Timeline
Work Preference
Work History
Overview
Education
Skills
Summary
Generic

Ma Gracielle Cuevas

Network Operations Engineer
San Pablo City,Laguna

Timeline

Network Operations Engineer

Emerson Electric
06.2022 - 01.2026

Data Network Engineer

Globe Telecommunications
04.2017 - 05.2022

Bachelor of Science - Electronics Engineering

Polytechnic University of The Philippines
06.2011 - 04.2016

Work Preference

Work Type

Part TimeContract Work

Location Preference

Remote

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionPersonal development programs

Work History

Network Operations Engineer

Emerson Electric
Mandaluyong, Philippines
06.2022 - 01.2026

I am a Network Operations Engineer specializing in the evolution of Software-Defined Networking (SDN) and Wireless Orchestration. From leading Cisco DNA Center deployments to managing global SD-WAN and Cloudflare edge services

  • Wireless Network : Act as the technical lead for Cisco Catalyst Center (DNA Center), overseeing wireless health, automation, and assurance.
  • SD-WAN Management: Direct the configuration and troubleshooting of SD-WAN via vManage to optimize branch connectivity and application performance.
  • Network Security & Firewalls: Manage and audit security policies across Palo Alto, Prisma, and Azure NSX, ensuring robust perimeter and cloud security.
  • DDI & Edge Services: Maintain global DNS/IPAM integrity using Infoblox, Cloudflare (CSC), and Microsoft DNS Manager.
  • Load Balancing: Orchestrate application delivery controllers including F5 BIG-IP and VMware AVI across on-prem and OCI (Oracle Cloud) environments.
  • Monitoring & Analytics: Drive proactive incident resolution through SolarWinds and CrowdStrike LogScale, utilizing SecureCRT for advanced CLI troubleshooting.
  • ITSM & Compliance: Manage lifecycle tasks and critical incident workflows within ServiceNow, maintaining strict uptime standards.

Data Network Engineer

Globe Telecommunications
Makati, Philippines
04.2017 - 05.2022

Overview

9
9
years of professional experience
5
5
years of post-secondary education

Education

Bachelor of Science - Electronics Engineering

Polytechnic University of The Philippines
Sto Tomas, Batangas
06.2011 - 04.2016

Skills

  • Network Orchestration & Wireless

Cisco Catalyst Center (formerly DNA Center): Intent-based networking; expert in Assurance, Automation, and SDA (Software-Defined Access) Managing device lifecycle, AI-driven troubleshooting, and zero-touch provisioning (PnP)

Enterprise Wireless: Expert in high-density wireless design and optimization using Catalyst 9800 WLCs and Cisco Spaces integration

  • Software-Defined Networking (SD-WAN & Cloud)

Cisco SD-WAN (vManage)

Cloud Connectivity: OCI (Oracle Cloud Infrastructure) and Azure

  • Network Security & Firewalling

Palo Alto & Prisma: Lead for Prisma Access (SASE) and Prisma SD-WAN Expert in managing Palo Alto Next-Gen Firewalls (NGFW) via Panorama

Cloud Security: Implementing and auditing Azure NSX and cloud-native firewall policies to secure microservices and VNETs

  • DDI & Edge Services (DNS/DHCP/IPAM)

Infoblox & Microsoft DNS

Cloudflare (CSC): Managing Edge DNS

  • Application Delivery & Load Balancing

F5 BIG-IP

VMware AVI (NSX Advanced Load Balancer)

  • Observability & Operations

Monitoring & Logging: Utilizing SolarWinds and CrowdStrike LogScale (formerly Humio)

Tools & ITSM: Proficient in SecureCRT (advanced CLI automation), ServiceNow (Change/Inci Management)

Summary

I am a Network Operations Engineer with a career foundation built in high-scale carrier infrastructure, starting as a Network Support Engineer at Globe Telecom. This background in service-provider environments instilled in me a "macro-level" understanding of network scalability and the discipline required for mission-critical troubleshooting.

Currently, I lead the end-to-end lifecycle of enterprise network operations—expertly balancing complex project deployments with the day-to-day rigor of incident, task, and change management. I specialize in bridging the gap between carrier-grade reliability and modern, software-defined automation, ensuring 24/7 stability for high-compliance environments where uptime is non-negotiable.

Ma Gracielle CuevasNetwork Operations Engineer