Madison Ding Chun Hsiung
Singapore
Summary
Passionate Team Leader With quality assurance, issue resolution and interpersonal skill. Highly effective at troubleshooting and supervising.
Overview
13
13
years of professional experience
Work History
Asst Engineer to LEW
AGI Engineering
01.2025 - Current
- Engage all activities in Load Testing
- Take quick steps to detect and deter overloading
DIGITAL SERVICE TELLER/AMBASSADOR(Contract)
DBS BANK
11.2023 - 10.2024
- Engage all walk in customers with queries like telegraphic transfer, cashier order etc and resolve it digitally
- Dealing with customers' investment redemption/ banking product request digitally via banking app
MRSD HOUSEHOLD TEAM LEAD(Contract)
MINISTRY OF MANPOWER
05.2021 - 04.2023
- Lead a dynamic team to collect data for array of surveys for targeted singapore residents
- Design survey questions according the requirement of data
- Create opening scripts to relay to target audiences at best effort
Digital Ambassador Lead(Contract)
Info-communications Media Development Authority
06.2020 - 05.2021
- Be Part of the team to transform Singapore's Seniors into IT SAVVY geek
- Running of roadshows and campaigns to promote and assist government policy
- Working with NETS for inaugural SGQR installation
Dormitary Excecutive(Part Time Covid Lockdown)
TCC Cleaning & Hospitality Services Pte Ltd
04.2020 - 06.2020
- Assist to ensure compound cleanliness and order of quarantined foreign workers in custody and adhering to MOH Covid-19 Regulations
- Uphold strict quarantined order to deter pandemic
- Assist in fulfilling quarantined personnel's request that requires external assistance
Constituency Manager
Peoples' Association
03.2019 - 01.2020
- Manage Community Centre And Resident Committee Daily Activities/Expenses
- Organise and curate Courses/Events for all
- Prepare budget and setup future event master plan
Team Leader Executive
SINGTEL
01.2015 - 03.2019
- Provide constructive criticism regarding quality assurance
- Coach team members in customer service techniques, providing feedbacks and encouraging them to reach their goals
- Handle escalation from team members for customers' supervisor callback request
CUSTOMER CARE TECHNICAL OFFICER
SINGTEL
08.2012 - 12.2014
- Handle Customer Technical Enquiries pertaining to all phones
- Resolve personal email and Corperate email Setup Issue
- Assist In Blackberry BES and BIS setup
- 4 Times Best Singtel Helpdesk Best Support Award (2012 - 2015)
Education
BACHELOR IN TRANSLATION & INTERPRETATION -
SINGAPORE UNIVERSITY OF SOCIAL SCIENCES
01.2018
DIPLOMA IN ELECTRONICS, COMPUTER & COMMUNICATIONS - undefined
NANYANG POLYTECHNIC
01.2011
Skills
- Android Troubleshoot
- IOS Troubleshoot
- Translation Of Business Document
- MS WORD&EXCEL
- SINGTEL BCC, Pegasus,SPEAR And ICON SYSTEM
- MOM Tableau, LSSP
- Simultaneous Translation
- WSQ Attainment In Embedded Systems Integration
- WSQ Attainment In Internet Of Things Application
- WSQ Certificate In Security
- CLASS 3 DRIVING
Hobbies and Interests
Badminton, Jogging
Awards
1. Time Best Soldier Award During National Service, 4 Times Best Singtel Helpdesk Support Award (2012 - 2015), 1 Time Annual Grand Champion Executive Winner For 15/16 (2015 - 2016)
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Asst Engineer to LEW
AGI Engineering
01.2025 - Current
DIGITAL SERVICE TELLER/AMBASSADOR(Contract)
DBS BANK
11.2023 - 10.2024
MRSD HOUSEHOLD TEAM LEAD(Contract)
MINISTRY OF MANPOWER
05.2021 - 04.2023
Digital Ambassador Lead(Contract)
Info-communications Media Development Authority
06.2020 - 05.2021
Dormitary Excecutive(Part Time Covid Lockdown)
TCC Cleaning & Hospitality Services Pte Ltd
04.2020 - 06.2020
Constituency Manager
Peoples' Association
03.2019 - 01.2020
Team Leader Executive
SINGTEL
01.2015 - 03.2019
CUSTOMER CARE TECHNICAL OFFICER
SINGTEL
08.2012 - 12.2014
DIPLOMA IN ELECTRONICS, COMPUTER & COMMUNICATIONS - undefined
NANYANG POLYTECHNIC
BACHELOR IN TRANSLATION & INTERPRETATION -
SINGAPORE UNIVERSITY OF SOCIAL SCIENCES
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