Summary
Work History
Education
Skills
Languages
Timeline
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MALIK FAIZAL MOHAMED KASSIM

Summary

Professional with experience in delivering exceptional guest service in fast-paced environment. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in providing courteous service, managing multiple tasks, and maintaining clean and organized workspace. Reliable and goal-oriented, ready to make positive impact.

Work History

Courier

DHL Express Singapore
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.


Delivery Assistant

Rise Commodity
  • Assisted in loading and unloading trucks, ensuring safe transportation of goods.
  • Ensured proper handling of packages, preventing damages during transit.
  • Provided excellent customer service, addressing inquiries or issues related to deliveries professionally and courteously.
  • Enhanced delivery efficiency by optimizing routes and utilizing time-management skills.

Delivery Rider

McDonald's Singapore
  • Handled cash transactions accurately while collecting payments upon delivery completion.
  • Reduced delivery times by effectively planning and optimizing routes based on traffic conditions and distance.
  • Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.
  • Increased positive feedback from customers by providing exceptional service during pickups and dropoffs.

Education

GCE N Levels -

Broadrick Secondary School
Singapore

Skills

  • Motivational skills
  • Active learning
  • Reliability
  • Empathic
  • Enthusiastic team player
  • Excellent interpersonal communication

Languages

English
Advanced (C1)
Malay
Advanced (C1)
Chinese (Mandarin)
Bilingual or Proficient (C2)

Timeline

Courier

DHL Express Singapore

Delivery Assistant

Rise Commodity

Delivery Rider

McDonald's Singapore

GCE N Levels -

Broadrick Secondary School

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MALIK FAIZAL MOHAMED KASSIM