Malcolm Chan Yuen Kiat
Summary
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. Secure a responsible career opportunity to fully utilised my training and skills, while making a significant contribution to the success of the company. Seeking an mid level position to begin my career in a high-level professional environment. To secure employment with a reputable company.
Overview
14
14
years of professional experience
Work History
Enforcement Collection Officer
Tribe Car Private Limited
Singapore
11.2021 - Current
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Established relationships with customers to encourage payment of delinquent accounts.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Maintained accurate records of customer accounts, payments and payment plans.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Worked with customer to create debt repayment plan based on current financial condition.
- Trained new team members on scripts, company services, and collection strategies.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Debt negotiater/ debt collectors
BlackRock Collection Team P/l
01.2019 - 01.2021
- Keep tracking outstanding debts
- Plan course of action to recover owed money
- Locate and contact debtors
- Negotiate payoff deadlines and payment plans
- Handle customers' questions or complaints
- Identify gaps in the system and recommend solutions
- Build trust with debtors
- Update account status and database regularly
- Comply with requirements when legal action is unavoidable
Junior collection
CMC Credit Management P/l
01.2016 - 01.2017
- Keep tracking outstanding debts
- Plan course of action to recover owed money
- Locate and contact debtors
- Negotiate payoff deadlines and payment plans
- Handle customers' questions or complaints
- Identify gaps in the system and recommend solutions
- Build trust with debtors
- Update account status and database regularly
- Comply with requirements when legal action is unavoidable
Enforcement partner officer
Certis Cisco Ptd Ltd
01.2015 - 01.2016
- Enforcements of the law that environment is protected
- This means patrolling to look for things like graffiti or illegal rubbish dumping, and dealing with people who are caught breaking the law
- Provide help, care and support to offenders and related guide on how to deal on the current situation thru the legal system and the appealing methods
- Assisting in daily task of monitoring and advising base on NEA campaign on littering awareness
Senior sales assistant
Excel International Ptd Ltd
01.2012 - 01.2015
- Advising and assisting customers
- Handling complaints or forwarding serious issues to the manager on duty and provide solutions to customer enquiry
- Conducting customer transactions
- Replenishing the supply of stock on the shelves
- Assisting with store deliveries
- Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques
Sales associates
Rainbow Vacuum Cleaner Singapore
01.2011 - 01.2012
- Serves customers by selling products and meeting customer needs
- Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other referral programmes
- Focuses sales efforts by studying existing and potential volume of dealers
- Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual analyses
- Recommends changes in products, service, and effectiveness and competitive developments
- Resolves customer complaints by investigating problems, developing solutions, preparing reports
- Contributes to team effort by accomplishing related results as needed
Education
N-level -
Queenstown secondary school
Skills
- Strong negotiation skills
- Verbal and written communication
- Data research and analysis
- Data entry proficiency
- Debt recovery expertise
- Telephone etiquette
- Goal orientation
- Debt collection processes
- Patience and persistence
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Critical thinking
Timeline
Enforcement Collection Officer
Tribe Car Private Limited
11.2021 - Current
Debt negotiater/ debt collectors
BlackRock Collection Team P/l
01.2019 - 01.2021
Junior collection
CMC Credit Management P/l
01.2016 - 01.2017
Enforcement partner officer
Certis Cisco Ptd Ltd
01.2015 - 01.2016
Senior sales assistant
Excel International Ptd Ltd
01.2012 - 01.2015
Sales associates
Rainbow Vacuum Cleaner Singapore
01.2011 - 01.2012
N-level -
Queenstown secondary school