MAHARASI DHANAVAN
Summary
Experienced Account Assistant offering 2 years 6 months of experience in AVA-CHEM INDUSTRIAL PTE LTD. Driven to provide efficient, accurate and high-quality support, practices and clerical support needs. Focused on offering first-rate administrative assistance to facilitate smooth department operations.
Overview
6
6
years of professional experience
Work History
Account Assistant
AVA-CHEM INDUSTRIAL PTE LTD
10 Tuas Avenue 18A, Singapore
02.2021 - Current
- Entered customer order details into system, accepted payments and updated accounts.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
- Reviewed figures, postings and documents for correct entry, completeness and accuracy.
- Organized data into multiple spreadsheets to streamline data.
- Used accounting software to prepare weekly and monthly financial reports.
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Communicated regularly with customers regarding account questions and issues.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Communicated with suppliers to reconcile invoice payments.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
Customer Support Engineer
AURESYS PTE LTD
192 Pandan Loop, Singapore
10.2020 - 01.2021
- Answered incoming support inquiries via chat, phone and email.
- Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
- Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.
- Trained customers to use and maintain equipment to reduce service issues.
- Used remote diagnostic tools to identify sources of certain customer issues.
- Transferred data and documents to facilitate system migration and software updates. Performing application daily health checks.
- Providing support to client on 24/7 bases.
- Responsible to make sure that all defined SLA’s are met.
- Monitoring transaction by Ez-link, NFP and other kind of cashless payment done via vending machine readers.
- Works towards restoring IT services back to normal level in quickest possible time.
- Preparing and settling payment to Merchant in daily, Weekly and monthly basis.
- Ensure billing to merchant, sending invoices and tracking payment settlement from customers.
- Resolve issues and refund from vendor side and inform about refund to Merchants.
- Supporting merchant to access portal to view settlements and make sure settlement received to their end.
Logistics Manager
COMPASS ROSE FREIGHT SYSTEMS PTE LTD
27 Penjuru Lane, Singapore
07.2018 - 09.2020
- Monitored logistics performance and identified improvement opportunities.
- Negotiated transportation and logistics contracts to reduce shipping costs.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Monitored and reported on transportation costs and properly filed shipping documents.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Developed and refined compelling, differentiated value proposition, as well as positioning and messaging for company's offerings.
- Stacked and stored pallets at end of shift to keep warehouse clean and organized.
- Maintained accurate computer records of materials weights, bill amounts and identified variances.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Collaborated with Warehouse and Sales Department to manage supplier relationships, product inventory and purchasing across multiple companies.
- Prepared shipping documents and invoices, processed payments and fielded client questions.
- Assigned shipments to carriers in centralized database, choosing least expensive options to minimize shipping fees.
- Maintained positive relationships with representatives of UPS, FedEX, USPS and DHL shipping companies.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Assistant Finance Administrator
JEAMS TRANSPORTATION & WAREHOUSING PTE LTD
10 Changi North Way, Singapore
10.2017 - 06.2018
- Reconciled accounts and investigated variances.
- Prepared bi-weekly payroll for 150 employees and maintained all associated files.
- Analyzed budgets, forecasts and current trends to support overall financial operations.
- Managed expense tracking and personnel vouchers.
- Reconciled accounts and investigated variances.
- Analyzed budgets, forecasts and current trends to support overall financial operations.
- Managed expense tracking and personnel vouchers.
- Produced reports outlining latest financial information such as expenses, income and outstanding balances.
- Updated daily transaction records to assist with payroll and billing administration.
- Completed clerical and data entry tasks to optimize financial procedures.
- Handled 50 employee payroll and other day-to-day financial transactions while maintaining long-term goals.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Matched purchase orders with invoices and recorded necessary information.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
Education
Bachelor of Engineering - Electronics And Communications Engineering
ST.JOSEPH'S COLLEGE OF ENGINEERING & TECHNOLOGY
Tamil Nadu, India04.2015
High School Diploma -
ST. GABRIEL'S GIRLS' HIGHER SECONDARY SCHOOL
Tamil Nadu,India04.2011
Skills
- Bank Account Management
- Cash Deposits and Receipts
- Accounts Payable and Accounts Receivable
- Inventory Control
- Payment Collection
- Purchase Orders
- Month-End Closings
- Clerical Support
- Customer Relationship Management
- Microsoft Office
- Payroll Preparation and Processing
- Invoice and Payment Tracking
- Account Reconciliation
- Human Resources Department Processes
- Arranging Transportation
- Inventory Management and Planning
- Material Loading and Unloading
- Shipping Documentation
- Inventory Recordkeeping
Timeline
Account Assistant
AVA-CHEM INDUSTRIAL PTE LTD
02.2021 - Current
Customer Support Engineer
AURESYS PTE LTD
10.2020 - 01.2021
Logistics Manager
COMPASS ROSE FREIGHT SYSTEMS PTE LTD
07.2018 - 09.2020
Assistant Finance Administrator
JEAMS TRANSPORTATION & WAREHOUSING PTE LTD
10.2017 - 06.2018
Bachelor of Engineering - Electronics And Communications Engineering
ST.JOSEPH'S COLLEGE OF ENGINEERING & TECHNOLOGY
High School Diploma -
ST. GABRIEL'S GIRLS' HIGHER SECONDARY SCHOOL