Summary
Overview
Work History
Education
Skills
Websites
Certification
Additional Information
LANGUAGES
Timeline
Generic
MAGGIE HENG

MAGGIE HENG

Summary

Results-driven and highly organized professional with over 15 years of proven success supporting high-net-worth clients, senior executives, and luxury-focused environments across hospitality, real estate, and private business domains. Demonstrated ability to manage complex schedules, coordinate global travel, oversee VIP experiences, and handle sensitive information with discretion and poise. Adept at planning high-impact events, managing confidential assets, and liaising with elite service providers. Recognized for anticipating needs, maintaining utmost confidentiality, and ensuring seamless personal and business support that elevates client satisfaction and loyalty.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Senior Manager

Marina Bay Sands Pte Ltd
2021 - Current
  • Lead a high-performing team focused on building long-term relationships with UHNW international clients, overseeing travel, event, and accommodation arrangements tailored to individual preferences.
  • Manage confidential guest data, preferences, and strategic plans with strict discretion while coordinating high-touch interactions across departments.
  • Liaise with business partners, luxury service providers, legal advisors, and vendors to deliver seamless experiences aligned with client expectations.
  • Strategize and execute bespoke client engagement initiatives, driving increased loyalty, revenue, and visitation from elite market segments.
  • Support complex scheduling across family visits, personal events, and high-profile gaming or social engagements.
  • Collaborate on VIP events and high-stakes functions, managing all logistics and ensuring service excellence from invitation to execution.

Realtor

PropNex Realty Pte Ltd
01.2020 - Current
  • Delivered bespoke end-to-end property services for high-net-worth individuals, including luxury home search, off-market listings, legal documentation, and post-sale concierge support.
  • Acted as a trusted advisor to UHNW clients, leveraging data analytics and market insights to guide multimillion-dollar property decisions discreetly.
  • Advised on real estate investments while maintaining strict confidentiality and trust with elite clientele

Assistant Director, Sales

BEENET Singapore Pte Ltd
01.2017 - 01.2020
  • Oversaw CRM-driven engagement with executive clients, ensuring smooth communications and follow-ups for multiple concurrent accounts.
  • Supported founders and stakeholders on integration of investment-related SaaS tools, with exposure to finance and reporting.
  • Handled sensitive client documentation and contracts in collaboration with legal teams.

Strategic Account Service Manager, Asia Pacific

INTTRA Pte Ltd
01.2016 - 01.2017
  • Acted as liaison between multinational executive clients and technical teams, translating complex solutions into actionable steps.
  • Delivered support on logistics and project coordination for high-level engagements, ensuring client satisfaction in time-sensitive scenarios.


Sales Manager

BEENET Singapore Pte Ltd
01.2013 - 01.2014
  • Managed multiple accounts across various sectors while balancing fast-paced travel schedules, project requirements, and documentation.
  • Delivered premium, personalized service and acted as a central point of coordination for all client needs.

Assistant Director (Marketing & Membership)

Tower Club
01.2012 - 01.2013
  • Managed elite clientele communications, luxury event planning, and high-end member experiences with discretion.
  • Created and executed bespoke private events, partnership activations, and celebrations tailored to UHNW members.
  • Coordinated personal and club-related requests including reservations, entertainment, and lifestyle needs.

Player Development (VIP Services)

Marina Bay Sands Pte Ltd
01.2010 - 01.2012
  • Managed VIP client itineraries including luxury hotel bookings, entertainment, and transport across international destinations.
  • Supported executive-level guest interactions and facilitated high-stakes arrangements with absolute discretion.
  • Worked cross-departmentally to plan elite private engagements, celebrations, and client appreciation events.

Founder

The Cat Whisperer (Luxury Pet Services)
01.2005 - 01.2007
  • Oversaw all logistics and operations for a boutique business serving affluent pet owners, including home visit coordination, luxury product sourcing, and media engagement.
  • Built long-standing client trust by personally managing confidential home service visits and sensitive animal care instructions.

Carrier Relations Sales Manager

China Motion Pte Ltd
01.2004 - 01.2005
  • Worked closely with high-level stakeholders on contract management, scheduling discussions, and service optimization for enterprise clients.

Senior Account Manager

Jardine OneSolution (2001) Pte Ltd
01.2003 - 01.2004
  • Managed $2M portfolio while handling scheduling, briefing materials, and project rollout updates for senior decision-makers.

Account Manager

Singapore Computer Systems Limited
01.2000 - 01.2003
  • Liaised with corporate leadership on multimillion-dollar projects, acting as primary point of coordination and communication across planning stages.

Senior Analyst Programmer

Prudential Assurance Company Singapore (Pte) Limited
01.1996 - 01.1999
  • Led a 3-person team in executing business-critical technology upgrades while maintaining strict data confidentiality.

Education

Higher National Diploma - Computer Studies

Ngee Ann Polytechnic

GCE 'O' Level - undefined

Cedar Girls' Secondary School

PSLE - undefined

Moulmein Primary School

Skills

  • Stakeholder Relationship Management
  • Discretion, Confidential Communication & Document Handling
  • High-Profile Client Engagement
  • Scheduling & Calendar Coordination
  • Travel Planning Assistance
  • Luxury Membership Management
  • Event & Private Project Coordination
  • Legal, Vendor, Partner & Investment Liaison
  • Multitasking in High-Pressure Environments
  • Microsoft Office 365, Google Suite, CRM Systems
  • Attention to Detail & Anticipatory Thinking

Certification

  • Piano Practical & Theory Examination Grades 1-8
  • Royal School of Music

Additional Information

I believe in creating calm behind the scenes so others can operate at their best. Discretion, loyalty, and anticipation are the values I live by in service of those I support.

LANGUAGES

English: Bilingual
Mandarin: Native
Cantonese: Advanced

Timeline

Realtor

PropNex Realty Pte Ltd
01.2020 - Current

Assistant Director, Sales

BEENET Singapore Pte Ltd
01.2017 - 01.2020

Strategic Account Service Manager, Asia Pacific

INTTRA Pte Ltd
01.2016 - 01.2017

Sales Manager

BEENET Singapore Pte Ltd
01.2013 - 01.2014

Assistant Director (Marketing & Membership)

Tower Club
01.2012 - 01.2013

Player Development (VIP Services)

Marina Bay Sands Pte Ltd
01.2010 - 01.2012

Founder

The Cat Whisperer (Luxury Pet Services)
01.2005 - 01.2007

Carrier Relations Sales Manager

China Motion Pte Ltd
01.2004 - 01.2005

Senior Account Manager

Jardine OneSolution (2001) Pte Ltd
01.2003 - 01.2004

Account Manager

Singapore Computer Systems Limited
01.2000 - 01.2003

Senior Analyst Programmer

Prudential Assurance Company Singapore (Pte) Limited
01.1996 - 01.1999

GCE 'O' Level - undefined

Cedar Girls' Secondary School

PSLE - undefined

Moulmein Primary School

Senior Manager

Marina Bay Sands Pte Ltd
2021 - Current

Higher National Diploma - Computer Studies

Ngee Ann Polytechnic
MAGGIE HENG