MAK TAY WEI HUN

● Delivered all essential security-related courses including RTT, HSIS and PGPS required for learners to acquire their security officer licences.

● Attained a notable student success rate accompanied by numerous testimonials from satisfied students which organically promoted his adeptness as an adult mentor.

● Assumed responsibility for the registration and input of student information into the SkillsFuture database using QR codes.

· Responsible for achieving key performance indicators (KPIs) in Operations, Sales and Marketing, Human Resources and Finance.

· Safeguarded the company’s market share by corresponding with stakeholders to strengthened customer relationships. Additionally, organized monthly council meetings to ensure that commitments made during meetings and recorded in minutes were upheld.

· Proactively expanded the customer base by presenting innovative digital solutions to enhance customer value and address client challenges.

· Supervised the day to day operations of the Testing & Licencing Branch (TLB) to ensure the seamless and efficient processing of licencing applications, revocations and suspensions, maintaining a record of zero complaints from the public.

· Conducted deep dive Process Reviews (Business Process Mapping) to uncover redundant workflows and developed policies to optimize processes and reduce the need for additional manpower.

· Collaborated closely with the Singapore Medical Council and Land Transport Authority to review the criteria for driver’s licence approval, submitting proposed amendments to the Road Traffic Act for approval or repeal.

· Worked in partnership with SNDGO (Smart Nation and Digital Government Office), Govtech (Government Technology Agency), NCS engineers and Home Team Experts to transition paper-based transactions into digital formats, thereby increasing productivity and enhancing customer experience.

· Received recognition from the Minister of Home Affairs, including an appreciation letter and certificate for successfully managing the operations and security of Mandai Dormitory during the onslaught of Covid 19 pandemic in March 2020.

· As the principal administrator responsible for CAD’s Other Operating Expenditures (OOE) and Development Project (DP) budget, I compiled monthly data to consistently monitor and meet our annual budget Key Performance Indicators (KPIs).

· Assumed responsibility for organizing CAD’s annual corporate retreat, team bonding and CSR events. Effectively coordinated all overseas meetings, ensuring timely submission of budget approval documents to Police Headquarters (PHQ).

· Performed the secretariat role for Innovation, spearheaded the submission and monthly progress tracking of Innovation projects to achieve our annual innovation KPIs and collated SPF employee morale sensing survey.

· Played a significant role in preparing CAD Press News Releases, meticulously collating and verifying facts before seeking PHQ approval for public dissemination.

· Supervised 8 departments including 9 Neighborhood Police Centre administrative officers ensuring their compliance to Standard Operating Procedures (SOPs) and directives.

· Led annual internal audits encompassing finance, information technology, logistics and procurement processes pre-empting major non-compliance issues before official audits by PHQ and thereby preventing their occurrence.

· Held accountability for meticulously planning and facilitating logistics support for all major annual events including but not limited to National Day Parade, Formula 1 and Thaipusam consistently delivering critical logistical requirements without any shortfalls.

· Managed the procurement and replacement of operational equipment (OE) for SPF which included bullet-resistant vests, riot shields, ballistic helmets, bomb suppression blankets, batons, chemical masks, and anti-terrorist equipment.

· Entrusted with the efficient utilization of the annual budget for procuring new OE along with vigilant tracking to ensure timely replacement of obsolete OE.

· Oversaw the updates and drafting of new logistical readiness SOPs, assessed SPF equipment’s operational readiness through annual logistical readiness inspection (LRI) audits for all land divisions and specialist units.

· Supervised a team of 20 officers tasked with detecting and preventing crime within a designated area.

· Rostered manpower and motivated frontline officers to fulfill their duties and maintain high morale.

· Enforced discipline and compliance to SOPs to mitigate the risk of financial or disciplinary misconduct of officers.

· Assigned to handle youths at risk by being a mentor and counsellor, aiming to prevent them from re-offending.

· Offered guidance and supervision to a team of Investigation Officers to solve routine cases and comply with the 48-hour detention limit to avoid any complaints.

· Led criminal investigations in sudden and unnatural deaths, industrial accidents, illicit drug activities, motor vehicle thefts, sexual offenses, maid abuse, theft as servants, housebreaking, and secret society activities including counselling of youths beyond parental control working closely with MCYS.

· Prepared reports for Head of Investigation regarding crimes reported during the specific shift.

· Successfully completed a rigorous 9-month intensive training program and satisfactorily passed all stringent assessment leading to my confirmation as probationary Inspector of Police and competent for field deployment.

• Managed all significant accounts and top-tier customers categorised by their sales contribution.
• Provided supervision to a team comprising key accounts executives.
• Held the responsibility for achieving the sales targets and expanding the customer base via contracts signing.

• Responsible for 50% of the total coffee shop customers in Singapore located in the eastern and southern sectors.
• Supervised a team of sales representatives tasked to collect payment before allowing the next order to be approved.
• Led the development of new coffee shop clients via contracts signing.

• Responsible for achieving the sales target for drugs related to the immune system, breast and bone cancer.
• Organised product orientation workshops at various hospitals and clinics specifically tailored for Oncology doctors and nurses. The objective was to secure top of mind share and enhance customer relationships.
• Accompanied Oncology doctors to overseas conferences primarily in the USA, (ASCO – The American Society of Clinical Oncology) & Europe (ESMO – European Society for Medical Oncology) to reinforce confidence in the products.
• Tasked with acquiring new customers via superior product efficacy and delivering good customer service. As a testament to his outstanding performance, he received testimonials from ten distinguished oncologist.

• Took charge of achieving the sales target related to medications for anti-hypertension, anti-fungal, anti-inflammatory, anti-pain, antibiotics.
• Responsible for all the specialist doctors and general practitioners within a designated geographic area.
• Tasked to developed new customers with new product offerings and defending market share of existing business.

• Responsible for achieving the sales target for anti-allergy, anti-pain and antifungal medications.
• Took charge of a group of general practitioners by delivering excellent customer service and rapport.
• Tasked to develop new customers with new product releases and implementing barriers to competitors’ entry.