Summary
Overview
Work History
Education
Skills
Timeline
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MAHARASI DHANAVAN

Summary

Experienced Account Assistant offering 2 years 6 months of experience in AVA-CHEM INDUSTRIAL PTE LTD. Driven to provide efficient, accurate and high-quality support, practices and clerical support needs. Focused on offering first-rate administrative assistance to facilitate smooth department operations.

Overview

6
6
years of professional experience

Work History

Account Assistant

AVA-CHEM INDUSTRIAL PTE LTD
02.2021 - Current
  • Entered customer order details into system, accepted payments and updated accounts.
  • Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
  • Reviewed figures, postings and documents for correct entry, completeness and accuracy.
  • Organized data into multiple spreadsheets to streamline data.
  • Used accounting software to prepare weekly and monthly financial reports.
  • Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
  • Prepared and mailed invoices to customers, processed payments and documented account updates.
  • Communicated regularly with customers regarding account questions and issues.
  • Monitored status of accounts receivable and payable to facilitate prompt processing.
  • Communicated with suppliers to reconcile invoice payments.
  • Maintained accurate and complete documentation to facilitate accounting and filing functions.

Customer Support Engineer

AURESYS PTE LTD
10.2020 - 01.2021
  • Answered incoming support inquiries via chat, phone and email.
  • Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
  • Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.
  • Trained customers to use and maintain equipment to reduce service issues.
  • Used remote diagnostic tools to identify sources of certain customer issues.
  • Transferred data and documents to facilitate system migration and software updates. Performing application daily health checks.
  • Providing support to client on 24/7 bases.
  • Responsible to make sure that all defined SLA’s are met.
  • Monitoring transaction by Ez-link, NFP and other kind of cashless payment done via vending machine readers.
  • Works towards restoring IT services back to normal level in quickest possible time.
  • Preparing and settling payment to Merchant in daily, Weekly and monthly basis.
  • Ensure billing to merchant, sending invoices and tracking payment settlement from customers.
  • Resolve issues and refund from vendor side and inform about refund to Merchants.
  • Supporting merchant to access portal to view settlements and make sure settlement received to their end.

Logistics Manager

COMPASS ROSE FREIGHT SYSTEMS PTE LTD
07.2018 - 09.2020
  • Monitored logistics performance and identified improvement opportunities.
  • Negotiated transportation and logistics contracts to reduce shipping costs.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Monitored and reported on transportation costs and properly filed shipping documents.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.
  • Worked with vendors to schedule daily pickups and weekly deliveries.
  • Developed and refined compelling, differentiated value proposition, as well as positioning and messaging for company's offerings.
  • Stacked and stored pallets at end of shift to keep warehouse clean and organized.
  • Maintained accurate computer records of materials weights, bill amounts and identified variances.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Collaborated with Warehouse and Sales Department to manage supplier relationships, product inventory and purchasing across multiple companies.
  • Prepared shipping documents and invoices, processed payments and fielded client questions.
  • Assigned shipments to carriers in centralized database, choosing least expensive options to minimize shipping fees.
  • Maintained positive relationships with representatives of UPS, FedEX, USPS and DHL shipping companies.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.

Assistant Finance Administrator

JEAMS TRANSPORTATION & WAREHOUSING PTE LTD
10.2017 - 06.2018
  • Reconciled accounts and investigated variances.
  • Prepared bi-weekly payroll for 150 employees and maintained all associated files.
  • Analyzed budgets, forecasts and current trends to support overall financial operations.
  • Managed expense tracking and personnel vouchers.
  • Reconciled accounts and investigated variances.
  • Analyzed budgets, forecasts and current trends to support overall financial operations.
  • Managed expense tracking and personnel vouchers.
  • Produced reports outlining latest financial information such as expenses, income and outstanding balances.
  • Updated daily transaction records to assist with payroll and billing administration.
  • Completed clerical and data entry tasks to optimize financial procedures.
  • Handled 50 employee payroll and other day-to-day financial transactions while maintaining long-term goals.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Matched purchase orders with invoices and recorded necessary information.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.

Education

Bachelor of Engineering - Electronics And Communications Engineering

ST.JOSEPH'S COLLEGE OF ENGINEERING & TECHNOLOGY
Tamil Nadu, India
04.2015

High School Diploma -

ST. GABRIEL'S GIRLS' HIGHER SECONDARY SCHOOL
Tamil Nadu,India
04.2011

Skills

  • Bank Account Management
  • Cash Deposits and Receipts
  • Accounts Payable and Accounts Receivable
  • Inventory Control
  • Payment Collection
  • Purchase Orders
  • Month-End Closings
  • Clerical Support
  • Customer Relationship Management
  • Microsoft Office
  • Payroll Preparation and Processing
  • Invoice and Payment Tracking
  • Account Reconciliation
  • Human Resources Department Processes
  • Arranging Transportation
  • Inventory Management and Planning
  • Material Loading and Unloading
  • Shipping Documentation
  • Inventory Recordkeeping

Timeline

Account Assistant

AVA-CHEM INDUSTRIAL PTE LTD
02.2021 - Current

Customer Support Engineer

AURESYS PTE LTD
10.2020 - 01.2021

Logistics Manager

COMPASS ROSE FREIGHT SYSTEMS PTE LTD
07.2018 - 09.2020

Assistant Finance Administrator

JEAMS TRANSPORTATION & WAREHOUSING PTE LTD
10.2017 - 06.2018

Bachelor of Engineering - Electronics And Communications Engineering

ST.JOSEPH'S COLLEGE OF ENGINEERING & TECHNOLOGY

High School Diploma -

ST. GABRIEL'S GIRLS' HIGHER SECONDARY SCHOOL

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MAHARASI DHANAVAN