Summary
Overview
Work History
Education
Skills
Accomplishments
Language
PREFERENCES
Timeline
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Malathi D/O Ravichandran

Summary

To obtain a customer service executive position where I can apply my strong communication, problem-solving, and organizational skills to deliver excellent support and enhance customer satisfaction. With a background in business management and hands-on experience in handling enquiries, complaints, and service requests, I aim to contribute to a company’s success while growing professionally in a challenging and rewarding environment.

Overview

5
5
years of professional experience

Work History

Customer Service Executive

SINGPOST
09.2023 - 09.2025
  • - Handle customer enquiries through phone, email, and online platforms in a professional and timely manner.
  • - Assist customers with issues related to postal services, logistics, and e-commerce solutions.
  • - Investigate and resolve complaints, escalating complex cases to relevant departments where necessary.
  • - Track and follow up on customer cases to ensure prompt resolution.
  • - Provide accurate information on products, services, policies, and procedures.
  • - Investigate claims by coordinating with operations, delivery partners, and relevant departments.
  • - Verify supporting documents (proof of posting, proof of value, incident reports, etc.) to validate claims.
  • - Ensure service quality standards and KPIs are consistently met.

Customer Service Executive

STARTEK ( GRAB)
01.2021 - 09.2023
  • - Handling all inbound calls pertaining to customers general inquiries, complaints, comments, feedback, and other raising issues related to the company's products.
  • - Work in a team to achieve the required KPI elements and SLA.
  • - Supporting operations (supervisor) and training (trainer) while in need of additional support.
  • - Perform employee support roles and ensure the effective running of workplace for new batch employees.

Sales Executive (part Time Job)

MITSUBISHI @ YEE FATT AUTOMOBILE.SDN.BHD
07.2020 - 12.2020
  • - Explain vehicle features, specifications, financing options, and after-sales services.
  • - Conduct product demonstrations and arrange test drives to showcase vehicle performance.
  • - Negotiate pricing, trade-in values, and financing terms to close sales.
  • - Maintain up-to-date knowledge of current inventory, promotions, and industry trends.
  • - Build and maintain strong customer relationships to encourage repeat business and referrals.
  • - Prepare sales contracts and quotation, process required documentation and ensure smooth delivery of vehicles.
  • - Achieve individual and team sales targets consistently.

Education

Bachelor - Business Management (Human Resources Management)

University of Malaysia Pahang
MALAYSIA
09.2022

Diploma - Accounting

University College Tunku Abdul Rahman
MALAYSIA
06.2019

Malaysian Certificate of Education - SPM

SMK Taman Rinting 2
MALAYSIA
12.2014

Lower Secondary Assessment - PMR

SMK Munshi Ibrahim
MALAYSIA
12.2012

Primary School Achievement Test - UPSR

SJK(T) LABIS
MALAYSIA
12.2009

Skills

  • Microsoft Office (Word, Excel, PowerPoint)
  • CRM software
  • Claims Handling
  • Data Entry
  • Customer Support Systems
  • CRM & Ticketing Systems (Zendesk, Freshdesk, Phoenix or equivalent)
  • Xero Accounting Software
  • Multilingual: English, Malay, Tamil
  • Lost & Damaged Claims Processing
  • Adobe Software

Accomplishments

  • MUET – Malaysian University English Test(Band 3)
  • General Certificate of Education Ordinary Level (Cambridge International Examinations)
  • Team Best Performer Award – Recognized for outstanding productivity and high performance in customer service at Grab.
  • Commended by Supervisors & Colleagues – Frequently acknowledged for strong teamwork, dedication, and exceptional service delivery. (Grab)

Language

English – Fluent
Malay – Fluent
Tamil – Native

PREFERENCES

  • Willing to travel : Yes
  • Willing to relocate : yes
  • Expected salary: $3000
  • Availability : Immediately
  • Possessed own transport: Yes

Timeline

Customer Service Executive

SINGPOST
09.2023 - 09.2025

Customer Service Executive

STARTEK ( GRAB)
01.2021 - 09.2023

Sales Executive (part Time Job)

MITSUBISHI @ YEE FATT AUTOMOBILE.SDN.BHD
07.2020 - 12.2020

Bachelor - Business Management (Human Resources Management)

University of Malaysia Pahang

Diploma - Accounting

University College Tunku Abdul Rahman

Malaysian Certificate of Education - SPM

SMK Taman Rinting 2

Lower Secondary Assessment - PMR

SMK Munshi Ibrahim

Primary School Achievement Test - UPSR

SJK(T) LABIS

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Malathi D/O Ravichandran