Mandy Wong
Summary
Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
Dedicated admin with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Organized Administrator with over ten years of experience facilitating operational workflows. Promotes interdepartmental collaboration through solid teamwork. Demonstrated expertise in project and document management.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
National Electrical Traders
10.2015 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Processed invoices and DOs
- Managed invoicing and supplier payment processing operations on weekly / monthly basis.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Coached new employees on administrative procedures, company policies and performance standards.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Provided clerical support to company employees by copying, faxing.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Monitored office supplies by checking inventory and placing orders.
Front Desk Administrative Assistant
WYSC Connex / Hyunsin Electronics P/L
06.2014 - 09.2015
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained up-to-date knowledge of product and service changes.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Handle walk-ins customer for repair of product.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Handled office supply orders and inventorying.
- Aided colleagues, managers and customers through regular communication and assistance.
- Collected, sorted and distributed mail and prepared mail, messages and courier deliveries.
- Entered and maintained departmental records in company database.
Merchandising Assistant
Bringnew P/L
06.2012 - 05.2014
- Handle walk-ins customer for repair service/ enquiries.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Communicated with vendors to answer questions, order samples and resolve issues.
- Answered customer questions regarding store merchandise, department information and pricing.
Data Entry Clerk
BCS P/L
09.2011 - 04.2012
- Completed data entry tasks with accuracy and efficiency.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Scanned documents, sort cheque and saved in database to keep records of essential organizational information.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence.
Retail Sales Assistant
Kinder Fun Kids Ergonomic
01.2010 - 06.2011
- Greeted customers and helped with product questions, selections and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Balanced and organized cash register by handling cash, counting change.
Retail Assistant
Giordano
06.2008 - 12.2008
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Education
NITEC - Retail Management
ITE COLLEGE CENTRAL ( BISHAN )
12.2008
Skills
- Database and Client Management Systems
- Ease with Computers and Technology
- Multi-Line Telephone Systems
- Document Sorting
- Excel Spreadsheets
- Multitasking and Time Management
- Inventory System
- Billing and Invoicing
- Document and File Management
- Customer Inquiries
- Invoice Processing
- Database Administration
Languages
Chinese (Cantonese)
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Chinese (Mandarin)
Advanced (C1)
Timeline
Administrative Assistant
National Electrical Traders
10.2015 - Current
Front Desk Administrative Assistant
WYSC Connex / Hyunsin Electronics P/L
06.2014 - 09.2015
Merchandising Assistant
Bringnew P/L
06.2012 - 05.2014
Data Entry Clerk
BCS P/L
09.2011 - 04.2012
Retail Sales Assistant
Kinder Fun Kids Ergonomic
01.2010 - 06.2011
Retail Assistant
Giordano
06.2008 - 12.2008
NITEC - Retail Management
ITE COLLEGE CENTRAL ( BISHAN )
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