Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mandeep Singh

253 Hill Road, The Gardens

Summary

Attentive IT Professional with more than 10 years correcting and preventing system malfunctions to mitigate downtime. Versed in both on-site and remote support provisioning. Excels at rapidly and reliably identifying hardware or software weaknesses for remediation through quick and cost-effective means. IT professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

11
11
years of professional experience

Work History

CTO Associate Analyst

PepsiCo
08.2023 - Current
  • Deliver high standard of customer service to IT customers and vendors in a professional manner ensuring every contact fosters a positive image of the IT team whilst complying to and enforcing IT policies and procedures.
  • Lead 24*7 investigations of Critical Incidents implementing workarounds as appropriate to minimize business impact and ensuring resolution within SLA.
  • Project manager to manage projects with global IT teams and business stakeholders to define, develop and deliver effective solutions ensuring timely and successful completion in compliance to PM processes.
  • Manage Project tracking and status reporting to key stake holder within IT and Business team to deliver the completion of the project on time and to budget.
  • Manage Field Services tickets, prioritize incident and requests based on urgency and impact and allocate appropriately within the Field Services team or escalate to backline teams as required.
  • Track progress of Field Services tickets and resolve roadblocks to ensure courteous, timely, and effective resolution of end user issues and requests in line with SLAs and quality standards.
  • Maintain health of the infrastructure systems by keeping upgrades and patches current and by troubleshooting and resolving issues with the associated tools.
  • Manage and collaborate with third party suppliers where appropriate and ensure that their performance and provision of services and quality is in line with our expectations and enables us to meet or exceed service levels.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

IT Onsite Engineer

Pacific Technology Solutions
03.2023 - 08.2023
  • I am Based at Van Den Brinks to look after their poultry and processing plants and also other office locations.
  • My responsibilities are to provide Level1,2 and 3 support to the Business. Currently i am looking after 4 processing plants. 3 in Auckland and 1 in Christchurch.

IT Support Engineer

Hellers Ltd
12.2016 - 03.2023
  • Provide level 1 and lever 2 technical support of core business applications (Microsoft Dynamics Navision, Iceland, Live Gun System, escollate and POS system) for internal clients/users by phone calls and by using remote tools
  • Provide administration and level 2 and 3 support for IT infrastructure services and work with Christchurch IT on company projects
  • Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
  • Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
  • Construct, install, and test customized configurations based on various platforms and operating systems.
  • Collaborate with Technology team members to ensure efficient operation of organization's desktop computing environment.
  • Where required, administer and resolve issues with associated end-user workstation network software products.
  • Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems.
  • Ensure that desktop connections, i.e. network jacks are in proper working order.
  • Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports.
  • If necessary, liaise with third-party support and PC equipment vendors.
  • Perform related duties consistent with scope and intent of position.
  • Maintain Auckland server infrastructure for reliability and performance
  • Implement and support network devices such as routers and switches
  • Perform network maintenance and system upgrades/patches
  • Provide continuous improvement to Auckland IT operations and manufacturing systems
  • Manage and maintain SharePoint site for Auckland for document, tasks and workflow forms approval and processing
  • Manage and maintain plant security and surveillance system (Gallagher Cardax System and Mobotix, NxWitness)
  • Manage and maintain Heller's escollate data capture and feedback system
  • Manage and administer NAS storage devices
  • Manage and maintain production label printers (Toshiba EX4 and Intermec)
  • Complete backup routines of critical Auckland systems (SCADA, MEX, POS) and PCs 14.Manage and maintain scales configuration on all weigh stations 15 Manage and administer Shoretel Phone system
  • Contribute to improving Health and safety environment in work place
  • Build, manage and maintain desktop PCs and printers for Auckland Site
  • Provide Microsoft 365 Admin support (All Microsoft 365 Apps ) to all internal users.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Improved operations through consistent hard work and dedication.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

