MANDY WOON XIAO YING
Summary
I have over 10 years of experience in sales, which has honed my ability to effectively engage with customers, meet targets, and drive revenue growth. Alongside my sales expertise, I also have the skills to manage store operations and oversee staff. If needed, I can implement efficient workflows, ensure smooth daily operations, and motivate teams to achieve performance goals. Additionally, I can contribute promotional ideas to attract customers and enhance sales, drawing from my deep understanding of both the market and customer needs. I am confident in my ability to adapt and contribute to any aspect of the business.
Overview
12
12
years of professional experience
Work History
Area Manager
Operations Department
09.2016 - Current
- Led a team to consistently achieve and exceed monthly targets while fostering a positive and productive work environment.
- Conducted competitor price surveys, analyzed data, and proposed new promotional strategies to management.
- Assisted in identifying potential locations for new outlets and store expansions.
- Performed monthly stock audits, ensuring accurate inventory levels in alignment with the system.
- Regularly brainstormed and proposed innovative promotional ideas to management to drive sales.
- Managed monthly stock orders from the warehouse, ensuring sufficient stock availability.
- Provided hands-on support in retail stores during staffing shortages, assisting customers and ensuring smooth operations.
- Coordinated stock arrangements and displays for new store openings and closures.
- Ensured seamless store operations by arranging staff coverage during absences or emergencies.
SLIMMING CONSULTANT
LONDON WEIGH MANAGEMENT
01.2013 - 07.2016
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
Education
High School Diploma -
SMJK SHING CHUNG
MALAYSIA12-2007
Skills
- Staff management
- Problem-solving
- Operations management
- Team leadership & development
- Team development
- Integrity and honesty
- Goals and performance
- Staff training
- Time management
- Staff scheduling
- Sales expertise
- Employee management
- Brainstorming ideas
- Sales minded
- Customer service
- Leadership skills
Languages
English
Upper intermediate (B2)
Chinese (Cantonese)
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Malay
Beginner (A1)
Timeline
Area Manager
Operations Department
09.2016 - Current
SLIMMING CONSULTANT
LONDON WEIGH MANAGEMENT
01.2013 - 07.2016
High School Diploma -
SMJK SHING CHUNG
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