Maisarah Binte Abdul Razak
Summary
Dynamic Security Concierge with proven expertise at Pico Guards Pte. Ltd., excelling in surveillance monitoring and delivering exceptional customer service. Strong problem-solving abilities and a cooperative attitude contributed to a secure and welcoming environment, ensuring compliance with security standards and fostering positive interactions.
Overview
9
9
years of professional experience
Work History
Security Concierge
Pico Guards Pte. Ltd.
12.2022 - Current
- Monitored premises to ensure safety and security of staff.
- Maintained accurate logs of daily activities, ensuring thorough documentation for management review.
- Compiled detailed activity logs during working hours, ensuring accurate record-keeping for future reference or incident review purposes.
- Maintained a professional demeanor while managing access control, ensuring only authorized personnel entered the premises.
- Promoted a positive atmosphere by greeting all individuals warmly upon arrival at the office entrance.
- Monitored CCTV cameras and alarm systems for security breaches.
- Updated visitor logs and produced daily reports to facilities management.
- Examined doors, windows and gates to verify security.
- Issued access cards to authorized personnel to monitor access points.
- Responded promptly to incidents, providing immediate assistance and escalating issues as needed.
- Monitored premises to ensure safety and security protocols were consistently followed.
Assembly Line Production Worker
Thermofisher Scientific Singapore
Woodlands
09.2021 - 10.2022
- Conducted quality inspections to maintain product standards and compliance.
- Trained new employees on safety protocols and operational procedures.
- Assisted in troubleshooting equipment issues to reduce production delays.
- Maintained clean and organized work environment following safety regulations.
- Contributed to overall team success by meeting daily production targets.
- Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
- Reduced errors in assembled products by maintaining a keen attention to detail and following instructions closely.
- Enhanced production efficiency by assembling products quickly and accurately on the assembly line.
- Maximized output by working efficiently under pressure during periods of high demand or tight deadlines.
- Managed inventory of parts required for assembly, notifying supervisors of low stock levels when necessary
- Completed durable assemblies and subassemblies with hand and power tools.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
Customer Service and Administrative
Roses Only Pte. Ltd.
Upper Thomson, Singapore
12.2018 - 09.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Customer Service Assistant
CityCab Pte. Ltd.
Sin Ming, Singapore
08.2016 - 12.2017
- Delivered exceptional customer service by resolving inquiries and issues efficiently.
- Maintained accurate records of customer interactions and transactions using CRM systems.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Provided exceptional support during peak hours as well as holidays and special events.
- Demonstrated empathy towards customers during difficult situations while remaining composed under pressure.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Handled high call volume while maintaining a professional demeanor and ensuring timely resolutions.
- Utilized problem-solving skills to address customer queries and complaints.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Education
Nitec in Office Skills - Office Skills
Institute of Technical Education West
Clementi, SingaporeSkills
- Reception duties
- Surveillance monitoring
- Incident reporting
- Mail handling
- Security systems operation
- Customer service
- Problem-solving
- Multitasking
- Punctuality
- Computer skills
- Active listening
- Verbal and written communication
- Decision-making
- Cooperative attitude
Timeline
Security Concierge
Pico Guards Pte. Ltd.
12.2022 - Current
Assembly Line Production Worker
Thermofisher Scientific Singapore
09.2021 - 10.2022
Customer Service and Administrative
Roses Only Pte. Ltd.
12.2018 - 09.2021
Customer Service Assistant
CityCab Pte. Ltd.
08.2016 - 12.2017
Nitec in Office Skills - Office Skills
Institute of Technical Education West