IT Technician

DHL Supply Chain NZ
01.2014 - 12.2016
  • Implement and maintain standards of providing support for Desktop applications
  • Acting as the first point of contact for all IT & technical queries
  • Configure and installation of servers in server racks according to customer requirement
  • Building servers according to customer requirement
  • Communicating with third party technical specialists
  • Maintaining wide range of computer hardware and software programs
  • Diagnose, analyze and resolve user Laptop, PC or handheld devices software and hardware issues
  • Recommend, purchase, configure and install laptops, PCs, handheld devices and computer related equipment
  • Maintain software and hardware inventory records
  • Train and coach users regarding effective use of computer software and hardware in windows, Macintosh and other computer desktop environments
  • Evaluating and implementing new Desktop PC software for user departments
  • Tracking software licenses and providing daily support for copiers, printers and fax machines
  • Working with vendors and other computer support to ensure smooth running of IT department and user computers
  • In-depth knowledge of all kind of HP Servers, Laptops, Desktops, Switches, Printers, 3PAR servers
  • Disk Wiping of HP Servers, Hp ProLiant Servers, Hp Blade Servers, 3Par Servers, SAN’s NAS’s
  • Responsible for customer service in HP Demo Program Division, duties included are answering customer queries, problem solving and providing detailed information on new products
  • Respond to assess needs of clients and refer them to appropriate services available
  • Support and serves as support to other operation of business.

IT Engineer

Visual Group Ltd
01.2013 - 08.2014
  • Onsite Repair of HP laptops, desktops, printers, Retail printing solution, HP servers
  • Onsite Desktop support to Countdowns
  • Countdown support includes :- Desktop support, providing printer support, re imaging Eftpos pinpads, re imaging RF guns, replacing faulty hardware with new hardware
  • Handling tickets logged by users for countdown
  • Keeping record of countdown assets
  • Project work like server upgrade, POS upgrade
  • Provided Kmarts support with retail printing solution
  • Based On site, Key Responsibilities:
  • On Site desktop support Tier 1 and Tier 2 Software and hardware Support to 550 users
  • Providing IT services to Auckland, wellington and Christchurch users remotely and phone based
  • HP Service manager- Incident logging tool
  • Providing day to day fault resolution, ensuring tickets has been resolved on time to meet SLA targets
  • Supporting windows XP, vista, windows 7, windows 8, Mac OS and iOS on enterprise level
  • IMACD (Install, Move, Add/Change, De-Installation) of user’s desktop, laptop, software etc
  • Managing and installing new Equipment’s in server room
  • Managing Active directory
  • Software Distribution and service Support (tools including SCCM)
  • End User Training on various applications in enterprise level
  • Printers Support and Deployment
  • Remote Support Services
  • SAP Support
  • Asset Management Validation and keeping record of all assets for NZ (By HP Cams and HP AVS tools)
  • Smart Devices (IPhone and Tablets)
  • Wi-Fi Support
  • Planned refresh for desktops, laptops and thin clients, printers, UPSs
  • PABX phone line support
  • Microsoft Lync Support to users
  • Supporting internal private network across site
  • Patching cables, network support.

Education

National Diploma in Computing (Level 5) -

New Zealand School of Education
New Lynn, AUK
09.2008

Bachelor of Science - Electronics And Computing

Guru Nanak Dev University
India
04.2006

Skills

  • Flexible and Adaptable
  • Self-motivated professional
  • Technical Support and Assistance
  • Computer Hardware Knowledge
  • Hardware and Software Repair
  • Microsoft Windows
  • Microsoft Servers
  • Office 365 Administrator
  • Onsite Support
  • Cisco Call Manager
  • Infrastructure Maintenance
  • Troubleshooting Network Issues
  • PC Support
  • Active Directory Software
  • Peripheral Equipment Repair
  • Hardware Asset Management
  • Service Desk Team Management
  • Remote Desktop Services
  • Data Connectivity
  • Assisting with Networks
  • Remote Technical Support
  • End-User Support
  • End-User Training

Timeline

CTO Associate Analyst

PepsiCo
08.2023 - Current

IT Onsite Engineer

Pacific Technology Solutions
03.2023 - 08.2023

IT Support Engineer

Hellers Ltd
12.2016 - 03.2023

IT Technician

DHL Supply Chain NZ
01.2014 - 12.2016

IT Engineer

Visual Group Ltd
01.2013 - 08.2014

National Diploma in Computing (Level 5) -

New Zealand School of Education

Bachelor of Science - Electronics And Computing

Guru Nanak Dev University

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Mandeep Singh