M Thenesh
Summary
Over 10 years of operations management experience in the logistics, supply chain, and shipping industry. Analytical, resourceful, and self-driven, with a diverse skill set in operations, sales, administrative, training, client support and account management. A proven track record in meeting monthly KPIs, coupled with outstanding interpersonal, negotiation and team management skills. Nationality: Singapore Citizen
Overview
13
13
years of professional experience
Work History
Operations Manager
Muuse Pte Ltd
02.2025 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Vendor Management
Operations Manager
Carousell Pte Ltd
12.2022 - Current
- Oversee Singapore's operations of Carousell Mobile Category to ensure business is running effectively and efficiently
- Inbound: Reverse Logistics collecting devices
- Encompasses maintaining own fleet and partnership with 3PLs
- Processing: Used-Phone processing, warehouse receiving, testing and storing of devices in a fast-moving environment
- Outbound: Ensuring Carousell's Business and Consumer customers across Singapore receive their orders effectively and efficiently by working with various 3PLs
- Balance attention to detail with swift execution - following through standard SOPs while maintaining quality
- Problem Solving - Operate and manage the technology platform so that all kinds of obstacles, barriers, problems, and snags which happen on a daily basis will be solved efficiently
- Process Optimization - Create and constantly optimize our own processes for the Singapore market, as well as new upcoming markets such as Malaysia and Vietnam
- Progress with the expansion of Carousell to direct and oversee additional operational processes and projects as required
Hub Supervisor
J & T Express Pte Ltd
08.2021 - 12.2022
- In-charge of CSL hub operations for first to last mile warehousing and delivery
- Budget and expense analysis to improve operations workflow and cost management
- Account management and contractor support for last mile fleet delivery (3PL) of parcels to ensure timely delivery
- Team management of 100 warehouse assistants per shift for 'pick & pack' operations with training provided
Operations Manager
SG Shipping Pte Ltd
08.2018 - 06.2021
- Oversee operations of Seacabbie Pte Ltd as Singapore's first launch boat hailing platform which enables agencies to reserve transportation via a mobile application
- Transportation management of marine workers to vessels and oversee the transfer of goods to and from vessels
- Customer acquisition and retention of the Seacabbie app to increase company's revenue
- Data management to improve processes and workflow of shipping documents, packing lists and B2B vendor accounts
Weapons Operator
Republic of Singapore Air Force
10.2016 - 08.2018
- Posted to 165 SQN as a GBAD weapons operator
- Perform and ensure operators execute quality work plans as per SOP and assign them to their daily duties of equipment maintenance and training
- Inspect ground weapons and replace parts to ensure continuous serviceability of training assets for operational needs
- Responsible for the maintenance, repair, and training of unit weapons and equipment on a daily basis
Telesales Executive
Singapore Pools Pte Ltd
05.2016 - 10.2016
- Manage sales transactions and customer service via tele-calls to ensure bets placed are timely and accurately
- Administrative data management of all transactions for record keeping
LTA Enforcement Officer
Certis Cisco Pte Ltd
03.2016 - 05.2016
- Enforce traffic rules and regulations at Changi Airport Terminal 2 (Arrival hall)
Admin Executive
Proseq Asia Pte Ltd
01.2012 - 01.2013
- Perform administrative duties and handle shipment of civil engineering equipment for clients
- Ensure customer satisfaction by analysing shipments and proactively identifying potential issues for resolution
- Process financial paperwork, maintain accounts and verify accurate billing
- Liaise with logistics partners for delivery of equipment parts
Education
Diploma - Aerospace Avionics
Republic Polytechnic
01.2016
GCE O Levels - undefined
Beatty Secondary School
01.2012
Skills
- Logistics & Supply Chain Operations
- Shipping Operations
- Sales & Customer Support
- Administrative & Database Management
- Account Management
- Budget & Expense Analysis
- Training, Leadership & Team Management
- Interpersonal & Communication Skills
- Negotiation Skills
- Regulatory Compliance
- Proficient in Microsoft Office, Excel, SQL, SAP, Oracle & AMS (China Supply Chain Software)
- Operations monitoring
- Operational efficiency
- Planning and implementation
- Decision-making
- Employee relations and conflict resolution
- Staff training
- Staff management
- Inventory management
- Management
- Project management
- Operations oversight
- Policies and procedures implementation
- Performance monitoring
- Employee motivation
- Staff development
- Customer relationship management
- MS office
- Maintaining compliance
- Goal setting
- Interpersonal communication
- Client relationships
- Inventory control
- Workflow optimization
- Strategic planning
- Process improvement
References
Professional references available upon request.
Timeline
Operations Manager
Muuse Pte Ltd
02.2025 - Current
Operations Manager
Carousell Pte Ltd
12.2022 - Current
Hub Supervisor
J & T Express Pte Ltd
08.2021 - 12.2022
Operations Manager
SG Shipping Pte Ltd
08.2018 - 06.2021
Weapons Operator
Republic of Singapore Air Force
10.2016 - 08.2018
Telesales Executive
Singapore Pools Pte Ltd
05.2016 - 10.2016
LTA Enforcement Officer
Certis Cisco Pte Ltd
03.2016 - 05.2016
Admin Executive
Proseq Asia Pte Ltd
01.2012 - 01.2013
GCE O Levels - undefined
Beatty Secondary School
Diploma - Aerospace Avionics
Republic Polytechnic
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