Maheshkumar Rajagopalan

Managed and lead end to end project life cycle encompassing the requirements , defining project scope, objectives, deliverables for application setup and associated infrastructure Transition/closure of Large Scale, Multi-Vendor, Multi-Technology, and Enterprise Level Solution(s).
Oversaw quality assurance activities, ensuring that final deliverables met or exceeded client expectations consistently.
Managed cross-functional teams to achieve project goals while fostering a collaborative work environment.
Led change management initiatives to improve overall processes and increase team adaptability to new technologies or methodologies.
Managed 5 project teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills.
Responsible for the managing project charters, roadmaps , resource planning, annual budgeting exercise, reporting project status to management and customers, project financial reporting, leading project governance team meetings.
Performed overall program-level planning, resource management, stakeholder engagement, communications planning and oversight of interdependent projects ensuring smooth transition to Operations.
Coordinate System Integration Test (SIT) and User Acceptance Test (UAT) and ensure completeness of test scenarios for integration testing.
Managed product backlog effectively, prioritizing high-value items for faster completion.
Delivered and managed RHEL and windows migration and upgrade project for 2000+ servers.
Responsible and accountable for managing yearly DR flip activity for 150 applications and 2000+ servers.
Successfully showed saving of $250k SGD by overseeing JDK migration from oracle to Azul.
Managed technology risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
Successfully completed multiple Infrastructure and automation projects for the Middle office technology business saving $500k to $ 1 Million SGD year.
Responsible for Infra Tech governance by managing EOS/EOL, version upgrades, patching, hardening.
Oversee and manage Citrix Tech farm for 300+ users across Singapore and India. Regularly perform housekeep and monitor Citrix services and server functioning
Successfully delivered following projects like New App and DB VM provisioning, VM and DC migration, Database High Availability setup, Automating Patching and hardening tech debts for OS, DB and middleware components
Fostered a culture of continuous learning by providing ongoing mentorship opportunities for team members seeking professional growth.
Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.

• Managed multiple strategic projects with numerous sub-projects or workstreams.
  Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
  Established strong relationships with key stakeholders, ensuring support for program initiatives.
  Managed and supervised administrative and daily program operations, complying with policies and regulations.
  Oversaw complex and strategic programs by overseeing software development projects and enhancements of SAAS applications.
  Developed comprehensive project plans, setting clear objectives, milestones, and resource allocation for successful execution.
  Monitored project budgets closely, identifying cost-saving opportunities without compromising quality or timelines.
  Led cross-functional teams to successfully deliver high-impact projects on time and within budget.
  Lead end-to-end planning and execution of pivotal programs across tech transformation and product development of SaaS based Airline solution products like Airline Fare Optimizer, Fares Manager, Cargo Revenue Manager, Bundle IQ.
  Manage End to end Software Development life cycle in development of releases for the products.
  Successfully managed budgets and allocated resources to maximise productivity and profitability.
  Conducted post-project evaluations to identify areas of success , lessons learned, and opportunities for improvement in future initiatives.
  Orchestrated the yearly and quarterly roadmaps releases for product along with development team, product owners.
  Delivered Monthly leadership dashboard reporting for the entire portfolio under the business unit.

• Led multiple key projects in IT Infrastructure across APAC with a cumulative budget of more than $10 Million.
• EUC Operations and Delivery
  Managed and led global desktop support team in APAC region supporting 2000+ with 20+ engineers' employees with deep technical background, understanding of desktop support tools, IT service management and hardware/software infrastructure, including O365, Active directory, SCCM/Intune, notebooks, printers, etc
  Lead and collaborate with experienced Services Group within Digital workplace which is responsible for delivering EUC Programs across various services for multiple engagements across APAC.
  Drive the transition from Excel-based systems to ITIL-compliant processes, leveraging ServiceNow to standardize ITSM processes across teams.
  Managed and motivated employees to be productive and engaged in work.
  Accomplished multiple tasks within established timeframes.
  Maximized performance by monitoring daily activities and mentoring team members.
  Drive overall IT strategy in APAC region and responsible for initiation, design, and implementation of major transformation projects within IT.
  Managed design, develop, integrate, deploy, and operate core EUC solution and IT applications and Assist field teams in tracking projects across multiple customers, assessing risk and prioritizing resolutions across product teams in R&D.
  Insourced End User Computing team and transitioned the work from HPE in APAC region and Instrumental in setting up Service desk, Desktop support, Digital workplace operations, Unified communication.
  Participate in Architecture design, high level design of system components, technical review and technical documentation and Assists with the development of cloud design standards related to the Microsoft office 365 Applications and Azure.
  Subject matter expert in the area of Azure and Microsoft products such as Microsoft O365 (such as Exchange Online, OneDrive, Azure AD, SharePoint Online, TEAMS) and endpoint management with Workspace One MDM, alongside strong expertise in Windows 10/11, mobile device enrolment, and security policy management.
  Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

IT Infrastructure Project Management

Led multiple key projects in IT Infrastructure across APAC with a cumulative budget of more than $10 Million USD.
Lead and managed Digital workplace team which is responsible for delivering end user computing Programs across diverse services for multiple engagements across APAC.
Delivered large-scale programs like Microsoft teams' deployment, windows 10 migration, Active Directory & Modern device Management migrations like Intune.
Delivered large office move programs along with upgrading LAN and WAN network, Collaboration video conferencing rooms.
Collaborate with key stakeholders, including business teams, IT infrastructure teams, and offshore counterparts, to ensure alignment of process changes and smooth execution.
Responsible for overseeing software development projects and enhancements.
Effective RAID Management and KPI definition, monitoring and reporting.
Providing visibility and progress reports to internal and external stakeholders.
Work with Product Management and Project Management teams to monitor the development process across the product to ensure the product specifications are accurately followed and delivered in a timely manner.
Ability to interact with diverse technical and non-technical audiences, spanning all organizational levels.
Oversaw yearly cost, resource planning for projects across the programs for revenue optimization.
Regularly report to senior management on the status of operational processes, improvements, and challenges.
Oversaw the capital (CAPEX) and operating (OPEX) financial management of IT through the coordination of IT budgets, forecasts, and financial objectives, ensuring timely analysis, financial tracking, and reporting to the Site leaders.

• Responsible for day-to-day BAU activities of more than 60 customers to monitor and managed Major incidents on more than 4000+ devices supporting 24 x7.

• Provide Technical assistance to US and European customers on wired, wireless Routers and adapters.

• Providing Technical support to US, Canada retail HP customer on End user computing devices like laptop, desktop, printers.