Madoka Kito
Summary
Vice President, Client Service Group (KYC) with over 10 years of expertise in project management, compliance and client service. Demonstrates a proven track record in driving innovation and ensuring regulatory adherence, while leading crossfunctional teams to success. Passionate about leveraging skills to contribute to a forward-thinking organization.
Overview
18
18
years of professional experience
Work History
Vice President, Client Service Group, KYC Team
Natixis
11.2020 - Current
- Led a Global Market KYC sub-team of approximately 10 members, ensuring timely completion of reviews and strict adherence to regulatory compliance.
- Performed Quality Assurance (QA) and acted as a 4-eyes/6-eyes checker to uphold high standards of accuracy and compliance.
- Supervised semi-annual KYC training sessions for APAC hubs and Portugal, enhancing team expertise and regulatory alignment.
- Coordinated with APAC Compliance to update and implement Global KYC Procedures and forms issued by the Paris Head Office, including internal guidance on the Wolfsberg Questionnaire, Sanction Declaration Forms, and Screening procedures.
- Collaborated with Japan and APAC Regional Compliance teams to establish Local Special Procedures, streamlining processes such as Japan Bank Branch vetting and Give-up transactions while removing redundant workflows like underlying fund name screening.
- Liaised with the Paris Head Office IT team to identify and rectify data errors discovered during daily operations, ensuring data integrity.
- Strengthened data security by developing and implementing a data protection code in the company's shared system, aligning with local regulations in close coordination with Compliance and IT teams.
- Contributed to the successful launch of the Natixis Tokyo branch by managing operational and digital aspects, including Fenergo access and internal system segregation.
- Acted as a key liaison for Japan business operations, facilitating seamless cross-functional communication across global teams.
- Submitted the annual i-Star dormant account report for the Head Office, ensuring accuracy and timely compliance with internal and external requirements.
- Supported internal and external audit processes for the Tokyo office, ensuring comprehensive and accurate responses.
Vice President, KYC Support Unit - Team Lead
MUFG Bank Ltd
03.2014 - 11.2020
- Directed the KYC Support Unit of approximately five team members, managing new onboarding and periodic reviews to ensure accurate and timely reporting.
- Escalated exceptional cases to CBCO and FCOA, obtaining necessary approvals for sanction exposures and mitigating compliance risks.
- Achieved a top KPI rating of "Extraordinary" in 2019 by effectively clearing backlogs and maintaining near-zero overdue cases throughout 2020.
- Conducted an average of 23 KYC file reviews per month, with 30% classified as complex cases, ensuring high-quality assessments and adherence to regulatory standards.
- Maintained overdue files at an industry-leading rate of 0.6%, demonstrating a commitment to operational efficiency and compliance excellence.
- Provided expert guidance to the team and Front Office on AML-related matters, fostering a strong culture of compliance.
- Delivered weekly KYC status reports to senior management, enhancing transparency and supporting informed decision-making.
Japanese Operations Manager
AXA Assistance Singapore Pte Ltd
08.2012 - 10.2013
- Company Overview: Subsidiary of AXA Group
- Led a 12-member team providing 24/7 global medical and travel assistance, ensuring seamless operations
- Implemented audit measures aligning with insurance policies, enhancing compliance and efficiency
- Collaborated with Claims and IT to streamline invoicing, reducing clarification time and improving billing accuracy
Operations Manager
Emergency Assistance Japan (Singapore) Pte Ltd
03.2007 - 07.2012
- Led a team of 5 in delivering overseas medical and travel assistance services, ensuring high-quality support
- Implemented on-the-job training materials, enhancing team efficiency and service delivery
- Managed team operations, resolving issues promptly to ensure continuous service availability
- Executed strategic expansion into Bangkok market, successfully launching new operations team on schedule and maintaining high service standards
Education
CERTIFICATE IN ANTI MONEY LAUNDERING -
ICA
03.2017
BACHELOR DEGREE OF ARTS - INTERNATIONAL COMMUNICATIONS
KANSAI GAIDAI UNIVERSITY
Hirakata, Osaka03.2006
Skills
- KYC
- AML
- Compliance
- Regulatory
- Client Service
- Project Management
Languages
English
Bilingual or Proficient (C2)
Japanese
Bilingual or Proficient (C2)
Timeline
Vice President, Client Service Group, KYC Team
Natixis
11.2020 - Current
Vice President, KYC Support Unit - Team Lead
MUFG Bank Ltd
03.2014 - 11.2020
Japanese Operations Manager
AXA Assistance Singapore Pte Ltd
08.2012 - 10.2013
Operations Manager
Emergency Assistance Japan (Singapore) Pte Ltd
03.2007 - 07.2012
BACHELOR DEGREE OF ARTS - INTERNATIONAL COMMUNICATIONS
KANSAI GAIDAI UNIVERSITY
CERTIFICATE IN ANTI MONEY LAUNDERING -
ICA
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