MAGGIE HENG
Summary
Results-driven and highly organized professional with over 15 years of proven success supporting high-net-worth clients, senior executives, and luxury-focused environments across hospitality, real estate, and private business domains. Demonstrated ability to manage complex schedules, coordinate global travel, oversee VIP experiences, and handle sensitive information with discretion and poise. Adept at planning high-impact events, managing confidential assets, and liaising with elite service providers. Recognized for anticipating needs, maintaining utmost confidentiality, and ensuring seamless personal and business support that elevates client satisfaction and loyalty.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Senior Manager
Marina Bay Sands Pte Ltd
2021 - Current
- Lead a high-performing team focused on building long-term relationships with UHNW international clients, overseeing travel, event, and accommodation arrangements tailored to individual preferences.
- Manage confidential guest data, preferences, and strategic plans with strict discretion while coordinating high-touch interactions across departments.
- Liaise with business partners, luxury service providers, legal advisors, and vendors to deliver seamless experiences aligned with client expectations.
- Strategize and execute bespoke client engagement initiatives, driving increased loyalty, revenue, and visitation from elite market segments.
- Support complex scheduling across family visits, personal events, and high-profile gaming or social engagements.
- Collaborate on VIP events and high-stakes functions, managing all logistics and ensuring service excellence from invitation to execution.
Realtor
PropNex Realty Pte Ltd
01.2020 - Current
- Delivered bespoke end-to-end property services for high-net-worth individuals, including luxury home search, off-market listings, legal documentation, and post-sale concierge support.
- Acted as a trusted advisor to UHNW clients, leveraging data analytics and market insights to guide multimillion-dollar property decisions discreetly.
- Advised on real estate investments while maintaining strict confidentiality and trust with elite clientele
Assistant Director, Sales
BEENET Singapore Pte Ltd
01.2017 - 01.2020
- Oversaw CRM-driven engagement with executive clients, ensuring smooth communications and follow-ups for multiple concurrent accounts.
- Supported founders and stakeholders on integration of investment-related SaaS tools, with exposure to finance and reporting.
- Handled sensitive client documentation and contracts in collaboration with legal teams.
Strategic Account Service Manager, Asia Pacific
INTTRA Pte Ltd
01.2016 - 01.2017
- Acted as liaison between multinational executive clients and technical teams, translating complex solutions into actionable steps.
- Delivered support on logistics and project coordination for high-level engagements, ensuring client satisfaction in time-sensitive scenarios.
Sales Manager
BEENET Singapore Pte Ltd
01.2013 - 01.2014
- Managed multiple accounts across various sectors while balancing fast-paced travel schedules, project requirements, and documentation.
- Delivered premium, personalized service and acted as a central point of coordination for all client needs.
Assistant Director (Marketing & Membership)
Tower Club
01.2012 - 01.2013
- Managed elite clientele communications, luxury event planning, and high-end member experiences with discretion.
- Created and executed bespoke private events, partnership activations, and celebrations tailored to UHNW members.
- Coordinated personal and club-related requests including reservations, entertainment, and lifestyle needs.
Player Development (VIP Services)
Marina Bay Sands Pte Ltd
01.2010 - 01.2012
- Managed VIP client itineraries including luxury hotel bookings, entertainment, and transport across international destinations.
- Supported executive-level guest interactions and facilitated high-stakes arrangements with absolute discretion.
- Worked cross-departmentally to plan elite private engagements, celebrations, and client appreciation events.
Founder
The Cat Whisperer (Luxury Pet Services)
01.2005 - 01.2007
- Oversaw all logistics and operations for a boutique business serving affluent pet owners, including home visit coordination, luxury product sourcing, and media engagement.
- Built long-standing client trust by personally managing confidential home service visits and sensitive animal care instructions.
Carrier Relations Sales Manager
China Motion Pte Ltd
01.2004 - 01.2005
- Worked closely with high-level stakeholders on contract management, scheduling discussions, and service optimization for enterprise clients.
Senior Account Manager
Jardine OneSolution (2001) Pte Ltd
01.2003 - 01.2004
- Managed $2M portfolio while handling scheduling, briefing materials, and project rollout updates for senior decision-makers.
Account Manager
Singapore Computer Systems Limited
01.2000 - 01.2003
- Liaised with corporate leadership on multimillion-dollar projects, acting as primary point of coordination and communication across planning stages.
Senior Analyst Programmer
Prudential Assurance Company Singapore (Pte) Limited
01.1996 - 01.1999
- Led a 3-person team in executing business-critical technology upgrades while maintaining strict data confidentiality.
Education
Higher National Diploma - Computer Studies
Ngee Ann Polytechnic
GCE 'O' Level - undefined
Cedar Girls' Secondary School
PSLE - undefined
Moulmein Primary School
Skills
- Stakeholder Relationship Management
- Discretion, Confidential Communication & Document Handling
- High-Profile Client Engagement
- Scheduling & Calendar Coordination
- Travel Planning Assistance
- Luxury Membership Management
- Event & Private Project Coordination
- Legal, Vendor, Partner & Investment Liaison
- Multitasking in High-Pressure Environments
- Microsoft Office 365, Google Suite, CRM Systems
- Attention to Detail & Anticipatory Thinking
Websites
Certification
- Piano Practical & Theory Examination Grades 1-8
- Royal School of Music
Additional Information
I believe in creating calm behind the scenes so others can operate at their best. Discretion, loyalty, and anticipation are the values I live by in service of those I support.
LANGUAGES
English: Bilingual
Mandarin: Native
Cantonese: Advanced
Timeline
Realtor
PropNex Realty Pte Ltd
01.2020 - Current
Assistant Director, Sales
BEENET Singapore Pte Ltd
01.2017 - 01.2020
Strategic Account Service Manager, Asia Pacific
INTTRA Pte Ltd
01.2016 - 01.2017
Sales Manager
BEENET Singapore Pte Ltd
01.2013 - 01.2014
Assistant Director (Marketing & Membership)
Tower Club
01.2012 - 01.2013
Player Development (VIP Services)
Marina Bay Sands Pte Ltd
01.2010 - 01.2012
Founder
The Cat Whisperer (Luxury Pet Services)
01.2005 - 01.2007
Carrier Relations Sales Manager
China Motion Pte Ltd
01.2004 - 01.2005
Senior Account Manager
Jardine OneSolution (2001) Pte Ltd
01.2003 - 01.2004
Account Manager
Singapore Computer Systems Limited
01.2000 - 01.2003
Senior Analyst Programmer
Prudential Assurance Company Singapore (Pte) Limited
01.1996 - 01.1999
GCE 'O' Level - undefined
Cedar Girls' Secondary School
PSLE - undefined
Moulmein Primary School
Senior Manager
Marina Bay Sands Pte Ltd
2021 - Current
Higher National Diploma - Computer Studies
Ngee Ann Polytechnic
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