MABEL SIM BEE SIOK
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. A detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills and a sharp Assistant Restaurant Manager focused on increasing patronage and boosting revenues. Offering exemplary food safety skills and team development skills.
Overview
6
6
years of professional experience
Work History
Assistant Restaurant Manager
Beeworks Pte Ltd
12.2020 - 11.2021
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Oversaw food preparation and monitored safety protocols.
- Motivated staff to perform at peak efficiency and quality.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Maximized quality assurance by completing frequent line checks.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Manager
Lima.Tujoh Cafe and Guesthouse
08.2016 - 02.2017
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Accomplished multiple tasks within established timeframes.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Applied customer feedback to develop process improvements and support long-term business needs.
Administrator and Project Support
Fusion Brand Sdn Bhd
01.2015 - 01.2016
- Devised and implemented improvements to reporting procedures.
- Entered and maintained departmental records in company database.
- Oversaw successful planning and execution of staff meetings, parties and events.
- Aided colleagues, managers and customers through regular communication and assistance.
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
- Computerized office activities, maintained customer communications and tracked records through delivery.
- Managed agendas and calendars, boosting productivity and improving organizational initiatives.
- Developed revisions for systems and procedures by evaluating operational practices and identifying improvement opportunities.
- Collected, validated and distributed information to employees.
- Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
Personal Assistant to the Managing Director
Arkitek Gayasari
01.2013 - 05.2014
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Picked up and dropped off clients at airport.
- Arranged domestic and international travel plans and itineraries.
- Transported children to and from school, activities and appointments.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Sourced and ordered office equipment and supplies.
- Informed vendors and contractors of client project requirements to foster client satisfaction.
- Monitored household expenditures and budgeted for groceries and household utility payments.
- Organized and attended meetings and compiled related documents and reports.
- Maintained appropriate filing of personal and professional documentation.
- Managed pet care, phone screening, shopping and bill paying to provide clients with premium family time.
- Displayed absolute discretion at handling confidential information.
- Kept detailed track of household and maintenance inventory and schedules.
Customer Service and Sales Assistant
Hap Seng Star Sdn Bhd / Hap Seng Auto Sdn Bhd
07.2011 - 12.2012
- Helped customers locate products and checked store system for merchandise at other sites.
- Supported loss prevention goals by monitoring shopper behavior.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Assisted customers with prompt and polite support in-person and via telephone.
- Boosted team profits with great time and resource management focused on meeting and exceeding sales targets.
- Input credit and debit card payments in POS system to complete purchases.
- Maintained records related to sales, returns and inventory availability.
- Completed orders and organized product deliveries to meet customer timetables.
- Fielded customer questions to share information about products, availability and pricing.
- Prioritized tasks and projects to meet tight deadlines.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Liaised between clients and support team to quickly resolve issues.
- Presented professional image consistent with company's brand values.
- Worked independently with minimal supervision.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Presented information to customers, peers and management.
- Negotiated prices, terms of sales and service agreements.
- Monitored service after sale and implemented quick and effective problem resolutions.
Maintenance/Engineering Coordinator
Hilton Kuching
01.2010 - 01.2011
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Implemented paperless filing system for departments.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Composed internal and external correspondence for senior management and reviewed documentation to eliminate errors.
- Completed accurate daily report documents, memos and invoices.
- Answered multi-line phone system and greeted callers enthusiastically.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Scheduled appointments and conducted follow-up calls to clients.
- Recorded expenses and maintained accounting records.
- Drafted agendas, recorded minutes and created documents for meetings.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Participated in team-building activities to enhance working relationships.
- Supervised work of contracted employees to keep on task for timely completion.
Education
Certifications - Customer Service
E-Learning College
United Kingdom - Distance Learning08.2020
Certification - Leadership & Management
E-Learning College
United Kingdom - Distance Learning08.2020
Certification - Business Management
E-Learning College
United Kingdom - Distance Learning08.2020
Certification - Event Management
E-Learning College
United Kingdom - Distance Learning02.2019
Diploma in Private Secretarial Studies - Secretarial Studies And Office Administration
Regent School of Economics, Stamford College KL
Kuala Lumpur Malaysia12.2007
High School Diploma -
SMK St Teresa
Kuching Sarawak12.2001
Skills
- Managing Deliveries
- Database Interface and Query Software
- Back of House Management
- Labor and Overhead Cost Estimation
- Problem Solving
- Relationship Building
- Front of House Management
- Service Delivery Management
- Training and Onboarding
- Delegating Assignments and Tasks
- Investigating Complaints
- Scheduling Staff
- Building Maintenance
- Documentation and Recordkeeping
- Employee Performance Evaluations
- Fire Safety Regulations
- Inventory Management
- Recruitment and Hiring
- Monitoring Food Preparation
- Coaching and Mentoring
- Reliable and Responsible
- G Suite
- Event Coordination
- Calendar and Scheduling Software
- POS Terminal Operation
- Collaboration and Teamwork
- Critical Thinking
- Time Management
- Microsoft Office
- Calm and Pleasant Demeanor
- Written and Verbal Communication
- Team Leadership
- Customer Retention
- Sales and Marketing
Accomplishments
Represent school in the Inter-School Swimming Competitions
Assisted and took part in Schools fund raining projects
Assisted in setting up Lima.Tujoh Cafe & Guesthouse (from Renovations til Launch)
Certified First Aidder - CPD/042/A1B/156; Occupational First Aid Course with 23 SDU Points
Languages
English
Advanced (C1)
Malay
Upper intermediate (B2)
Additional Information
REFERENCES
Mr Luftie - Assistant Restaurant Manager, Beeworks Pte Ltd +65 9621 3712
Mr Tommy - Area Manager, Beeworks Pte Ltd +65 9854 7303
Ms Averil - Business Partner, Lima.Tujoh Cafe & Guesthouse +6012 822 8422
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Timeline
Assistant Restaurant Manager
Beeworks Pte Ltd
12.2020 - 11.2021
Manager
Lima.Tujoh Cafe and Guesthouse
08.2016 - 02.2017
Administrator and Project Support
Fusion Brand Sdn Bhd
01.2015 - 01.2016
Personal Assistant to the Managing Director
Arkitek Gayasari
01.2013 - 05.2014
Customer Service and Sales Assistant
Hap Seng Star Sdn Bhd / Hap Seng Auto Sdn Bhd
07.2011 - 12.2012
Maintenance/Engineering Coordinator
Hilton Kuching
01.2010 - 01.2011
Certifications - Customer Service
E-Learning College
Certification - Leadership & Management
E-Learning College
Certification - Business Management
E-Learning College
Certification - Event Management
E-Learning College
Diploma in Private Secretarial Studies - Secretarial Studies And Office Administration
Regent School of Economics, Stamford College KL
High School Diploma -
SMK St Teresa
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