Madhan Prakash Ramakrishnan
Parramatta
Summary
- Digital Transformation Leader with comprehensive experience in banking and financial services, specializing in spearheading digital product and service innovations. Core focus areas include Open Banking, Open API, and Core Banking transformations, aimed at revolutionizing customer experiences and operational efficiencies across Asia, Africa, and the Middle East.
- Excellent expertise in leading digital economy initiatives by strategically applying Industry 4.0 innovations, establishing pivotal partnerships for financial product solutions, and guiding multinational core banking system overhauls. Demonstrated success in driving multi-country digital transformation projects, emphasizing collaboration and seamless integration within the banking sector. Proven abilities in leading and working with high-performing, multi-cultural, and cross-functional teams in delivering and deploying multiple projects.
- An effective communicator who is capable of translating complex challenges into actionable outcomes. Exceptional competence in agile project management, stakeholder collaboration, and navigating regulatory landscapes to deliver impactful digital transformations. Leveraging a customer-centric approach, fosters significant improvements in banking services delivery through advanced digital channels, ensuring sustained growth and competitive advantage in the financial services industry.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Director & Lead - Open API & Partnerships
Standard Chartered Bank (Singapore) Ltd.
02.2012 - Current
- Led & Implemented solutions for digital onboarding & servicing, lending, BNPL, Open Banking, account aggregator, and leads management in Asia, enhancing Retail Banking's revenue through an automated Omni channel experience
- Led and managed an 8-member product owner team for Open banking & fintech partnerships across Asia & Africa
- Achieved 100m USD in partnership-driven retail book size in FY’23; targeting to quadruple it in FY’24
- Expert at creating integration between Bank and FinTech/e-commerce companies for responsible short-term loans (BNPL and Cash Loans) administered on partner platforms, and funded by the Bank.
- Drove solutions for Open Credit Enablement Network & Account Aggregator from SCB group to democratize and transform digital lending (Invoice finance & Short-term lending) landscape, targeting untapped MSME and SME segments
- Enhanced customer onboarding and experience through Referral partnership channels using Open API, first in the market, achieving higher acquisition rates
- Developed detailed product roadmaps, managing the release strategy across multiple geographies
- Established strong relationships with key stakeholders, maintaining open lines of communication to ensure alignment on project objectives.
- Boosted customer satisfaction through regular engagement with client representatives and ensuring timely resolution of issues.
- Contributed to revenue growth by identifying opportunities for upselling or cross-selling related products or services based on customer needs analysis
- Developed and socialized API catalog for retail bank and received positive acknowledgment from Group and Markets
SR. BUSINESS ANALYST
Standard Chartered Bank (Singapore) Ltd.
02.2012 - 05.2015
- Provided solution design by collaborating with various business functions and technology teams to address business needs
- Ensured that the solution design aligned with the bank’s strategic roadmap regarding product lines and technology
- Identified business and operational process improvements across the retail business in various countries, driving standardization through multiple product lines
- Worked with cross-functional technical teams to support product, operations, and finance design needs
- Guaranteed the overall quality of functional requirements, ensuring no adverse impact on customers, risk functions, and regulatory reporting
- Managed the migration approach from old platforms to new banking platforms to minimize customer impact
- Defined and measured critical metrics, reporting to senior management to prioritize issues effectively and support final project deliverables.
Business Analyst
Wipro Technologies
01.2011 - 02.2012
- Played a key role in the requirement analysis for the implementation of the Centralized Offer Palette (COP) US, as part of the 'Rainbow' initiative
- Organized and conducted fitment workshops with US business users to collect and understand their requirements
- Prepared detailed scope and functional specification documents to outline the project and system requirements
- Proposed high-level solutions and contributed to the effort estimation process
- Facilitated walkthrough sessions with business users and the development team to ensure a clear understanding of the project requirements and solutions.
Business Analyst - Change Management T24
Temenos India Pvt Ltd
11.2010 - 01.2011
- Coordinated with clients to gather and understand business requirements
- Prepared scope documents, high-level solutions, and high-level estimation documents
- Managed project planning, resource allocation, and project tracking
- Conducted status and review meetings, publishing weekly progress reports to ensure project milestones were met efficiently.
I.T Analyst
Deutsche Bank
05.2010 - 11.2010
Sr. Business Analyst - Ebbs / Ebranch Implementation
Standard Chartered
11.2004 - 05.2010
Education
MBA -
ICFAI Business School
India05.2005
Bachelor of Science - Physics
St. Joseph's College, Bharathidasan University
India05.2001
Skills
- Digital Transformation
- Product Owner
- Core Banking Transformations
- Agile methodologies
- Digital Onboarding & Servicing
- Stakeholder Management
- Regulatory Landscapes
- Project Management
- Open Banking / API
- Strategic Planning
- Team Leadership & Development
Accomplishments
- Received exceptional performance awards for five years (2017, 2018, 2019, 2021, 2022)
- Won the Digital Star Award as Star Product Owner for two consecutive quarters in 2017
- Awarded the Digital Star for the successful rollout of Lead Management Solutions
- Awarded the Core Banking Star for incident-free implementation.
- Received the Business Excellence award for successful eBranch rollouts.
Certification
- Core Leadership Programme, Standard Chartered Bank (2024)
- ICAgile Certified Professional - Agile Product Ownership (2022)
- Disruption Strategy & Business Model in Digital Economy, Indian Institue of Management (2021)
- Python for Analytics, National University of Singapore (2020)
- Certified Product Owner & Scrum Master - Scrum Alliance (2018)
Personal Information
- Notice Period: 1 Month
- Nationality: Indian (Australian PR)
Timeline
Director & Lead - Open API & Partnerships
Standard Chartered Bank (Singapore) Ltd.
02.2012 - Current
SR. BUSINESS ANALYST
Standard Chartered Bank (Singapore) Ltd.
02.2012 - 05.2015
Business Analyst
Wipro Technologies
01.2011 - 02.2012
Business Analyst - Change Management T24
Temenos India Pvt Ltd
11.2010 - 01.2011
I.T Analyst
Deutsche Bank
05.2010 - 11.2010
Sr. Business Analyst - Ebbs / Ebranch Implementation
Standard Chartered
11.2004 - 05.2010
MBA -
ICFAI Business School
Bachelor of Science - Physics
St. Joseph's College, Bharathidasan University
- Core Leadership Programme, Standard Chartered Bank (2024)
- ICAgile Certified Professional - Agile Product Ownership (2022)
- Disruption Strategy & Business Model in Digital Economy, Indian Institue of Management (2021)
- Python for Analytics, National University of Singapore (2020)
- Certified Product Owner & Scrum Master - Scrum Alliance (2018)
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