Malathi Rajan
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
MOS Burger
05.2023 - Current
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Obtain training and perform duties in Service and Kitchen Department.
- Ensure the efficient operation is properly conducted according to company SOP. Planned for weekly and monthly schedule of manpower.
- Perform effective problem-solving skills when necessary.
- Lead by example by demonstrating exemplary professionalism Recommend improvements to Management where appropriate
- Consistently monitor individual performance and progression with your superior and management.
- Provide support as needed in various departments
- Execute any duty that may be assigned from time to time by the Management procedures.
Technical Advisor(Microsoft&Facebook)
Concentrix Malaysia
09.2022 - 02.2023
- Coordinated secure system access of users to various department systems and platforms.
- Offered insight into standard methodologies and common obstacles faced by competing companies, based on experiences with past clients and third-party research.
- Communicated regularly with customers concerning data exchange and technology integration.
- Provided technical expertise during contract negotiations, ensuring client requirements were met while maintaining company profitability.
- Enhanced customer relationships through consistent follow-ups, addressing concerns, and offering tailored solutions.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Service Desk Operation
GITN Sdn. Bhd.
09.2020 - 08.2021
- Collaborated with internal partners to effectively resolve issues.
- Streamlined ticket resolution process, implementing knowledge database to assist in troubleshooting common issues.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Resolved common user concerns by utilizing preset issue resolution scripts.
- Monitored system performance to identify potential issues.
Restaurant Crew Member
Texas
08.2018 - 07.2020
- Ensured food safety compliance by adhering to proper storage, handling, and sanitation procedures.
- Took orders, prepared meals, and collected payments.
- Adjusted food preparation methods in accordance with customer requests.
- Trained new team members on procedures, customer service, and sales techniques.
- Assisted other team members to achieve goals.
- Trained new hires in customer service, food preparation and restaurant procedures.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Administrative Assistant
Logen Maju Enterprise
09.2014 - 07.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Developed strategies to streamline and improve office procedures.
- Scheduled office meetings and client appointments for staff teams.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Established administrative work procedures to track staff's daily tasks.
- Managed filing system, entered data and completed other clerical tasks.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Executed record filing system to improve document organization and management.
Education
Bachelor of Arts - Information Technology
University Selangor
Bestari Jaya, Selangor11.2019
High School Diploma -
University Selangor
Bestari Jaya, Selangor08.2016
Skills
- Product and service knowledge
- Customer Relations
- Product branding
- Schedule Management
- Computer Skills
- CSS
- Team motivation
- Administration and Reporting
Certification
- Certified Singapore Workforce Skills Qualifications(Food Safety and Hygiene-1), MOS FOODS SINGAPORE PTE. LTD.- 31 May 2023
Languages
Tamil
English
Malay
Timeline
Assistant Manager
MOS Burger
05.2023 - Current
Technical Advisor(Microsoft&Facebook)
Concentrix Malaysia
09.2022 - 02.2023
Service Desk Operation
GITN Sdn. Bhd.
09.2020 - 08.2021
Restaurant Crew Member
Texas
08.2018 - 07.2020
Administrative Assistant
Logen Maju Enterprise
09.2014 - 07.2016
Bachelor of Arts - Information Technology
University Selangor
High School Diploma -
University Selangor
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