presenting presentations for weekly meetings
- Good at multi-tasking with excellent time management
- MERCK
Education
Bachelor of Computer Science -
MADRAS UNIVERSITY
01.2014
Skills
- Project Management
- L1 & L2 Application Support
- Ticketing Management
- Triage & Response Team Management
- MS Office
- Procurement
- PLSQL
- Effective Communication
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Additional Information
Total IT Experience: 5 years
Last Salary: 50000 INR (2500 SGD)
Expected : 3500 SGD
Reason for new job : For new learnings and up scaling.
Immediate Available for Joining
Timeline
Support Engineer
HCL Technologies
01.2014 - 01.2019
Bachelor of Computer Science -
MADRAS UNIVERSITY