Maggie Phang

Sales Coordinator

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Followed up with customers by phone and email to resolve issues quickly and answer questions.
• Prioritized daily workflows, inbound calls, quotes and sales-related inquiries.
• Coordinated with warehouse department to pull products for customers.
• Managed processing of sales orders, ensuring accuracy and timeliness from placement to delivery.
• Entered data into system and updated customer contacts with information to keep records current.

Shipping Coordinator

• Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
• Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
• Ensured timely deliveries with effective communication between warehouse staff, carriers, and customers.
• Coordinated international shipments, navigating customs requirements and import/export laws for efficient delivery of goods.
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
• Processed returns and updated accounts.
• Worked with vendors to schedule daily pickups and weekly deliveries.

Admin

• Managed incoming calls, directing callers to appropriate personnel or taking detailed messages when necessary.
• Updated reports, managed accounts, and generated reports for company database.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.

Account Payroll

• Maintained accurate records, ensuring timely processing of invoices, payments
• Maintained payroll information by calculating, collecting, and entering data.
• Updated employee files with new details such as changes in address or salary levels.
• Processed new hire paperwork and documents.

Sales Support

• Handled customer inquiries, complaints, and returns.
• Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
• Collected, arranged, and input information into database system.
• Processed customer orders in line with established policies and procedures.
• Documented all support interactions in ticketing system to track progress and maintain records of resolved issue
• Managed specialist team to provide technical assistance and customer service.

Purchaser

• Managed procurement projects from initiation to completion, ensuring timely delivery of goods and services.
• Input, analyzed and reported on data covering all aspects of procurement operations.
• Prepared purchase orders using QuickBooks systems, ensuring accurate data entry and timely communication with suppliers.
• Checked items received against items ordered by verifying receipts.

Admin

• Handled incoming phone calls and answered questions from callers.
• Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
• Scheduled appointments and managed calendars for staff members.
• Performed regular audits of office supplies inventory, proactively addressing potential shortages or inefficiencies in stock management.

Purchaser

• Prepared purchase orders, ensuring accurate data entry and timely communication with suppliers.
• Managed the procurement process from requisition to payment, ensuring timely deliveries and accurate invoicing.
• Checked items received against items ordered by verifying receipts.
• Researched suppliers based on availability, quality, selection, and price.

IT Sales Support

• Followed up with customers by phone and email to resolve issues quickly and answer questions.
• Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Prioritized daily workflows, inbound calls, quotes and sales-related inquiries.
• Managed the processing of sales orders, ensuring accuracy and timeliness from placement to delivery.

Inside Sales

• Placed sales calls and handled sales for incoming customer calls.
• Handles customers' office internet and voice services and provides appropriate solutions to customers.
• Assist in submitting orders to service providers (SingTel) and follow up until service activation + after-sales service.