Mai Thao Quyen Nguyen
Summary
Dedicated Customer Service Representative with over 3 years in high-volume banking environments. Demonstrates expertise in resolving inquiries and managing account requests while ensuring compliance with banking policies. Utilises strong communication and problem-solving skills to build lasting relationships. LTVP+ Holder with Pre-approved Letter of Consent (PLOC), eligible to work in Singapore without foreign worker levy or quota.
Overview
3
3
Languages
4
4
years of professional experience
Work History
Server
Kott Don 360 by Flower Pig
Singapore
08.2026 - Current
- Provided friendly and attentive service to customers in a busy restaurant environment, handling orders efficiently during peak hours.
- Took customer orders accurately and coordinated with the kitchen team to ensure food and drinks were served on time.
- Helped customers choose suitable menu items by explaining dishes and recommending daily specials based on their preferences.
- Kept the dining and service areas clean and organised while following proper food safety and hygiene standards.
Customer Service Representative
HSBC Bank Viet Nam LTD.
Ho Chi Minh City, Viet Nam
11.2022 - 06.2026
- Managed a high volume of inbound customer calls while consistently delivering excellent service.
- Assisted customers with account inquiries and banking transactions, ensuring accurate and timely resolution of digital banking service requests.
- Resolved customer concerns efficiently while meeting quality and compliance standards.
- Utilized HSBC banking systems to accurately verify customer information and process requests.
- Collaborated with team members to streamline workflow processes, enhancing customer satisfaction and service delivery.
- Maintained comprehensive knowledge of HSBC products and services to provide informed support and guidance to customers.
Education
Bachelor of Arts - Southeast Asian Studies
Ho Chi Minh City Open University
Ho Chi Minh City, Viet Nam01-2022
Skills
- Customer Service Excellence
- Complaint Resolution
- Customer Relationship Management (CRM)
- Quality assurance
- Team Collaboration
- Time Management
- Decision making
- Interpersonal communication
- Microsoft Office Suite
Languages
Vietnamese
First Language
English
Intermediate
B1
Chinese (Mandarin)
Beginner
A1
Hobbies and interests
- Learning new languages
- Exploring different cultures
- Travelling
- Fitness and outdoor activities
ADDITIONAL INFORMATION
- Food hygiene certificate level 1
- Eligible to work in Singapore under a Long-Term Visit Pass Plus (LTVP+) with a Pre-approved Letter of Consent (PLOC). No foreign worker levy or quota required.
Timeline
Server
Kott Don 360 by Flower Pig
08.2026 - Current
Customer Service Representative
HSBC Bank Viet Nam LTD.
11.2022 - 06.2026
Bachelor of Arts - Southeast Asian Studies
Ho Chi Minh City Open University