Summary
Overview
Work History
Education
Skills
Languages
Additional Details
Timeline
Generic
Malki Kumburugamuwa

Malki Kumburugamuwa

Summary

A dedicated and passenger-focused individual with excellent interpersonal skills and a friendly, approachable nature. Known for delivering top-tier customer service and staying calm under pressure, especially in emergency situations. Quick to adapt to new environments, and a confident problem solver. Highly motivated, hardworking, and passionate about building a successful career in the aviation industry.

Overview

2026
2026
years of professional experience

Work History

Assistant Brand Manager

Capital Maharaja group
09.2025 - Current
  • Develop and implement annual brand marketing plans with clear strategies.
  • Gather consumer, customer, and trade insights, and conduct market research to sharpen brand strategies.
  • Lead and manage new product development, and successful product launches.
  • Maintain strong relationships with key stakeholders, and address market shifts proactively.

Assistant Marketing Manager

Finez
01.2025 - 09.2025
  • Developed marketing strategies to enhance brand awareness and customer engagement.
  • Managed social media accounts to increase online presence and community interaction.
  • Lead and support team members, fostering collaboration and driving results through clear direction and mentorship.
  • Prepared monthly progress reports on marketing activities and results achieved.

Merchant operation and Tele sales

Dialog Axiata plc
11.2022 - 12.2023
  • Managed productive calls by maintaining calls and using a script to overcome objectives.
  • Resolved customer complaints in a timely manner to maintain positive relationships.
  • Maintained detailed records of interactions for future follow-up on denials.
  • Improved sales strategies based on data from clients and marketing surveys.

Marketing Executive

Colombo Conference plc
2018 - 2022
  • Planned and organized public relations and promotional events.
  • Conducted market research to identify consumer trends and preferences.
  • Developed marketing strategies based on corporate objectives and market trends.
  • Manage day-to-day support and troubleshooting.

Education

MBA - Business Administration And Management

Cardiff Metropolitan University
Sri Lanka
01-2025

BBA - Marketing Management

KAATSU International University
Colombo Sri Lanka
12-2023

Diploma - Human Resources Management

Lanka Professional Examination Center
01-2022

High School Diploma -

Lumbini College
Sri Lanka
01-2016

Skills

  • Customer service excellence is strong
  • Communication and interpersonal abilities
  • Problem solving, conflict resolution, and teamwork

and collaboration, adaptability to diverse

  • Environments and cultures, attention to detail, and safety awareness, multitasking in high pressure
  • Situations professional grooming and presentation
  • Time management and organizational skills
  • Marketing strategies and Brand loyalty initiatives

Languages

English
Advanced (C1)
C1
Sinhala
Native
Native
Hindi
Beginner
A1

Additional Details

Nationality: Sri Lankan

Date of birth: December 2, 1997

Age: 28

Gender : Female

Marital status: single

Timeline

Assistant Brand Manager

Capital Maharaja group
09.2025 - Current

Assistant Marketing Manager

Finez
01.2025 - 09.2025

Merchant operation and Tele sales

Dialog Axiata plc
11.2022 - 12.2023

Marketing Executive

Colombo Conference plc
2018 - 2022

MBA - Business Administration And Management

Cardiff Metropolitan University

BBA - Marketing Management

KAATSU International University

Diploma - Human Resources Management

Lanka Professional Examination Center

High School Diploma -

Lumbini College
Malki Kumburugamuwa