Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Projects
Timeline
Generic

Malar Vani

Yishun

Summary

Highly versatile professional with extensive experience in senior associate affairs, customer service, sales consultancy, imaging assistance, and event coordination. Proven track record of excelling in diverse roles, demonstrating exceptional communication, organizational, and problem-solving skills. Adept at managing multiple responsibilities and delivering top-notch service in various capacities. Known for consistently achieving and exceeding goals while maintaining a strong focus on customer satisfaction and operational efficiency.

Overview

15
15
years of professional experience

Work History

Senior Associate Affairs Officer

Propnex Realty
10.2022 - Current
  • Person in charge for admission of new agents, keying their application accurately and following up with them.
  • Person in charge for enquiries on joining as an agent/ rejoining the industry. Reaching out to them to advise the steps and guide them through the process of submitting application.
  • Answering of phone calls 30 -60 calls
  • Auditing of exit documents (those that resign)
  • Preparing of employment letter/ embassy letter
  • Replying to reference check
  • Filling of admission documents and auditing
  • Creating and review of workflow policies
  • Preparation and execution for recruitment event
  • Replying of emails
  • Renewal calling of agents and following up with them closely till application has been submitted.

Customer Service Executive/Sale Consultant

Cordlife Group
03.2015 - 10.2022
  • Customer Service duties, answering of calls and assisting client with inquiries
  • Replying of email to customer's inquiry - 30 to 40 emails
  • Public speaking, giving educational talks expectant parents and promoting of services
  • Face to face consultation/telemarketing
  • Service recovery, retention and up-selling of plans
  • After sales support - resolve of client's complaints and feedback.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.

Event Coordinator

Changi Airport
12.2012 - 12.2015
  • Meet and Greet VIPs attending submit - 300 to 400 VIPs
  • Ensure smooth arrival and departure
  • Supervise 7 to 12 team mates to ensure smooth transit.

Imaging Assistant

KK Women's and Children's Hospital
02.2009 - 01.2010
  • Sorting and filing of reports
  • Scheduling of appoints for patients - 40 to 80 patient
  • Registration of patients for scanning.

Education

Advanced Diploma in Management -

Kaplan Institute of Higher Education
11.2020

Diploma in Tourism and Hospitality Management -

Tourism Management Institute of Singapore
11.2014

Skills

  • Computer proficient
  • Public speaking
  • Cold calling
  • Sale presentation
  • Project Coordination
  • Process improvement
  • Sales strategy
  • Client relations
  • Time management
  • Attention to Detail
  • Customer Interaction
  • Customer Service Orientation

Languages

English
Tagalog
Tamil
Malay
Mandarin

Hobbies and Interests

  • Swimming
  • Dancing
  • Bowling
  • Baking
  • Reading
  • Playing Pool
  • Drawing

Projects

Customer Centric Project MSCRM

Timeline

Senior Associate Affairs Officer

Propnex Realty
10.2022 - Current

Customer Service Executive/Sale Consultant

Cordlife Group
03.2015 - 10.2022

Event Coordinator

Changi Airport
12.2012 - 12.2015

Imaging Assistant

KK Women's and Children's Hospital
02.2009 - 01.2010

Advanced Diploma in Management -

Kaplan Institute of Higher Education

Diploma in Tourism and Hospitality Management -

Tourism Management Institute of Singapore

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Malar Vani