Maalinie Devi Murugayah
Summary
Recognized with a service award for outstanding commitment to customer satisfaction.
Overview
13
13
years of professional experience
Work History
Snr Patient Service Associate
RMA CONTRACTS PTE. LTD.
02.2025 - 01.2026
- Utilized strong communication and analytical skills to resolve customer inquiries efficiently.
- Utilized CRM software to maintain detailed records of customer interactions and analyze feedback for enhanced customer satisfaction.
- Managed customer inquiries effectively, maintaining high levels of satisfaction through accurate and timely communication.
- Partnered with colleagues to refine operational workflows, boosting service delivery effectiveness.
- Streamlined inquiry management processes to effectively resolve customer issues and elevate satisfaction levels.
- Trained and mentored junior staff to enhance collaboration and uphold standards of excellence in service.
- Addressed client inquiries and concerns with professionalism, leading to commendations from both clients and management.
- Utilized CRM software to systematically record customer interactions and facilitate timely follow-up actions.
Snr Patient Service Associate
SATA COMMHEALTH
02.2023 - 01.2025
- Coordinated patient check-in operations, focusing on improving service delivery and reducing overall wait times.
- Coordinated appointment scheduling processes with electronic health record systems, ensuring improved accessibility for patients.
- Managed patient interactions by providing timely responses to inquiries and effectively resolving issues.
- Engaged with healthcare teams to promote seamless communication and optimize coordination of patient care services.
- Developed and implemented training programs for new staff focused on operational procedures to optimize patient service delivery.
- Developed engaging training materials focused on staff development, reinforcing compliance and service protocol adherence.
Student care teacher
LITTLE PROFESSORS LEARNING CENTRE PTE. LTD.
07.2022 - 12.2022
- Tailored and implemented innovative lesson plans to accommodate diverse learning preferences and maximize educational impact.
- Implemented strategies to foster a caring environment that encourages social, emotional, and cognitive development.
- Coordinated meetings with parents to review children's academic performance and identify personalized support measures.
- Provided mentorship to new educators, focusing on best practices in classroom management and innovative teaching strategies.
- Developed and implemented extracurricular initiatives designed to promote creativity and teamwork within the student body.
- Facilitated positive interactions with students and parents, contributing to an engaging and effective learning environment.
Snr Patient Service Associate
SINGAPORE GENERAL HOSPITAL PTE LTD
02.2013 - 06.2022
- Coordinated patient check-in operations, focusing on improving service delivery and reducing delays.
- Coordinated appointment scheduling via electronic health record systems, ensuring improved accessibility for patients.
- Managed patient interactions by providing timely responses to inquiries and effectively resolving issues.
- Ensured effective communication and coordination of care services by working closely with healthcare teams.
- Analyzed existing procedures and introduced workflow modifications that significantly increased efficiency and enhanced patient care delivery.
- Provided thorough insights into gastroenterology procedures, effectively addressing patient concerns to foster a supportive environment.
Education
Office Skills
ITE Bishan
Singapore 01.2006
Skills
- Ensured strict adherence to patient confidentiality protocols and regulations
- Executed insurance verification processes to ensure accurate patient billing
- Managed appointment scheduling to optimize team availability and enhance client interactions
- Supported teams in maintaining professionalism and etiquette during client interactions Assisted in creating a respectful workplace environment through adherence to established protocols Contributed to positive team dynamics by promoting courteous communication practices
- Oversaw healthcare operations to ensure efficient service delivery
- Mastered medical terminology to enhance communication within healthcare teams
- Oversaw comprehensive management of medical records to ensure accuracy and compliance
- Managed appointment scheduling to ensure efficient time management and client satisfaction
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Demonstrated composure and effectiveness in high-pressure situations
- Executed patient registration processes to ensure accurate and efficient data collection
- Systematized documentation and recording of critical information
- Supported compliance with patient confidentiality protocols and data security measures Assisted in maintaining secure handling of sensitive information Contributed to training staff on best practices for data protection
- Demonstrated reliability and diligence in all tasks undertaken
- Executed meticulous financial recordkeeping to ensure accuracy and compliance
- Clarified and communicated policy and procedure guidelines to ensure compliance
- Facilitated effective communication with patients and families to ensure understanding of care plans
- Assisted with registration processes to facilitate smooth onboarding for participants Coordinated scheduling activities to optimize resource allocation and availability Supported team members in managing calendar appointments effectively
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of Number staff members.
Languages
Tamil
Advanced (C1)
English
Intermediate (B1)
Malay
Beginner (A1)
Timeline
Snr Patient Service Associate
RMA CONTRACTS PTE. LTD.
02.2025 - 01.2026
Snr Patient Service Associate
SATA COMMHEALTH
02.2023 - 01.2025
Student care teacher
LITTLE PROFESSORS LEARNING CENTRE PTE. LTD.
07.2022 - 12.2022
Snr Patient Service Associate
SINGAPORE GENERAL HOSPITAL PTE LTD
02.2013 - 06.2022
Office Skills
ITE Bishan