Mahathir Bin Omar

Senior Cabin Crew Member

Singapore Airlines Ltd. / ADR

01.2004 - 10.2024

Maintained strict adherence to safety regulations, ensuring the well-being of passengers and crew members during flights.
Coordinated seamless boarding processes by working closely with ground staff, expediting departure times without compromising service quality or safety standards.
Boosted overall team morale through effective leadership techniques that fostered a positive work environment among crew members.
Conducted thorough inspections of aircraft cabins before takeoff, identifying potential hazards or maintenance needs promptly.
Improved overall cabin efficiency through meticulous attention to detail in pre-flight preparations and post-flight tasks.
Enhanced passenger satisfaction by consistently providing exceptional service and addressing individual needs.
Assisted passengers with special needs, providing personalized care and support throughout the journey.
Ensured compliance with all airline policies and regulatory requirements related to cabin operations during flights.
Streamlined communication between cabin crew and pilots during flights for efficient information sharing on flight status or passenger updates.
Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Resolved passenger conflicts and medical emergencies during flights.
Ensured safety and comfort of customers onboard aircraft.