Madeleine See

Key Accountabilities:

Streamlined client onboarding for digital channels

Supporting ETE collateral management/valuation process for OTC derivative products

Issuance of client valuation per SLA

Performed diligent monitoring and promptly raised any identified issues in alignment with the escalation matrix and risk management protocols.

Streamlined client onboarding for digital channels

Job Scope - Client Valuation:

Streamlined client onboarding for digital channels

Provided Treasury & Market clients with precise MTM valuations for OTC derivatives and structured products.

Created comprehensive MTM valuation reports for international offices, ensuring high quality and timely delivery.

Provided pricing for DBS traded / issued bonds and structured products

Streamlined client onboarding for digital channels

Managed various audit certification requests from both internal and external stakeholders.

Streamlined client onboarding for digital channels

Streamlined client onboarding for digital channels

Managed a team of 5 as Team Leader in the Account Maintenance Group at the Channel Operations Centre for 4 months.

Consistently met deadlines by completing all requests with accuracy and adherence to the agreed Service Level Agreement

Provided assistance in resolving enquiries/escalations from Local Branches and Contact Centre

Business/Support Units

Assist to prepare and submit management/ statistical reports

Assisted in COA projects and ad-hoc duties, as assigned.

Accomplished accurate completion of all data maintenance requests within the Service Level Agreement timeframe.

Assisted in addressing inquiries and escalations from various areas including local branches, business units, and support/contact centre.

Assist to prepare and submit management/ statistical reports

Performed various additional tasks as delegated

Executed various assigned responsibilities

Oversaw the processing of corp actions, such as dividend payments, from private issuers to end investors via trust

Managed day to day operations of a private equities exchange

Oversaw the processing of corp actions, such as dividend payments, from private issuers to end investors via trust

Facilitated smooth coordination of listing activities and trading settlements with trustees, exchanges, and investors

Engaged actively in the implementation of new programs

Facilitated new MAS license applications

Streamlined task management processes to optimize productivity.

Oversaw the processing of corp actions, such as dividend payments, from private issuers to end investors via trust

Identified and managed multiple initiatives to enhance operational processes while minimizing operational risk.

Speak with internal and external stakeholders on projects initiatives

Oversaw operational and risk metrics to identify and highlight any possible issues

Played a significant role in implementing new initiatives by applying operational, risk, and compliance expertise

Collaborated with relevant departments to enhance platform-related customer communications

Enhancing compliance by developing and refining operating procedures

Responsible for overseeing UAT and platform testing for readiness

Managing corp action such as dividend payments from private issuers via trust to end investors