Product management professional with 15 years of product growth, delivery, market research and data analysis in fintech industry. Highly skilled in B2B and B2C SaaS product growth strategies.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work History
Staff Product Manager
ExpressVPN/Kape
12.2023 - Current
Staff Product Manager (Jan 2025-present)
Responsible for Payments and Subscriptions growth roadmap of the B2C product.
[Acquisition] Launched Apple Pay, Google Pay and Crypto payments thus increasing payment success rate. Improved conversion rate by 17%
[New Revenue Stream] Launching XV Business, B2B product using PLG techniques. Projected annual revenue in double digit millions
Lead Product Manager (Dec 2023-Dec 2024)
Launched products such as 2 year plan, Dedicated IP and Identity defender products. Grew revenue by double digit millions
Launched payment orchestrator solution. Improved PSR by 3%
Improved retention by 0.5% through discount campaigns at various stages of the customer's lifecycle
Product Consulting and Founder Experiences
Multiple
11.2022 - 11.2023
Golden Equator Group
Product director consultant to an early stage employee engagement product.
Conducted market research and competition analysis to validate product positioning and make data driven product decisions.
Worked closely with Group CEO to manage product roadmap.
Set up product development best practices - data driven product development and agile product discovery.
Signed on 3 early adopter customers
Lifewave LLC
Consulted for "Hear my baby heart sounds" app. Designed UX, generated VOC insights. The app was acquired in 2024
Founder experiences
Ran an online retail boutique sourcing products from India selling worldwide. 20% repeat customers in 1 year
Product Lead Promoted to Head of Product
DT One - B2B Wholesaler Of Micro-payment And Prepaid Cash Solutions
11.2019 - 10.2022
Launched B2B2C agent platform that helped DT One customers (POS and Digital, serving ethnic diasporas that send cross border purpose driven remittances) distribute micro-payments, cash vouchers and digital PINs to their agents. Grew revenue by 20%
Conducted experiments on payments user flow funnel optimization for B2B2C channels. Improved user funnel drop off rates by 5%
Launched self onboarding portal that enables SMBs to sign up by themselves thus automating the onboarding process. Grew organic sign ups by 100s month on month
Shortlisted, evaluated and selected payment service providers to enable online payment collection from DT One customers.
Set up effective MOA configuration to reduce cost incurred due to cross border and FX fees and optimize for success through popular payment methods in the region such as credit cards, e-wallets and online bank transfer. In global markets - US, UK, SG and Middle East
Launched SaaS product that enables telcos/opcos to manage their distribution network. Deployed at Orange and Digicel contributing to millions in gross profit
[Data Monetization Roadmap] Collaborated with key customers to co-create "a competition benchmarking tool" that allowed customers to understand their market position. Interest from 2 top tier customers contributing to SaaS revenue
[Data Monetization Roadmap] Launched 0-1 POC to identify leads and product portfolio gaps using third party online consumer activity data. Identified leading retail chain in Mexico as lead and 3 popular Indonesian products missing from DT One product portfolio
Set up gold standard agile product development process. Increased velocity by 15%
Managed team of PM and UX designer and collaborated with 60 person distributed stakeholder team of Sales, Marketing, Engineering and C-Suite
Senior Product Manager, Lead
Singtel
01.2018 - 10.2019
Led development of Big Data analytics product that digitized the telco network planning process Deployed MVP version at Globe Telecom, improving their ROI by 5%
Managed Senior PM.
Senior Product Manager
Multiple
03.2014 - 10.2017
InboxDollars, Minnesota: Drove monetization of video channel section in rewards/loyalty website through ad network integrations.
Entrust Datacard, Minnesota: Launched 0-1 product that enterprises used to print employee identification cards with embedded access control rights.
Software Engineer
Multiple
01.2008 - 03.2015
Developed web applications for Fintech, Edtech and identity industries. New York and Minnesota
Education
Master of Science - Computer Science
State University of Stony Brook
New York, United States
01.2006 - 12.2007
Skills
Growth
Product strategy
UI/UX design
Market Positioning
Client communication
Market Analysis
Timeline
Staff Product Manager
ExpressVPN/Kape
12.2023 - Current
Product Consulting and Founder Experiences
Multiple
11.2022 - 11.2023
Product Lead Promoted to Head of Product
DT One - B2B Wholesaler Of Micro-payment And Prepaid Cash Solutions
11.2019 - 10.2022
Senior Product Manager, Lead
Singtel
01.2018 - 10.2019
Senior Product Manager
Multiple
03.2014 - 10.2017
Software Engineer
Multiple
01.2008 - 03.2015
Master of Science - Computer Science
State University of Stony Brook
01.2006 - 12.2007
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