MA. CONCEPCION LICUP

• Supported Sales and Service functions in identifying and pursuing new regional sales and service opportunities
• Successfully delivered a $700K software development project for a railway system on time, within a 6-month timeline, while staying within budget
• Supported the project staffing by engaging with a variety of offshore delivery centers from different regions
• Worked in a matrix environment and teams across different geographical locations including offshore
• Defined and established project organization and governance including work streams, roles and responsibilities, advisory board, steering committees and decision-making authorities
• Led a Scrum team of 15 individuals and executed software development project through use of Agile methodology
• Set clear expectations with the project team consisting of a solution architect, business analysts, scrum masters, developers, testers, infra and devops personnel to ensure effective collaboration
• Utilized JIRA and Confluence for project management, progress tracking, and stakeholder collaboration, ensuring transparency and accountability
• Secured resources for the project, including DevSecOps pipelines (Azure, Bitbucket) and the graph database Neo4J
• Governed the Scrum team in making sure that quality gates are met in each project milestone
• This includes clarity of user stories during sprint planning, solution and design documents; nightly builds, complete code check-ins and unit testing during development and efficiency of automation and manual testings
• Fostered a culture of collaboration, transparency and accountability, ensuring strong cross functional teamwork and alignment to project goals and objectives
• Managed stakeholder relationships, addressing escalations, scope changes and expectations to ensure project success
• Liaised with users, project sponsors, owners and cross-functional teams, ensuring comprehensive understanding of goals and objectives across the organization
• Demonstrated full ownership of project lifecycles
• Established business case, developed comprehensive project plans that define the scope of work, work distribution, schedule, risk and mitigation, cost and budget management, quality and change management to provide a sound basis for determining project performance and customer approval levels
• Developed and continuously improved project management methodologies to align with organizational goals, enhancing consistency and efficiency across projects
• Identified project-related issues by reviewing project plans, task lists, resource allocation and risk management strategies, providing feedback for improvement
• Approached suppliers and internal procurement and billing team for tenders and project requirements
• Regularly provided project status updates to stakeholders and chaired presentations on project health and status, producing project-related business analyses such as status reports, issue and risk logs, meeting agendas and meeting minutes.

• Managed the Consumer Business Group portfolio of a telecommunications company located in Singapore
• Directed concurrent standard and complex projects, ensuring alignment with client requirements and internal objectives
• Successfully managed over 200 business demands covering commercial and operational requests within 6 months and launched 100% major products and services for our Telco client offering Mobile, Broadband and Home services
• Managed all phases of the project lifecycle, from planning and resource allocation to execution and closure
• Responsible for project timelines, cultivating and maintaining strong client relationships, collaborating with internal teams and ensuring outstanding delivery of service to our client
• Prioritized requests, facilitated process integration and stakeholder coordination
• Collaborated with Business Unit specialists to elicit and define business requirements, translating them into technical solutions in partnership with Solution Architects and System Analysts
• Provided leadership and hands-on project management expertise to deliver high-value products to partners in a SaaS-based environment, managing multiple concurrent projects
• Ensured that project delivery aligns to the established objectives, budget, timeline and quality standards of the client
• Worked with test managers to validate products against requirements, ensuring operational readiness and successful implementation
• Managed the transition of new services from project teams to production support, ensuring seamless handover and operational readiness
• Facilitated regular Management and Executive project updates
• Presented reports reflecting overall portfolio health and individual project progress and status, risk, issues and mitigation plans.

· Led multiple large-scale Network projects such as nationwide fiber rollouts and data center build within a matrixed organization, delivering end-to-end project management from inception through completion.

· Led the development and execution of cost programs to meet capital expenditure budgets. Conducted financial forecasting and efficiently managed budgets exceeding S50M and monitored variances through meticulous tracking and reconciliation.

· Initiated budget and cost reconciliation and reallocation activities across network groups by revisiting old contracts, reviewing all purchase order (PO) balances with vendors and securing acceptance and goods receipt (GR) commitments. Reallocated 40% of unused POs to new projects.

· Managed stakeholder relationships, drove strategic communications across internal customers, vendors, stakeholders and senior management, including C-level executives, ensuring alignment with business objectives and strategic outcomes.

· Facilitated coordination among internal technical domains and vendors across multiple regions for alignment of project tasks and ground activities. Ensures project schedules, cost, risk and issues are managed accordingly.

· Supported procurement processes, assisted vendor selection through tenders and negotiated contracts in adherence to procurement governance guidelines.

· Conducted regular service reviews, performance reporting and KPI analysis to ensure effective management of outsourced vendor services.

· Worked together with Operations to analyze incident trends and identify opportunities for improvements. Led root cause analysis sessions to identify fundamental issues and preventive measures.

· Provided mentorship and guidance to junior project managers, fostering a culture of continuous improvement and professional development.

· Led Network projects such as 3G and 4G rollouts covering from structural design, civil and mechanical, support facilities, backend, core and security requirements.

· Collaborated with stake

· holders across multiple departments to orchestrate multiple synchronous project activities and manage interdependencies.

· Managed vendor relations and negotiations, contractual agreements and closure along with Engineering Teams, Procurement, Legal, PMO, Finance and Billing.

· Developed and executed comprehensive project plans including scope, budgets, schedule, payment milestones, risk and issues, quality, change management, contingency plans and operational requirements.

· Monitored project status and progress, providing regular updates to stakeholders and escalating concerns to senior management as needed.

