MALATHI D/O ANANDAN
Summary
Experienced and driven professional with a track record in project management, administrative support, and community engagement. Adept at optimizing operations, resulting in a 20% increase in efficiency. Led impactful projects that positively impacted the lives of over 1,000 individuals. Recognized for exceptional communication skills, adaptability, and strong leadership abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Graphic Designer
SVP Tribe
08.2024 - Current
- Produced approximately 30 marketing videos so far to enhance brand identity and create impactful visual content, utilizing tools like Adobe Photoshop and Canva to design targeted and compelling visuals.
- Conceptualized and designed creative print materials, banners, and signs to effectively communicate brand messages.
Project Health Promoter
AsiaMedic Wellness Assessment Centre Pte Ltd
06.2024 - 12.2024
- Engaged with over 250 participants through health talks, coaching sessions, and exercise programs, effectively enhancing community health awareness.
- Supported data entry for participant tracking and assisted the Reporting Officer with various ad-hoc administrative tasks.
HR & Admin Assistant
Jothi Store & Flower Shop
09.2022 - 03.2024
- Assisted in recruitment processes for over 10 new hires annually, including job postings, resume screening, and interview coordination, ensuring a smooth onboarding experience.
- Maintained and updated employee records for 50+ staff members and assisted with payroll data processing, ensuring 100% accuracy in salary disbursement.
- Managed office supplies, documentation, and filing systems, reducing administrative costs by 10% through efficient inventory control.
- Coordinated 15+ meetings monthly, handled correspondence, and managed calendars for management staff, improving scheduling efficiency by 20%.
- Addressed 50+ customer inquiries weekly and provided support for 5+ cultural and religious events annually, enhancing customer satisfaction.
- Supported inventory management and procurement processes, reducing stock shortages by 15% through proactive monitoring.
Admin Assistant
JVL Engineering Pte Ltd
01.2022 - 07.2022
- Managed 200+ documents monthly, improving filing efficiency by 20%.
- Prepared 10+ weekly reports, reducing reporting time by 15%.
- Coordinated 20+ meetings, ensuring 95% on-time attendance.
- Processed 100+ invoices monthly, minimizing discrepancies by 10%.
- Handled office supplies, reducing shortages by 15%.
- Addressed 50+ inquiries weekly, enhancing customer and vendor satisfaction.
Customer Operations Specialist
DBS Bank Ltd
11.2020 - 05.2021
- Processed 100+ customer requests weekly and reduced turnaround time by 10%.
- Assisted in resolving 50+ customer complaints monthly, improving customer satisfaction scores by 8%.
- Verified and processed 100+ transactions daily, ensuring compliance with banking regulations and minimizing errors.
- Coordinated with cross-functional teams to streamline workflows, reducing processing delays by 15%.
- Managed and updated customer data for 500+ accounts, enhancing data accuracy and accessibility.
Temporary Residential Relations Officer / Admin Assistant
Knight Frank Property Asset Management Pte Ltd
05.2018 - 06.2018
- Managed 50+ tenant agreements and lease documentation weekly, created compliance documents, and compiled market reports for leasing decisions
- Coordinated 30+ maintenance requests, reducing response time by 15%.
- Maintained records for 200+ units with high accuracy.
- Assisted with filing, data entry, and communications, improving efficiency by 10%.
Temporary Admin Officer
Land Transport Authority of Singapore (LTA)
02.2017 - 03.2017
- Processed more than 200 driver vocational license documents and provided administrative support to management.
Temporary Tax Officer
Inland Revenue Authority of Singapore (IRAS)
05.2016 - 07.2016
- Managed over 600 tax documents, supported tax transactions, and handled administrative tasks such as data entry and email correspondence
Education
Bachelor of Business - Management
SIM Global Education, RMIT University
Singapore12.2019
Diploma in Food Science & Nutrition -
Nanyang Polytechnic (NYP)
Singapore04.2016
GCE ‘O’ Levels -
Paya Lebar Methodist Girls’ School (PLMGSS)
Singapore12.2011
Skills
- Event Planning
- Cross-functional Collaboration
- Volunteer Management
- Stakeholder Engagement
- Public Speaking
- Conflict Resolution
- Scheduling
- Data Entry
- Document Processing
- Compliance Management
- Microsoft Office Suite
- Adobe Photoshop
- Canva
- Data Analytics
Certification
- Food Safety and Hygiene-1, XPRIENZ PTE. LTD, 06/01/21
- People and Relationship Management-1, IMAGEWORKS PTE. LTD, 06/01/22
Personal Information
- Available: Immediate
- Nationality: Singaporean
Keywords Summary
- Project Management
- Administrative Support
- Client Relations
- Data Entry
- Microsoft Office Suite
- Volunteer Management
- Event Planning
- Document Processing
- Public Engagement
- Conflict Management
- Scheduling
- Compliance
- Record Management
- Graphic Design
- Adobe Photoshop
- Canva
- Community Outreach
- Grassroots Leadership
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Chinese (Mandarin)
Beginner (A1)
Timeline
Graphic Designer
SVP Tribe
08.2024 - Current
Project Health Promoter
AsiaMedic Wellness Assessment Centre Pte Ltd
06.2024 - 12.2024
HR & Admin Assistant
Jothi Store & Flower Shop
09.2022 - 03.2024
Admin Assistant
JVL Engineering Pte Ltd
01.2022 - 07.2022
Customer Operations Specialist
DBS Bank Ltd
11.2020 - 05.2021
Temporary Residential Relations Officer / Admin Assistant
Knight Frank Property Asset Management Pte Ltd
05.2018 - 06.2018
Temporary Admin Officer
Land Transport Authority of Singapore (LTA)
02.2017 - 03.2017
Temporary Tax Officer
Inland Revenue Authority of Singapore (IRAS)
05.2016 - 07.2016
- Food Safety and Hygiene-1, XPRIENZ PTE. LTD, 06/01/21
- People and Relationship Management-1, IMAGEWORKS PTE. LTD, 06/01/22
Bachelor of Business - Management
SIM Global Education, RMIT University
Diploma in Food Science & Nutrition -
Nanyang Polytechnic (NYP)
GCE ‘O’ Levels -
Paya Lebar Methodist Girls’ School (PLMGSS)
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