Makoto Miyahara
Summary
Dynamic Bar Manager with a proven track record at Burnt Ends Restaurant and The Guild Singapore, showcasing expertise in inventory management and exceptional team leadership. Excelled in enhancing customer satisfaction and profitability through strategic supplier negotiations and staff training. Skilled in fostering loyal customer bases and reducing costs, demonstrating a service-oriented mindset and front-of-house efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bar Manager
Burnt Ends Restaurant
10.2023 - Current
- Closed out cash register and prepared cashier report at close of business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
Bartender
Burnt Ends Restaurant
07.2022 - 09.2023
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
Bar Manager
The Guild Singapore
08.2020 - 03.2022
- Developed strong relationships with suppliers, negotiating favorable pricing terms and securing exclusive products for the establishment.
- Increased profitability by implementing cost control measures and closely monitoring expenses related to procurement, labor, and overheads.
- Evaluated employee performance regularly, providing constructive feedback and coaching to enhance skills.
- Enhanced customer satisfaction by consistently providing knowledgeable beer recommendations and personalized service.
- Managed inventory levels effectively, ensuring optimal stock availability and reducing product wastage.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Assistant Bar Manager
The Guild Singapore
10.2019 - 07.2020
- Collaborated with the Bar Manager in setting sales targets, budgeting, forecasting, and expense control measures.
- Proactively identified cost-saving opportunities without compromising guest experience or overall quality standards through regular analysis of operations.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Bartender
The Guild Singapore
09.2018 - 09.2019
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Skills
- Team Leadership
- Staff Training
- Training and mentoring
- Bar Management
- Inventory Management
- Customer Relationship Building
- Guest Interaction
- Service-oriented mindset
- Cost Control
- Front of House Management
- POS Terminal Operation
- Supply Ordering and Management
Certification
Kikisakeshi
-Sake Service Institude inc
WSET Level 2
- WSET - Wine & Spirit Education Trust
Certified Beer Server
-Cicerone Certification Programme
Timeline
Bar Manager
Burnt Ends Restaurant
10.2023 - Current
Bartender
Burnt Ends Restaurant
07.2022 - 09.2023
Bar Manager
The Guild Singapore
08.2020 - 03.2022
Assistant Bar Manager
The Guild Singapore
10.2019 - 07.2020
Bartender
The Guild Singapore
09.2018 - 09.2019
Kikisakeshi
-Sake Service Institude inc
WSET Level 2
- WSET - Wine & Spirit Education Trust
Certified Beer Server
-Cicerone Certification Programme
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