MANDY WOON XIAO YING
Summary
I have over 10 years of experience in sales, which has honed my ability to effectively engage with customers, meet targets, and drive revenue growth. Alongside my sales expertise, I also have the skills to manage store operations and oversee staff. If needed, I can implement efficient workflows, ensure smooth daily operations, and motivate teams to achieve performance goals. Additionally, I can contribute promotional ideas to attract customers and enhance sales, drawing from my deep understanding of both the market and customer needs. I am confident in my ability to adapt and contribute to any aspect of the business.
Overview
12
12
years of professional experience
Work History
Area Manager
Operations Department
SOMERSER, CHINATOWN, AMK, PLAZA SING
09.2016 - Current
- Led a team to consistently achieve and exceed monthly targets while fostering a positive and productive work environment.
- Conducted competitor price surveys, analyzed data, and proposed new promotional strategies to management.
- Assisted in identifying potential locations for new outlets and store expansions.
- Performed monthly stock audits, ensuring accurate inventory levels in alignment with the system.
- Regularly brainstormed and proposed innovative promotional ideas to management to drive sales.
- Managed monthly stock orders from the warehouse, ensuring sufficient stock availability.
- Provided hands-on support in retail stores during staffing shortages, assisting customers and ensuring smooth operations.
- Coordinated stock arrangements and displays for new store openings and closures.
- Ensured seamless store operations by arranging staff coverage during absences or emergencies.
SLIMMING CONSULTANT
LONDON WEIGH MANAGEMENT
PENANG, IPOH
01.2013 - 07.2016
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
Education
High School Diploma -
SMJK SHING CHUNG
MALAYSIA12-2007
Skills
- Staff management
- Problem-solving
- Operations management
- Team leadership & development
- Team development
- Integrity and honesty
- Goals and performance
- Staff training
- Time management
- Staff scheduling
- Sales expertise
- Employee management
- Brainstorming ideas
- Sales minded
- Customer service
- Leadership skills
Languages
English
Upper intermediate (B2)
Chinese (Cantonese)
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Malay
Beginner (A1)
Timeline
Area Manager
Operations Department
09.2016 - Current
SLIMMING CONSULTANT
LONDON WEIGH MANAGEMENT
01.2013 - 07.2016
High School Diploma -
SMJK SHING CHUNG