Malki Kumburugamuwa
Summary
A dedicated and passenger-focused individual with excellent interpersonal skills and a friendly, approachable nature. Known for delivering top-tier customer service and staying calm under pressure, especially in emergency situations. Quick to adapt to new environments, and a confident problem solver. Highly motivated, hardworking, and passionate about building a successful career in the aviation industry.
Overview
2026
2026
years of professional experience
Work History
Assistant Brand Manager
Capital Maharaja group
09.2025 - Current
- Develop and implement annual brand marketing plans with clear strategies.
- Gather consumer, customer, and trade insights, and conduct market research to sharpen brand strategies.
- Lead and manage new product development, and successful product launches.
- Maintain strong relationships with key stakeholders, and address market shifts proactively.
Assistant Marketing Manager
Finez
01.2025 - 09.2025
- Developed marketing strategies to enhance brand awareness and customer engagement.
- Managed social media accounts to increase online presence and community interaction.
- Lead and support team members, fostering collaboration and driving results through clear direction and mentorship.
- Prepared monthly progress reports on marketing activities and results achieved.
Merchant operation and Tele sales
Dialog Axiata plc
11.2022 - 12.2023
- Managed productive calls by maintaining calls and using a script to overcome objectives.
- Resolved customer complaints in a timely manner to maintain positive relationships.
- Maintained detailed records of interactions for future follow-up on denials.
- Improved sales strategies based on data from clients and marketing surveys.
Marketing Executive
Colombo Conference plc
2018 - 2022
- Planned and organized public relations and promotional events.
- Conducted market research to identify consumer trends and preferences.
- Developed marketing strategies based on corporate objectives and market trends.
- Manage day-to-day support and troubleshooting.
Education
MBA - Business Administration And Management
Cardiff Metropolitan University
Sri Lanka01-2025
BBA - Marketing Management
KAATSU International University
Colombo Sri Lanka12-2023
Diploma - Human Resources Management
Lanka Professional Examination Center
01-2022
High School Diploma -
Lumbini College
Sri Lanka01-2016
Skills
- Customer service excellence is strong
- Communication and interpersonal abilities
- Problem solving, conflict resolution, and teamwork
and collaboration, adaptability to diverse
- Environments and cultures, attention to detail, and safety awareness, multitasking in high pressure
- Situations professional grooming and presentation
- Time management and organizational skills
- Marketing strategies and Brand loyalty initiatives
Languages
English
Advanced (C1)
C1
Sinhala
Native
Native
Hindi
Beginner
A1
Additional Details
Nationality: Sri Lankan
Date of birth: December 2, 1997
Age: 28
Gender : Female
Marital status: single
Timeline
Assistant Brand Manager
Capital Maharaja group
09.2025 - Current
Assistant Marketing Manager
Finez
01.2025 - 09.2025
Merchant operation and Tele sales
Dialog Axiata plc
11.2022 - 12.2023
Marketing Executive
Colombo Conference plc
2018 - 2022
MBA - Business Administration And Management
Cardiff Metropolitan University
BBA - Marketing Management
KAATSU International University
Diploma - Human Resources Management
Lanka Professional Examination Center
High School Diploma -
Lumbini College