Mahaletchumy Naidammah

Experienced sales and customer service specialist with 10+ years in the insurance and banking sectors. Proven track record in motor and general insurance sales, consistently exceeding KPIs while delivering exceptional customer support. Skilled in handling NCD disputes, MAS/CEO-level complaints, and high-volume lead conversion. Recognized for strong communication, cross-selling techniques, and mentoring new staff. Technically proficient in CRM tools and digital platforms including video banking and live chat systems.

• MS Office Suite
• Basic PC troubleshooting
• Excellent English
• Excellent Malay
• Excellent Tamil

• Perform outbound follow-up calls to customers to help deepen relationships and cross-sell, upsell our products and services.
• Excellent skill in negotiated with client to provide the best deals without compromising their motor coverage.
• Ability to catching up in insurance products and continue learning new ways in selling the insurance product based on the client needs.
• Consistency achieving beyond the standard KPI set my management on monthly basis.
• Capability in selling multiple insurance product to one client and increasing company profit.
• Successfully developed an innovative spreadsheet program in tracking devices, broadband and SIMpacks to reduce variances by 99%, was requested by the Regional Manager to implement the program across every branch in the Central Region.
• Ability in handling CEO/ MAS complaint and escalation.
• EXSA STAR Award 2019 awarded.
• I'm part of UAT team during the launch of 1st Video Banking for banking industry in ASIAN country.
• My role is generating leads for offshore client to open account at Singapore, assisting the client on account application process and making appointment with Relationship Manager at Singapore Branch.
• A consistency in doing cross sales for personal loan and my highest achievement is SGD 290,000.00 per month.
• Orchestrated team feedback sessions to address service request errors, successfully reduced team errors by 95%.
• Established a standard format to standardize customer claims to reduce complaints by 85% while increasing correspondence effectiveness by 70%.

• Top performer at Budget Direct Insurance – high motor policy closures and consistent KPI achievements.
• SGD 290,000 in personal loan sales in one month via video banking (Standard Chartered).
• EXSA STAR Award recipient for outstanding digital customer service (2019).
• Handled CEO and MAS-level complaint escalations with professionalism and efficiency.
• Played key role in launching Asia’s first Video Banking platform as UAT team member.
• Managed emergency medical evacuations from rural areas to France at AIG.
• Completed a 48-hour audit marathon for regional compliance while at Maxis.
• Developed a stock tracking system that reduced variance by 99% and was adopted regionally.

• Top performer at Budget Direct Insurance – high motor policy closures and consistent KPI achievements.
• SGD 290,000 in personal loan sales in one month via video banking (Standard Chartered).
• EXSA STAR Award recipient for outstanding digital customer service (2019).
• Handled CEO and MAS-level complaint escalations with professionalism and efficiency.
• Played key role in launching Asia’s first Video Banking platform as UAT team member.
• Managed emergency medical evacuations from rural areas to France at AIG.
• Completed a 48-hour audit marathon for regional compliance while at Maxis.
• Developed a stock tracking system that reduced variance by 99% and was adopted regionally.