Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maisarah Binte Abdul Razak

Summary

Dynamic Security Concierge with proven expertise at Pico Guards Pte. Ltd., excelling in surveillance monitoring and delivering exceptional customer service. Strong problem-solving abilities and a cooperative attitude contributed to a secure and welcoming environment, ensuring compliance with security standards and fostering positive interactions.

Overview

9
9
years of professional experience

Work History

Security Concierge

Pico Guards Pte. Ltd.
12.2022 - Current
  • Monitored premises to ensure safety and security of staff.
  • Maintained accurate logs of daily activities, ensuring thorough documentation for management review.
  • Compiled detailed activity logs during working hours, ensuring accurate record-keeping for future reference or incident review purposes.
  • Maintained a professional demeanor while managing access control, ensuring only authorized personnel entered the premises.
  • Promoted a positive atmosphere by greeting all individuals warmly upon arrival at the office entrance.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Updated visitor logs and produced daily reports to facilities management.
  • Examined doors, windows and gates to verify security.
  • Issued access cards to authorized personnel to monitor access points.
  • Responded promptly to incidents, providing immediate assistance and escalating issues as needed.
  • Monitored premises to ensure safety and security protocols were consistently followed.

Assembly Line Production Worker

Thermofisher Scientific Singapore
Woodlands
09.2021 - 10.2022
  • Conducted quality inspections to maintain product standards and compliance.
  • Trained new employees on safety protocols and operational procedures.
  • Assisted in troubleshooting equipment issues to reduce production delays.
  • Maintained clean and organized work environment following safety regulations.
  • Contributed to overall team success by meeting daily production targets.
  • Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
  • Reduced errors in assembled products by maintaining a keen attention to detail and following instructions closely.
  • Enhanced production efficiency by assembling products quickly and accurately on the assembly line.
  • Maximized output by working efficiently under pressure during periods of high demand or tight deadlines.
  • Managed inventory of parts required for assembly, notifying supervisors of low stock levels when necessary
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Performed visual and functional inspection of components to determine quality and identify defects.
  • Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.

Customer Service and Administrative

Roses Only Pte. Ltd.
Upper Thomson, Singapore
12.2018 - 09.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.

Customer Service Assistant

CityCab Pte. Ltd.
Sin Ming, Singapore
08.2016 - 12.2017
  • Delivered exceptional customer service by resolving inquiries and issues efficiently.
  • Maintained accurate records of customer interactions and transactions using CRM systems.
  • Managed customer complaints effectively, offering solutions that exceeded expectations.
  • Provided exceptional support during peak hours as well as holidays and special events.
  • Demonstrated empathy towards customers during difficult situations while remaining composed under pressure.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Handled high call volume while maintaining a professional demeanor and ensuring timely resolutions.
  • Utilized problem-solving skills to address customer queries and complaints.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.

Education

Nitec in Office Skills - Office Skills

Institute of Technical Education West
Clementi, Singapore

Skills

  • Reception duties
  • Surveillance monitoring
  • Incident reporting
  • Mail handling
  • Security systems operation
  • Customer service
  • Problem-solving
  • Multitasking
  • Punctuality
  • Computer skills
  • Active listening
  • Verbal and written communication
  • Decision-making
  • Cooperative attitude

Timeline

Security Concierge

Pico Guards Pte. Ltd.
12.2022 - Current

Assembly Line Production Worker

Thermofisher Scientific Singapore
09.2021 - 10.2022

Customer Service and Administrative

Roses Only Pte. Ltd.
12.2018 - 09.2021

Customer Service Assistant

CityCab Pte. Ltd.
08.2016 - 12.2017

Nitec in Office Skills - Office Skills

Institute of Technical Education West
Maisarah Binte Abdul Razak