Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Key Verticals
Timeline
Generic
Manfred Goh

Manfred Goh

Singapore

Summary

Experienced B2B Sales professional with 20+ years in Telecommunications and SaaS. Proven track record in business development and account management. Skilled in team leadership, cost-saving solutions, strategic planning, project management, and client engagement. Committed to achieving sales objectives and organizational growth through collaborative, customer-centric efforts.

Overview

18
18
years of professional experience

Work History

DEPUTY DIRECTOR

M1
04.2024 - 03.2025
  • Determined agenda, developed plans and oversaw implementation of sales and updates.
  • Modernized Sales Operations with strategic process improvements.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Developed thought leadership around specific topics and emerging practice areas in support of budget, financial and operational goals.
  • Directed technological improvements & business bottlenecks. Devised and presented business plans and forecasts to board of directors.

ASST VICE PRESIDENT

Infosys Compaz
06.2023 - 03.2024
  • Attended weekly meetings and special sessions of Leadership and Executive Leadership Teams and contributed to major administrative initiatives, policies and decisions.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

CLIENT DIRECTOR

HCLTech
07.2021 - 03.2023
  • Spearheaded innovative approaches to resource allocation and strategic planning.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Managed client development roadmap to monitor their satisfaction and introduce solutions where relevant to increase client product diversity
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

HEAD OF SALES (APAC)

FNT Solutions
02.2016 - 02.2020
  • Hired by CEO/Founder to setup an office in Singapore; Grow, Hire, Train, and Lead a high impact team responsible for sales, sales operations, and marketing
  • Oversee and Develop the company's go-to-market strategy in SG & APAC countries for each use-case
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Developed and enforced policies and procedures for compliance with company policies.

Account Director (Telco & SG Govt)

ZTE
01.2015 - 02.2016
  • Cultivated interpersonal skills by building positive relationships with others.
  • Provided professional services and support in a dynamic work environment.
  • Collaborate with internal cross-functional team the organization to achieve business objectives and goals (SG & Shenzhen)
  • Responsible for the expansion and retention of the business with growth strategies


COUNTRY MANAGER (S.E.A)

Reichle De-Massari AG
05.2014 - 12.2014
  • Secured consistent stock supply by providing accurate sales forecasts and managing shipments appropriately.
  • QPP (Qualified Partner Program) training for distributors, installers, consultant.
  • Gathered information on competitor activities and market trends to enhance strategic decision-making.
  • Expanded client base 100% by setting up in-person meetings in SG, MY, Indo.
  • Won Projects (SportsHub, South Beach Projects & IHIS)

REGIONAL SALES MANAGER (MEDIA/GAMING)

Tata Communications
05.2013 - 05.2014
  • Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
  • Solid understanding of the competitive environment and the ability to leverage Tata's product offerings to close new sales
  • Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
  • Managed team of 5 regional sales representatives and consistently achieved high sales targets.

GLOBAL ACCOUNT MANAGER(PUBLIC SECTORS)

Singapore Telecommunications Ltd
11.2010 - 05.2013
  • Leading tenders/RFPs/RFQs/RFIs
  • Providing one-stop ICT experience to GOVT regarding all SingTel services
  • Foster and build good customer relationship at all levels for revenue growth and customer retention
  • Working closely with Solution Manager specialists to propose relevant and cost effective ICT solutions for corporate customers, covering local international services
  • Understand and identify corporate customers' ICT needs through account planning and profiling
  • Ensuring that all customers' pre-sales post-sales enquiries and works orders, commercial documents, dealings with customers are promptly attended to, documented and kept
  • Proven Sales of more than $50M+ (Major wins: ICT, National Security circuits etc); achieving more than 200%
  • Won Projects (G-Cloud, SOE, Cubicon 2, LATM Migration, CCTV islandwide & more)
  • Won Master Service Agreement for Diginet, Dark Fiber, Phonenet
  • Bi-Election, President Election, General Election, Fiber Rollout for offshore Projects

ACCOUNT MANAGER

StarHub
12.2006 - 10.2010
  • Marketing the full range of StarHub Solutions Services (E.g. Global Managed Voice Data Services, Internet, Ethernet, ISDN, DLC, DSL, Server Co-location, Data Centre facilities, IDD, Conferencing Services, IPLC, IPVPN, MPLS, Mobile Data, Cable TV Services) to the Corporate Market
  • Understand and identify customer's ICT needs through account profiling and planning
  • Proactively deliver solution offerings to potential customers
  • Meet and exceed assigned sales targets
  • Manage regional local project plans for the implementation of new services.
  • Manage regional local vendors that provide us with data on implementation and operations services.
  • Foster and build good customer relationship at all levels for revenue growth and customer retention
  • Work with internal teams to develop innovative solutions to address changing markets
  • Rollout of Starhub Network Infrastructure to uncovered sites, Improving Mobile Network Coverage with internal external by installing base stations
  • Proposal business solution to customer's needs, business development engagements and creating solution-based value proposition, developing new business models and generating awareness and communication to customers
  • Liaise with internal external parties like customers, vendors (i.e. System Integrators, application service providers, equipment providers, etc) partners and channels/resellers to develop/market/sell ICT services (i.e. Firewall, Load Balancer, PeopleSoft Solution, etc)
  • Key Accounts - Offshore Marine, Oil & Gas, Education and Enterprise
  • Achieved 150% yearly
  • Penetrate to Keppel Group by installing Starhub Fibre into Keppel Shipyards; switching their mobile lines from other providers to SH
  • Penetrate to competitors market; switching competitors to Starhub services
  • Working with Oracle for their PeopleSoft Enterprise Campus Solution to Education sectors
  • Partnership with Vendors (i.e. Oracle, Hexaware, MessageLab, etc) to provide 'Hosted Services', provide a one stop service for customers.
  • Awarded StarClub & Top Sales

Education

Bachelor of Science - Business And Management Studies

University of Bradford
01.2013

Skills

  • Strategic planning
  • Innovation management
  • Contract negotiation
  • Business development & goals
  • Individual accountability

Accomplishments

  • Supervised team of 20 staff members.

Key Verticals

  • Public Sectors
  • Telcos

Timeline

DEPUTY DIRECTOR

M1
04.2024 - 03.2025

ASST VICE PRESIDENT

Infosys Compaz
06.2023 - 03.2024

CLIENT DIRECTOR

HCLTech
07.2021 - 03.2023

HEAD OF SALES (APAC)

FNT Solutions
02.2016 - 02.2020

Account Director (Telco & SG Govt)

ZTE
01.2015 - 02.2016

COUNTRY MANAGER (S.E.A)

Reichle De-Massari AG
05.2014 - 12.2014

REGIONAL SALES MANAGER (MEDIA/GAMING)

Tata Communications
05.2013 - 05.2014

GLOBAL ACCOUNT MANAGER(PUBLIC SECTORS)

Singapore Telecommunications Ltd
11.2010 - 05.2013

ACCOUNT MANAGER

StarHub
12.2006 - 10.2010

Bachelor of Science - Business And Management Studies

University of Bradford

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Manfred Goh