· Implemented effective project governance practices, ensuring compliance with organizational standards and processes, including Environment, Health and Safety standards, contributing to a continuous improvement culture. Advocated for business process improvements to address project-related challenges while meeting objectives.

· Developed organizational framework and drove process improvement derived from gaps within prior projects and instituted compliance to service and operational agreements.

· Established and implemented robust project governance frameworks to maintain clear oversight of all ongoing technology projects and initiatives.

· Designed PMO structures tailored to organizational needs, focusing on effective engagement, tool integration and process optimization.

· Led the transformation initiatives for project management practices. Initiated process improvements in demand fulfillment, performance dashboards, and reporting frameworks, driving operational excellence.

· Established PMO standards, guidelines and operational improvements to optimize project management practices.

· Streamlined project documentation and reporting processes, tracking project performance from demand utilization through closure, and resolving issues with stakeholders as needed.

· Developed and delivered training programs for new business processes, collaborating with training teams to create comprehensive materials.

· Facilitated cross-functional stakeholders to understand the context and business strategy, align the priority, commit to the roadmap and owners and deliver high-quality results.

· Collaborated with project managers and stakeholders to drive continuous improvement in project delivery and documentation practices.

· Managed project repositories and knowledge, fostering a learning community of Project Managers through the dissemination of repeatable best practices and quality assurance mechanisms.

· Provided training and guidance to teams on project management standards, ensuring alignment with best practices and compliance requirements.

· Facilitated regular updates to senior management through the creation of comprehensive project dashboards, highlighting project status, timelines, milestones, budgets, risks/issues and quality metrics.

· Implemented portfolio tracking and measurement methodologies for IT management reporting, enhancing visibility into IT project performance

· Launched and utilized Project Portfolio Management (PPM) tool to oversee project progress, manage dependencies, and ensure alignment with business objectives.

· Maintained a safe working environment, adhering to safety protocols and promoting a culture of safety awareness.

· Supported audits and manage risk assessments for ongoing and new IT initiatives, ensuring adherence to regulatory standards.

· Focal point to receive all business requirements from different business groups.

· Served as the strategic liaison between business partners and Technology groups, ensuring alignment between IT initiatives and business objectives. Facilitated communication and ensured that Tech initiatives meet business needs.

· Managed business portfolios, from demand generation to project execution and closure.

· Engaged in demand and capacity planning to meet evolving business requirements and improve service stability.

· Partnered and worked across technology and business groups to define, prioritize and ensure appropriate resource allocation and capacity planning to support multiple projects.

· Devised framework for collecting, overseeing and driving capacity and demand. Developed materials to support communication of strategic projects.

· Led change management efforts to ensure smooth adoption of new technologies and processes within the organization.

· Ideated and employed Demand Management framework through the creation of Portfolio/Project Management Tool module which regulated business demands.

· Collaborated closely with project management teams, business stakeholders, process owners to align on Change Management plan, communication materials and project timelines.

· Led the preparation and presentation of service reviews, ensuring transparency on application performance, incident management, and ongoing service improvements.

· Performed root cause analysis on gaps, identifies waste and work with stakeholders and leadership to drive sustainable corrective action.

· Developed a structured approach in managing process improvement from ideation, assessment to implementation.

· Developed operational related processes such as Incident Management, Problem Management and Change Management. Served as a SPOC for Network Operations processes. Reinforced organization in process compliance and measurements such as Service Level Agreements (SLA) and Operational Level Agreements (OLA).

· Collaborated with internal teams and external vendors to optimize incident management processes, achieving significant reductions in resolution times.

· Led root cause analysis sessions to identify fundamental issues and preventive measures.

· Conducted gap analysis of new regulations and policies to ensure compliance with established processes and guidelines.

· Provided regular reports on service performance, incident trends and CSI initiatives to senior management and key business stakeholders.

· Maintained an IT Service Management (ITSM) framework comprising of ITIL and eTOM-aligned processes (e.g. Change Management, Asset Management, Control and Release Management, Service Level Management, Incident Management, Problem Management, Request Fulfilment processes, etc.) which is used to drive operational effectiveness, efficiency and consistency environment.

· Enhanced existing policies and procedures to align with the latest industry practices. Developed training courses, workshops and methods to support process management.

· Implemented effective process and risk compliance controls, highlighting non-conformances from a process view.

· Ensured compliance with risk management and IT audit standards, implementing information security measures.

· Network Monitoring and Maintenance: Monitored network performance and identified and troubleshoot network issues of customers in real-time.

· Incident Response: Respond to network outages or security breaches. Analyze and resolve network-related incidents promptly to minimize downtime. Coordinate efforts across L2 and L3 support teams for timely incident resolution

· Network Configuration and Optimization: Configured and maintained routers, switches, firewalls, and other network devices. Managed IP addressing, VLANs and subnets.

· Network Documentation: Updated diagrams, manuals and procedures for network changes or upgrades.

· Capacity Planning: Recommended upgrades or expansions to network infrastructure to meet business requirements.

· Collaboration and Support: Liaised with vendors and service providers for network maintenance and procurement.

· Project Implementation: Participated in network design and deployment projects, including hardware upgrades, new technology implementations or network expansions. Ensured that changes are implemented with minimal disruption to services.

· Performance Reporting: Generated reports on network performance, incidents and downtime. Analyzed incident trends to identify opportunities for improvement. Ensured incidents are documented accurately according to the Incident Management process. Conducted reviews of major incidents to capture insights and finalize improvement actions. Analyzed and logged problem tickets for future reference.

· Trainings and Workshops: Conducted formal technical trainings and workshops for corporate clients.