Microsoft Office
Maharani Subramaniam
Front Desk Executive
Summary
As an experienced front desk executive and trainer, I bring a solid background in customer service, guest relations, and administrative management within a boutique hospitality environment. My responsibilities include managing guest check-ins and check-outs, addressing inquiries and concerns with professionalism, and ensuring a seamless and welcoming experience for all visitors. In addition to my front desk duties, I train new staff members, sharing best practices to enhance team efficiency and guest satisfaction. My skills in multitasking, issue resolution, and training contribute to a positive guest experience and operational success.
Overview
18
18
years of professional experience
7
7
years of post-secondary education
13
13
Certifications
2
2
Languages
Work History
Front Office Executive
Cube Hospitality Pte. Ltd.
07.2022 - Current
- Maintained accurate records of guest information through diligent documentation and data entry efforts.
- Handled cash transactions accurately, ensuring proper accounting for daily financial reports.
- Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
- Streamlined front desk operations by implementing efficient check-in and check-out procedures.
- Assisted in training new front office team members, leading to increased productivity and efficiency.
- Managed high call volumes, directing callers to appropriate departments or handling inquiries as needed.
- Created a welcoming atmosphere by maintaining a clean and organized reception area for all visitors.
- Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.
HR & Administrative Support (Ad Hoc)
Hillcrest Security & Management Services Pte. Ltd.
02.2022 - 06.2022
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Provided HR and administrative support, managing scheduling, coordination, and communications for ad hoc tasks.
- Assisted in recruitment and staff management while maintaining confidentiality and ensuring smooth operations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Car Sales Executive
Monster Motors Pte. Ltd.
02.2018 - 02.2020
- Organized test drives for potential buyers, highlighting key features and benefits of various vehicle models during each drive.
- Facilitated smooth transactions between buyers, finance personnel, service departments, and other key stakeholders during the car-buying process.
- Negotiated favorable financing terms with lenders, enabling clients to secure affordable loans for vehicle purchases.
- Addressed customer concerns promptly and professionally, resolving issues to the satisfaction of both parties whenever possible.
- Increased car sales by establishing rapport with customers and conducting comprehensive needs assessments.
- Leveraged social media platforms effectively to showcase available inventory, attract new leads, and maintain ongoing communication with previous customers for potential repeat business.
IT Project Executive
Advantechnologies Pte. Ltd.
02.2018 - 02.2020
- Developed comprehensive project plans, outlining goals, objectives, tasks, and deadlines for all team members.
- Led IT project initiatives, supervising a team in Pakistan, and coordinated client meetings for project takeovers and handovers.
- Coordinated meetings with vendors, and internal teams to facilitate smooth project progressions.
- Conducted thorough post-project evaluations to identify areas of improvement for future initiatives.
- Delivered projects on time and within budget by effectively managing timelines and resources.
- Built impactful relationships with clients and suppliers.
- Achieved high client satisfaction ratings by consistently meeting or exceeding expectations in project delivery.
- Improved team collaboration with clear communication and regular status updates.
Customer Service Representative
GYM Pte Ltd
03.2017 - 01.2018
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Delivered excellent customer service, helping with membership sign-ups and providing information about gym programs and services.
- Collaborated with the fitness team to enhance member experiences and organize events for member retention.
Secretary
Golf Buddy Network Pte. Ltd.
04.2016 - 01.2017
- Maintained daily report documents, memos and invoices.
- Managed new member sign-ups and onboarding processes.
- Coordinated and hosted golf games and events for members, including country club and overseas activities.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Maintained electronic filing systems and categorized documents.
- Entered data into system and updated customer contacts with information to keep records current.
Preschool Teacher
Modern Montessori International
10.2013 - 12.2014
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Applied play-based strategies to provide diverse approaches to learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Maintained accurate records of each child''s progress throughout the year using various documentation methods such as portfolios or tracking sheets.
- Allowed for ample outdoor discovery time in schedule each day.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
Aviation Screening Officer
Certis Cisco
01.2010 - 06.2011
- Participated in ongoing training sessions to continuously improve skills related to aviation security practices.
- Issued work entry passes for access workers and MFA officials.
- Assisted passengers with lost baggage and related services.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
Childcare Teacher
The Salvation Army
06.2006 - 12.2010
- Continually sought professional development opportunities to stay current in educational research and best practices, applying this knowledge to enhance teaching effectiveness.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Implemented hands-on learning experiences to reinforce key concepts and improve retention rates among students.
- Created safe and nurturing learning environment for preschoolers.
- Helped new preschool children get used to classes by giving one-on-one support.
- Modeled positive behavior and communication skills for students.
Education
No Degree - "A" Level
Private
Singapore, Null, Singapore 01.2007 - 12.2008
No Degree - 'O' Level
Swiss Cottage Secondary School
Singapore, Null, Singapore 01.2000 - 12.2004
Skills
Mail handling
Software
Adobe Acrobat Reader
Hotel Management Software (HMS)
Email Client
Point of Sale (POS) System
Google Translate
Security and Surveillance Systems
Certification
Attractions Programme Development
Timeline
Attractions Programme Development
02-2024
Service Excellence
02-2024
Front Office Executive
Cube Hospitality Pte. Ltd.
07.2022 - Current
HR & Administrative Support (Ad Hoc)
Hillcrest Security & Management Services Pte. Ltd.
02.2022 - 06.2022
Car Sales Executive
Monster Motors Pte. Ltd.
02.2018 - 02.2020
IT Project Executive
Advantechnologies Pte. Ltd.
02.2018 - 02.2020
Customer Service Representative
GYM Pte Ltd
03.2017 - 01.2018
Secretary
Golf Buddy Network Pte. Ltd.
04.2016 - 01.2017
Preschool Teacher
Modern Montessori International
10.2013 - 12.2014
Work Effectively with Families and Significant Others
09-2012
Provide Visitor Information
08-2012
Provide, Supervise, and Monitor Services and Programmes for Clients
08-2012
Liaise with Other Services to Achieve Client Outcomes
07-2012
Implement Plans for Developing Responsible Behaviour
06-2012
Incorporate Common Processes in Protection, Probation, and Rehabilitation
06-2012
Identify, Assess, and Implement Strategies for Developmental Needs
04-2012
Handle Security Incidents and Services
03-2012
Apply and Supervise Workplace Safety and Health (WSH) Policies and Procedures
02-2012
Demonstrate First Aid/CPR Skills
02-2012
Apply a Legal and Ethical Framework
01-2012
Aviation Screening Officer
Certis Cisco
01.2010 - 06.2011
No Degree - "A" Level
Private
01.2007 - 12.2008
Childcare Teacher
The Salvation Army
06.2006 - 12.2010
No Degree - 'O' Level
Swiss Cottage Secondary School
01.2000 - 12.2004
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