MA XIAOBAO
Summary
Basketball, Table Tennis, Rap
Overview
15
15
years of professional experience
Work History
SUPPORT CONSULTANT
Shiji Infrasys Singapore Pte Ltd
04.2015 - Current
- Infrasys Singapore give me the offer and request me signed the 3 years contract with infrasys Singapore
- Project Implementation & Technical Support & Maintenance
- In charge of Singapore local support case
- L2 support for the oversea hotel
- Products involved : Gourmate POS (LINUX)/ Hero Cloud POS (Windows)/iGourmate POS(Windows)/ TMS & Web TMS / Gourmate Queue System.
SUPPORT ENGINEER
Agilysys Shanghai Pte Ltd
09.2014 - 02.2015
- Technology Support & Maintenance & Maintain customer relationship
- Report China market situation and operation to AG-CSG weekly
- Collect customer requirement and deal with some sales matterOperating Systems: - Windows XP, Windows 7/8/10, windows 2012 R2, Linux RHEL5/6
- Software / Applications: -Infrasys product (Gourmate POS ,Hero POS, Table reservation system, queue system)
- Linux server HA installation and configuration
- Mysql and SQL server database installation and management
- Languages and Scripts: -Linux Shell script and windows batch file
- Networking: -Configuring,Managing and Maintainning Networking Equipments (AP,SWITH,ROUTER)
- Hardware: -Disk clone
- Basic Hardware troubleshoot and (PC,Station,Printer) spare part replacement.
SUPPORT ENGINEER
Infrasys Shanghai Pte Ltd
10.2011 - 09.2014
- Project Implementation & Technology Support & Maintenance
- Need to be on business frequently
- In order to make more money,do 24-hours hotline last one year
- Product: Gourmate,IGourmate,SCM,TMS,GMMobile
- I was voted the fastest progress employee in the first year,the annual best employee in the second year.
WORKER
BAOSTEEL
09.2010 - 09.2011
- Laser alignment when steel need to cut edge and some physical work
- Learn to endure hardship: To be honest,I did not like this work,but I need time and money to go to spare-time university.Working plack is near my home,provided enough free time and stable income.
SALES MAN
ChenMai Logistics
11.2009 - 08.2010
- Sales of Domestic container transport
- Sales through telephone and Door-to-door selling
- Learn to persistent：Almost two hundred phone call every working day.
Education
DIPLOMA - OPERATING MANAGEMENT
Shanghai Institude of Technology
01.2012
Skills
- Operating Systems: Windows XP, Windows 7/8/10, windows 2012 R2, Linux RHEL5/6
- Software / Applications: Infrasys product (Gourmate POS ,Hero POS, Table reservation system, queue system) -Linux server HA installation and configuration -Mysql and SQL server database installation and management
- Languages and Scripts: Linux Shell script and windows batch file
- Networking : Configure,Manage and Maintain network Equipments (AP,SWITH,ROUTER)Network connection issue troubleshooting, use Whireshark to capture & analysis the packet
- Hardware: Disk clone , Basic Hardware troubleshoot and (PC,Station,Printer) spare part replacement
Personal Information
- Nationality: Chinese
- Date of Birth: 26/7/1992
- Male, Married
- PR
Self Appraisal
- Humble
- Willing to work hard
- Team player
- Passionate in delivering excellence
- Hungry to learn
- Open mind
- Self-motivated
Timeline
SUPPORT CONSULTANT
Shiji Infrasys Singapore Pte Ltd
04.2015 - Current
SUPPORT ENGINEER
Agilysys Shanghai Pte Ltd
09.2014 - 02.2015
SUPPORT ENGINEER
Infrasys Shanghai Pte Ltd
10.2011 - 09.2014
WORKER
BAOSTEEL
09.2010 - 09.2011
SALES MAN
ChenMai Logistics
11.2009 - 08.2010
DIPLOMA - OPERATING MANAGEMENT
Shanghai Institude of Technology
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