Summary
Overview
Work History
Education
Timeline
Generic
Malik Ismail

Malik Ismail

Product Development And Product Management
Singapore

Summary

A results-oriented, highly motivated product leader with 22 years of experience leading global teams in product development and management. Developed and scaled a feature-rich cloud-based Banking-as-a-Service Payments Platform, setting the stage for significant revenue growth. Proven track record of launching new teams, systems, and products. Strong leadership skills with a collaborative approach and a willingness to challenge norms with a growth mindset.

Overview

23
23
years of professional experience
5
5
years of post-secondary education

Work History

VP of Products

Nium
Singapore
09.2020 - Current
  • Led the development and launch of a cloud-based Banking as a Service (BaaS) Product Platform, which enabled wallet-account management, payout (send), cards-issuing (spend), and payin (receive) capabilities. Utilized a strategic and thoughtful approach to continuously add competitive capabilities while generating revenue, with annual gross revenue and payment volume increasing 3.5x and 4.7x between 2020-2021 and 2021-2022, respectively.
  • Oversaw every aspect of the Platform's creation, ensuring a seamless experience for clients and customers. This included managing customer onboarding, account creation, transaction processing, issuing, payout processing, virtual account numbers, handling receives, multiple wallets, parent-child construct, rules-based authorization, intelligent routing, and more.
  • Successfully launched integrated payment product services using the BaaS Platform in multiple countries (Singapore, Australia, UK, EU, US, and Hong Kong).
  • Led consolidation of multiple internal platforms towards One Platform using the BaaS Platform as the foundation, improving scalability and performance to boost operating margin and asset turnover. This will lead to enhanced shareholder value in the near to long term.
  • Led a distributed global product team of over 10 members at different levels, including VPs, Directors, and Managers, with over 50 engineers. Recruited top talent, provided comprehensive training, and fostered a collaborative and productive team environment. Regularly engaged with senior leaders within and outside the organization. Reported to CPO.

Head of Products & Innovation

Wirecard
05.2017 - 09.2020
  • Led a team in developing innovative platform-level payment capabilities in card payments, mobile payments, on-us processing, closed-loop, and wallet-as-a-service.
  • Provided strategic consulting to executive leadership on market-entry strategy, trends & competitive intel, global capability rationalization, and product competitive benchmarking.
  • Acted as a critical product leader in building and launching B2B2C-based consumer payment products (Cards Issuing) in several countries, including creating and implementing scalable consumer-facing white-label mobile/web interfaces for rapid go-to-market activation for multi-currency product launches.
  • Contributed to and subsequently directed multiple innovative product development initiatives to strengthen platform-level reusable product capabilities, such as multi-currency processing, API-based on-us processing, innovative client extensions, PSD2/SCA biometric authentication, etc.
  • Developed strong relationships with clients by deeply understanding their business needs and the current market landscape, resulting in successful resolution of complex product development challenges.
  • Championed unique transformational initiatives to break down silos within the organization and led the development of a next-generation payment offering that brought together ISSUING and ACCEPTANCE divisions.
  • Conceived, built, and chaired a strategic product stage-gate review and prioritization governance process for ISSUING business, resulting in improved prioritization and reduced wasted efforts worth several million euros.

Senior Product Manager

MoneyGram
08.2015 - 05.2017
  • Led the collaborative effort to develop and launch digital remittance solutions at MoneyGram, resulting in multiple partner-integrated MoneyGram digital remittance services in UAE, Malaysia, Mongolia, South Korea, and Singapore and accelerating revenue share from digital remittance channels.
  • Contributed to integration and solution design during the early stages of proposed digital remittance solutions with Alipay-MoneyGram, Paytm, and Jio.
  • Identified new product and partnership opportunities, conducted market research and influenced senior leadership to sponsor new ideas and concepts to support business development.
  • Collaborated with regional marketing teams to drive targeted campaigns and agents to improve product features, successfully launching four additional digital remittance services in India, Taiwan, Japan, and Middle Eastern countries.
  • Demonstrated exceptional leadership, decisiveness, and execution excellence throughout product development.

Product Development Manager

American Express
08.2013 - 08.2015
  • Successfully led multiple simultaneous integration initiatives and managed end-to-end projects from concept to launch and post-launch product management.
  • Demonstrated strong communication and negotiation skills by conducting business and technical workshops with senior executives of prospective partners in China, India, and Southeast Asia.
  • Regularly managed executive-level conversations with senior business leadership to guide strategic investment decisions.
  • Led the overall design and launch of a successful electronic Global Travel Card fund top-up channel with a leading bank in China, resulting in an immediate 35% annual increase in volume.
  • Collaborated with a China-based world's largest telecom player to launch a mobile channel for topping up the Global Travel Card.
  • Launched a mobile channel to top-up the Global Travel Card in partnership with China Mobile.

Principal Consultant

Infosys
09.2011 - 07.2013
  • Provided trusted business and domain consulting to American Express to streamline their product development methodology and design their payment card product.
  • Offered consulting and program management to a Fortune 100 bank to migrate their legacy payments platform to a scalable, off-the-shelf core payments platform.
  • Built and led a new payments consulting practice from the ground up, hiring new talents, and managing a global team of 30 consultants.
  • Analyzed market trends and presented executive briefings on the changing wholesale payments landscape and potential responses for clients.
  • Supported the Infosys sales team in winning new business deals through market visits, client presentations, and RFP responses.
  • Contributed to the successful launch of American Express's Global Travel Card product in India and China, with the China launch achieving $240 million in sales in 2014.
  • Led a new business unit in Infosys to deliver consulting services in the Core Payments domain, with a P&L volume of $1.5 million annually and key business wins, including a deal worth over $200K per year with a Fortune 100 global bank.

Technology Architect

Infosys
06.2000 - 05.2010
  • Extensive experience in software development projects and building enterprise business applications, focusing on designing and architecting service-oriented applications.
  • Provided IT strategic technical consulting services to leading companies such as Bank of America, Boeing, and American Express.
  • Demonstrated strong leadership skills by leading projects with demanding timelines and cost constraints, and managing teams of 20+ IT professionals.
  • Led several new business deals, helped hire new talents, and mentored budding technology professionals.
  • Contributed to the launch of 5 complex enterprise business applications in various roles, including programmer, lead architect, and project manager.
  • Led the migration of an in-house legacy ERP solution to a distributed open architecture-based solution, resulting in a cost savings of nearly $10 million in operating expenses over three years.
  • Established and contributed to operating Service Oriented Architecture Center of Excellence for a Fortune 100 client.
  • Provided architecture roadmap, systems integration, and technology consulting to a global Fortune 100 bank to revamp its North America Payments business.

Education

Executive PG Diploma in General Management (MBA) - Management, Strategy Planning And Marketing

XLRI- Xavier School Of Management
Jamshedpur, India
06.2010 - 06.2011

Bachelor of Engineering - Computer Science

University Of Madras
Chennai, India
08.1996 - 04.2000

Timeline

VP of Products

Nium
09.2020 - Current

Head of Products & Innovation

Wirecard
05.2017 - 09.2020

Senior Product Manager

MoneyGram
08.2015 - 05.2017

Product Development Manager

American Express
08.2013 - 08.2015

Principal Consultant

Infosys
09.2011 - 07.2013

Executive PG Diploma in General Management (MBA) - Management, Strategy Planning And Marketing

XLRI- Xavier School Of Management
06.2010 - 06.2011

Technology Architect

Infosys
06.2000 - 05.2010

Bachelor of Engineering - Computer Science

University Of Madras
08.1996 - 04.2000

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